Matt Bates Email & Phone Number

Chesterfield, Gb

Chesterfield, Gb

Home Based

Home Based

•Consulting with clients to successfully implement their chosen products (Totara Learn, Totara Engage, Think Workflows) on time and within budget•Configuring Totara Learn and Engage to meet the client’s requirements including additional plugins both proprietary and third party•Using Project Management software to ensure projects are kept up to date and tracked within their given timelines•Monitoring project budgets to ensure work is completed within the allocated… Show more •Consulting with clients to successfully implement their chosen products (Totara Learn, Totara Engage, Think Workflows) on time and within budget•Configuring Totara Learn and Engage to meet the client’s requirements including additional plugins both proprietary and third party•Using Project Management software to ensure projects are kept up to date and tracked within their given timelines•Monitoring project budgets to ensure work is completed within the allocated amounts•Supporting the onboarding and induction of Learning Technology Consultants•Mentoring and supporting members of the team and up-skilling on Think specific products such as Workflow•Liaising with Client Services to handover to support the successful and smooth transfer of clients from Implementation to Business as usual•Liaising with the commercial team and account managers to discuss current projects, their progress and raise any outstanding issues Show less

Sheffield, England, United Kingdom

Line Managing the Platform Support OfficerSupporting the Platform Support Officer with the day to day running of the UAE Mandatory CPD ModulesReporting of Assessment User numbers for Billing and providing a breakdown of each programme to financeManagement of communications, DocuSign agreements and onboarding for 20K ITT Trainees nationwide from other providers (COVID response) 2nd Line support on Tes Develop (Totara)Project Managing and building of Tes Institute's core… Show more Line Managing the Platform Support OfficerSupporting the Platform Support Officer with the day to day running of the UAE Mandatory CPD ModulesReporting of Assessment User numbers for Billing and providing a breakdown of each programme to financeManagement of communications, DocuSign agreements and onboarding for 20K ITT Trainees nationwide from other providers (COVID response) 2nd Line support on Tes Develop (Totara)Project Managing and building of Tes Institute's core programmes on the bespoke Learning Platform, Tes LearnManaging the onboarding of Tes Institute’s Learners and Tutors Manage the onboarding of online ITT package for external providers on the Totara PlatformManage the onboarding and Licence Assignments on 3rd Party Systems, Rosetta Stone, Doodle and TechFutureCreating and updating user guides and video for the various platforms aboveProject managing the Moodle Platform closure and transfer of remaining learners to the new Learning Platform.Providing Technical Support for all of our Learners, Pathway Tutors and School/Provider Contacts via email, phone, Zoom, Skype and the Institute Facebook Groups.Basic content correction on Stream (formally Curatr)Setting up xAPI statements on some elements of courses on Stream (formally Curatr)Setting up the paywall and supporting of Tes Institute’s CPD coursesUsing Learning Locker (Learner Record Store) to track activity and build reportsProvide Ad-Hoc reports to Programme Directors on Learner activity using Learning LockerSupporting the development of the bespoke Learning Platform, Tes Learn through user stories to improve both front end and back end activities along side the requirements of the programmesOrganisation and management of user numbers on Stream Face to Face support visits where required or Ad-hoc Online support via Zoom and SkypeVideo Editing for new and existing content through Camtasia and Premier ProSupporting the creation of resources for use on various programmes Show less

Sheffield, United Kingdom

Assisting with the programme builds on the bespoke Learning Platform, Tes LearnAssisting with Onboarding of Tes Institute’s Learners and Tutors Learning with onboarding and Licence Assignments on 3rd Party Systems, Rosetta Stone, Doodle and TechFutureCreating and updating user guides and video for the various platforms aboveManaging the Moodle PlatformProviding Technical Support for all of the above for Learners, Pathway Tutors and School/Provider Contacts via email, phone… Show more Assisting with the programme builds on the bespoke Learning Platform, Tes LearnAssisting with Onboarding of Tes Institute’s Learners and Tutors Learning with onboarding and Licence Assignments on 3rd Party Systems, Rosetta Stone, Doodle and TechFutureCreating and updating user guides and video for the various platforms aboveManaging the Moodle PlatformProviding Technical Support for all of the above for Learners, Pathway Tutors and School/Provider Contacts via email, phone and the Institute Facebook Groups.Basic content correction on Stream (formally Curatr)Setting up and supporting Institute’s CPD coursesUsing Learning Locker (Learner Record Store) to track activity and build reportsProvide Ad-Hoc reports to Programme Directors on Learner activity using Learning LockerSupport the development of the bespoke Learning Platform, Tes Learn through user stories to improve both front end and back end activities along side the requirements of the programmesOrganisation and management of user numbers on Stream Face to Face support visits where requiredVideo Editing for new and existing content through Camtasia and Premier ProSupporting the creation of resources for use on various programmes Show less

