Matthew Bare Email & Phone Number

State Of Va

 Work moderate to complex PC and printer Incident and IMAC tickets on the SAIC VITA program. Provide support to users with a very wide range of skills from novice to expert customer service skills. Work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems.  Resolve software issues including loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office. Load/reload agency applications and assist with VPN issues. Evaluate system slowness and latency issues.  Install new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs  ITIL compliant ticketing; update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.

Richmond, Virginia Area

Work moderate to complex PC and printer Incident and IMAC tickets on the SAIC VITA program.Provide support to users with a very wide range of skills from novice to expert customer service skills.Work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems. Resolve software issues including loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office.Load/reload agency applications and assist with VPN issues.Evaluate system slowness and latency issues. Install new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs ITIL compliant ticketing; update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.

Richmond, Va

Address and resolve incidents and requests; log all incidents and requests. Analyze and resolve incidents and requests regarding use of application software or hardware. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.Ensure the end-to-end customer experience and provide a single-point-of-contact for the customer.Log and track incidents and requests from identification through resolution. Follow up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolutions and update self-help and staff knowledge bases. Perform all assigned duties in compliance with internal SOP and external regulationsConfigure, install and maintains PC’s, laptops, printers, scanners, print servers and other hardware. Install and customize software on individual PC’s. Review/evaluate new desktop technology, making hardware and software recommendations to management and usersMaintain critical parts inventory. Coordinate with vendors for repair of equipment under initial warranty.Provide technical guidance to peers as appropriate.

2825 Emerywood Parkway, Richmond, Va 23294

Provides Field Support tor ITxM business applications, independently installed or relocated computer equipment, such as PCs, client terminals, printers, and other associated hardwareProvided first level problem analysis. Mastered knowledge of assigned applications, hardware and network to support clinical and business environments. Resolved or escalated service requests when necessary. Independently performs technical downloads and PC configurations and provided validation and testing. Tested new operating systems and software, created and deployed new images. Supported daily operations of fixed and mobile site DonorID technology. Maintained all DonorID related technology equipment and documentation. Monitored the regular updates of Donor ID Site MastersCreated and maintained user accounts. Investigated Active Directory group issues and maintained a thorough understanding of all desktop and laptop group policies. Reviewed and maintained security rights to user files and folders.Supported desktop and laptop hardware and software. Supported Systems and Network Engineers when needed with general I.T. support, workstation deployments and system updates (i.e. security updates, patches, drivers). Utilized the Altiris Deployment Server to deploy new images and updates.Coordinated new deployments/upgrades with appropriate I.T. staff and end users. Maintained and updated project scheduler and ensures projects are completed in a timely manner. Performed project impact analysis and change control as needed.

Provided desktop computer technical support including troubleshooting and resolution of issues with software, hardware, and network connectivity. Completed technical projects as assigned by Technology Support Manager and Lead Support Technician, providing timely and accurate communication on progress.Maintained working relationships with all technology services to ensure prompt and effective resolution of problems. Provided guidance to the Network community on standards for hardware and software purchases and departmental planning related to technology needs and objectives. Kept abreast of new systems, software, and technology developments relevant to internal mission and goals through ongoing training and research.Created and supervised development of hardware, software, and procedural documentation that included installation, troubleshooting, training, and general support requirements.Troubleshot server file/print and desktop networking connectivity issues. Supported and troubleshot Windows computers hardware, software, and operating systems.Researched and implemented technical standards, software testing/deployment, and image creation and maintenance.Began as a contract employee of Randstad Technologies, hired permanently in 2013.

Richmond, Virginia Area - Remote Employee

Reviewed, troubleshot and approved operational quality of system equipment.Preformed data backup and data recovery from crashed hard drives. Installed, maintained, and optimized hardware, software and networking products and configurations at customer sites.Diagnosed and resolved product performance problems. Performed maintenance and repair services.Ensured customer satisfaction by advising customers on preventive maintenance and configurations. Led the installation and preservation of multiple products.Performs advanced troubleshooting techniques to address complex technical issuesUtilized independent discretion and decision making authority to assess and adjust technical solutions based on the specific client issue.Addressed escalated technical issues from less experienced team members. Worked autonomously in providing on-site technical support to customers. Performed new product orientations. Prepared documentation to record and track issue resolutions.

Chester, Va

Managed a team of refresh technicians, manages site of 250 + end users, as well as performed asset management. Created and deployed Tier 2 images, Virus Removal, LANDesk Agent (remote desktop).Managed Break Fix tickets, installed applications, configured software, troubleshot software problems, and provided phone support, as well as PC desk side support. Supported Microsoft Office 2003/2007, Microsoft Outlook 2003 Exchange, and configured E-mail accounts. Managed data migration, and the backup user data process. Joined computers to the domains, configure network settings, troubleshot and installed printers.

Midlothian, Va

Responsible duties, data migration, data recovery, configuring e-mail accounts, install Altiris “A” Client, remote desktop, joining computers to the domain, configure network settings and software settings, Altiris Barcode/Asset management, desk side support, installing customer software application, diagnose and to troubleshoot all hardware related issues related to PC’s and printers.

Mcp, Microsoft Certified Systems Engineer

Medical Office Specialist, Medical Billing

Activities and Societies: National Technical Honor SocietyGPA 4.0

No, Computer Information Systems Programming

C++ 5.0, Visual Basic 6.0, COBOL, and HTML