Matthew Batcho Email & Phone Number

Hudson, Ohio, United States

-Implemented both in-class and virtual training sessions-Update, develop and create training materials and videos-Business partnership development & cooperation-Customer and end-user focus and training-Oracle xStore implementation and training (900 stores)-New rollout testing -UAT regression testing-Collaboration with Business Partners and Leadership-End user testing and feedback-JIRA and CRM workflow management -Creation and identification of test scenarios-Agile product workflow (sprint, scrum)

Poland Ohio

West

I was responsible for training and assisting customers with their Automotive DMS software. I was also tasked with helping launch and create AutosoftUniversity.com (LMS). My responsibilities with our learning platform were to plan, teach and create instructional design courses for both employees and customers alike. During my time at Autosoft, I was tasked with teaching/cross-training both new and current employees on the financial services portion of our software. During my employment, I became certified in using Articulate Storyline and Camtasia video editing software.

Canfield Ohio

While at MetLife I was responsible for a $250 million dollar book of business which consisted of a wide variety of investment and asset accounts. I was responsible for assisting my clients by helping them meet both current and future investment needs. By using time management skills and setting daily goals for myself, I was able to meet the needs of my company as well as my clients.

Boardman Ohio

I specialized in helping my clients reach their financial goals all while providing exceptional customer service. I met with my customers on a regular basis to help them realize their financial goals and put plans in motion to ease the process.

Help customers with personal banking needs such as loan submission, checking account maintenance, and investment sales.

Finance, General

Finance Business

Diploma