- Overseeing the day-to-day operations of the IT department, including network infrastructure, systems administration, and technical support.- Leading and mentoring a team of IT professionals to ensure high performance and productivity.- Developing and implementing IT policies, procedures, and best practices to maintain security and compliance standards.- Collaborating with cross-functional teams to identify and address technology needs and opportunities for improvement.- Managing IT projects from inception to completion, including budgeting, resource allocation, and timeline management.- Evaluating emerging technologies and recommending solutions to enhance business processes and drive innovation.- Serving as a point of contact for escalated IT issues and providing timely resolution to ensure minimal disruption to operations.- Continuously monitoring and assessing IT systems to identify vulnerabilities and implement proactive measures for risk mitigation.- Cultivating strong relationships with vendors and third-party providers to negotiate contracts and ensure quality service delivery.

Primary point-of-contact and administrator of Stanz-Troyer Holdings (STH) service value system: ITSM/ITIL aligned software(s) used to document resources, information, knowledge and processes as required to implement and support the IT department processes and service deliverables of STH infrastructure and technology

Primary point-of-contact and administrator of Stanz-Troyer Holdings (STH) service value system: ITSM/ITIL aligned software(s) used to document resources, information, knowledge and processes as required to implement and support the IT department processes and service deliverables of STH infrastructure and technology.

Currently serving Troyer's customers, employees, vendors and community by ensuring employees have the necessary technology and training materials to perform their job effectively and efficiently. Participating in rigorous testing and documentation along with training support to help deliver the highest quality technology confidence and maximize user adoption.-2021 IT Department and Overall Employee Of The Year-2022 IT Department Employee Of The Year

Head of customer service department for large regional food distribution company. Project coordination and change implementation to further growth goals through retention. - Awarded Department of the Year 2017 - Train all new District Sales Representatives in Microsoft NAV, Office and other areas needed to be proficient - Put together and manage weekly sales blitz program that allows our CSR's to sell items to their customers during order entry. This program has resulted in over a million in sales and continues to grow and allows us to reward our associates for their hard work. - Handles CSR Departments in Troyer's Goshen and Bloomington locations - Put together work from home strategy for our Goshen CSR department currently in place during COVID pandemic

• Achieved sales goals that helped to achieve best profit performance in 2015• Completed QuickBooks Desktop accounting to help balance the company P&L statements and allowed collection accounts to be worked and jobs to be invoiced• Scheduling and dispatching of both replacement and service jobs for the company.• Utilized multi line phone system and online communications, including implementing new text messaging procedure for better communication with customers• Improved overall business through new business follow up and existing customer tracking

• Provided technical support for customers of QuickBooks Online program• Worked closely with small business owners to ensure proper bookkeeping and product knowledge to better help them run their business• Utilized multi-phone and dual monitor system to improve customer service • Set up customer and vendor accounts for small businesses including invoicing and billing• Used and refined database to monitor and report any system wide issues and worked with the development team to ensure fixes implemented down to an individual level

• Supervised insurance agents in a large call center and coached based on expected call handling versus what was done in the call utilizing live coaching and recorded playback• Weekly Coaching Plans done for each Agent to ensure that every one was able to meet their team and individual goals• Created daily, weekly and monthly reports focused on agent trends and plans for improvement• Handling customer complaints when they could not be handled at the agent level• In charge of conception and implementation of various projects including but not limited to: improving customer participation in smart phone apps, spin off project to increase customer retention when children come off parent policy, federal employee discount program, Veterans relations

-Trained on how to operate numerous machines around the plant including computerized saws. -Submitted ideas and plans with regard to workplace safety which minimized workplace incidents improved productivity. -Maintained safe and efficient machine production-Operating and set-up on the Mayer Saw and Fletcher machine and quality control of product-In charge of area cleanliness and machine maintenance-Filled in for supervisor in his absence

-Store start-up, planning and setting up showroom floor for presentation -Created and implemented promotions and community events-Hired, counseled and trained up to 8 employees at a time-Maintained outstanding customer relations-Managed budgets and implemented cost controls for maximum profitability

-Trained on various weapons systems/combat skills and used that knowledge to train others-Start-up and maintenance of a database to keep track of rifle range scores for yearly qualification-Ensured safe and efficient training of over 2500 entry level officers and sustainment level Marines in the Marine Corps Marksmanship Program-Assisted the Small Arms Weapons Instructors School in the production of a training video on marksmanship with new weapon enhancements-Qualified expert with the M16A2 service rifle and sharpshooter with M9 pistol-Completed numerous distance education courses through the Marine Corps Institute