Chesterfield

My role was to provide excellent customer service in the delivery of directed support for College users of learning technology, online resources and learning technology systems. Facilitating both planned and spontaneous training and support opportunities. Supporting staff in using learning technologies/systems to develop the application of technology enhanced learning practices.Research new and existing technologies to help improve learning for both Classroom and Work… Show more My role was to provide excellent customer service in the delivery of directed support for College users of learning technology, online resources and learning technology systems. Facilitating both planned and spontaneous training and support opportunities. Supporting staff in using learning technologies/systems to develop the application of technology enhanced learning practices.Research new and existing technologies to help improve learning for both Classroom and Work Based learners.Administering Moodle including creating and applying themes, support in updating and testing new or updated plugins and software versions. Running Moodle reports, managing user accounts and supporting staff is building course pages.My main focus since the start of my role was to research, implement and administer a lecture capture solution across the College for both learner use and for CPD and to provide training to all staff who use the system and all its aspects. Show less

Chesterfield

Answering calls and emails and logging tickets on the Helpdesk system. Assigning tickets to technicians and ordering equipment and materials as and when required using Sage Line 50 to book in/out stock, as well as getting quotes.Giving access to certain blocked websites Other duties for the role of Desktop Support Technician involved; imaging computers and laptops, diagnostics and problem solving, changing toners, setting up printers, printer maintenance and diagnosing… Show more Answering calls and emails and logging tickets on the Helpdesk system. Assigning tickets to technicians and ordering equipment and materials as and when required using Sage Line 50 to book in/out stock, as well as getting quotes.Giving access to certain blocked websites Other duties for the role of Desktop Support Technician involved; imaging computers and laptops, diagnostics and problem solving, changing toners, setting up printers, printer maintenance and diagnosing Multi-functional devices.Installing and removing software, virus checking and data recovery.I also installed and moved computers and equipment, set up Interactive White Boards and projectors. Diagnoses monitors and laptops as well as PCs and fix if possible. Remote support for members of staff at other sites and remote install of software. Patching in network ports and diagnosing “Domain Not Available” messages. Replacing, keyboards, mice, C-MOS batteries and RAM. Hard Drive diagnostics and replacements. Setting up equipment to use at off-site events. Documenting procedures for others to use when required. Managing a range of mobile devices such as iPhones/iPads, Samsung Galaxy Note 2/Google Nexus. This included setting them up and adding them to the Mobile Device Management system and assign or create policies for the user. Managing the Mobile Device Management system including - Creating MDM Policies, creating Whitelists and pushing apps to devices, use of the Apple Volume Purchase Programme to push purchased apps to devices. Locating devices, remote wiping and pushing secure documents to mobile devices. Show less

Chesterfield

All roles undertaken as needed from upgrades, installs of the Microsoft and Apple operating systems to full rebuilds / upgrades. Fault finding, assessing and implementation of any fix needed. Mobile phone and tablet repairs and conversing using all mediums available including email, text, phone.

Derbyshire

Duties include cleaning of schools across north Derbyshire adhering to strict C.O.S.H.H and health and safety rules.

Chesterfield

My duties involve; preparing and handling raw and cooked foods, Cash handling, Greeting all customers in a warm and welcoming manner, building rapports with customers. Answering the telephone to take orders and confirm bookings. Planning and preparation for outside catering, Working within all the strict health and safety laws

Chesterfield

My role at M.H.C.S.S included;- General office work, filing, photocopying, faxing, Data input and extraction using Word, Excel, PowerPoint, Access and Publisher. Booking appointments, managing the managers diaries, arranging interviews, answering the phone, writing and sending out letters to clients. All the companies ICT requirements including setup / upgrades / installs of any new software / hardware also general house keeping duties with updates to the operating system and antivirus.

Chesterfield

Duties Included handling food in a safe and hygienic manner, working in a fast pasted environment, following all health and safety procedures and ensuring that these are enforced, following and enforcing all food hygiene practices, stock rotation and replenishment, preparing and handling raw and cooked foods, handling cash, interacting with customers making them feel welcome, training staff to company standards and reviewing progress and achievements, assessing staff performance and providing… Show more Duties Included handling food in a safe and hygienic manner, working in a fast pasted environment, following all health and safety procedures and ensuring that these are enforced, following and enforcing all food hygiene practices, stock rotation and replenishment, preparing and handling raw and cooked foods, handling cash, interacting with customers making them feel welcome, training staff to company standards and reviewing progress and achievements, assessing staff performance and providing feedback and providing extra training where needed. Show less

Chesterfield

Working with a team member to fix problems that occurred in peoples homes and in public places. Changing and removal of pipes and heating systems. Fixing leaks and unblocking drains. Working with a multitude of tools following strict health and safety guidelines.

Chesterfield

Duties included replenishing stock, handling deliveries, serving customers, cleaning, stock rotation, stock take and ensuring that health and safety regulations are to the highest standards

Chesterfield

Handling raw and cooked foods, serving customers and welcoming them in a warm and friendly manner. Catering for childrens birthday parties and members of the public while at all times working under the food hygiene and Health and Safety laws.

Level 3 Award In Education And Training

Level 3 Diploma In Ict Systems And Principles, Computing

Comptia A+

Level 2 Diploma In Ict Professional Competence

Level 2 In Ict Systems And Principles

Nvq, Hospitality Supervision, Level 3

Nvq, Food And Drink Service, Level 2

Nvq, Hospitality And Catering, Level 2

Nvq, Hospitality And Catering, Level 1

Education record