•The IT Manager will be responsible for the full IT function - this includes infrastructure, networking, server administration, desktop support, and security for a small to mid-size company•Administration & support for both onsite and remote users: Desktop management, Server management, Network management, Security management, Disaster recovery planning, Third party vendor relations, Cloud management and planning, Proactive maintenance, Cyber Security•Play a secondary role (to Customer Care) in the implementation of SI software applications•Assist Customer Care in implementation of the SI Software suite across varying degrees of network topology and operating systems for escalated areas•Remote support for configuration and verification of all SI Software suite of products and interface with customers to make site Training-Ready•Provide remote or on-site support for training engagements•Create detailed instructions and diagrams that address problem-resolution or how-to scenarios•Assist with customer database (MS SQL) implementation, configuration and migration•Provide internal point of escalation for Technical Support Specialist from Customer Care Team and follow up with each customer support case promptly until a reasonable solution is provided•Provide suggestions for process and product improvement to maintain customer satisfaction•Software Team support:•Provision and maintain server images for test, development and build system infrastructure•Maintain licensing and subscriptions for software development tools including Visual Studio•Collaborate with colleagues and department heads to develop strategies that keep IT aligned with the company's overall corporate strategy•Establish, maintain, and enhance relationships with business and IT partners•Communicate status to key stakeholders on a regular basis•Provide guidance and research on projects as directed

Maintains RenewAire's effectiveness and efficiency by studying organization goals, practices, and user projects to implement and support progressive IT strategic plans.Manages IT staff by communicating job expectations, appraising job results, coaching employees, and enforcing systems, policies, and procedures.Leads a project to upgrade and integrate local network and overall IT system with global corporate hardware, software and policies. Acts as lead coordinator for RenewAire to corporate IT leadership. Champions local modifications and develops and recommends exceptions.Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.Manages and ensures compliance and protection of enterprise software including Enterprise Resource Planning software, Customer Relationship Management software (Microsoft Dynamics CRM) management, Remote server/desktop, and email access, (VPN, RDP, O365 Exchange, Remote Web Access (RWA) and Remote Assistance), as well as the Firewall, network switches and security. Offers knowledge and assistance in troubleshooting.Oversees and assists with database management, creates and customizes reports as required. Assists with and trains on using custom reporting.Manages Virtualization platform (Clustered Microsoft Hyper-V) and SAN (HP LeftHand)Manages Anti-Virus and patch maintenance systemsManages the phone and voice mail system, external voice mailbox, cell phone and data services, working with vendors as required.Manages the updating and maintenance of BarTender barcode unit labeling software & templates as needed.Provides technical expertise and support to functional departments for reporting, applications training, technical project analysis and budgeting, software upgrades, technology integrations and troubleshooting.Conducts system audits of technologies implemented.Develops IT budget plan.

Responsibilities•The IT Manager will be responsible for the full IT function - this includes infrastructure, networking, server administration, desktop support, and security for a small to mid-size company•Administration & support for both onsite and remote users: Desktop management, Server management, Network management, Security management, Disaster recovery planning, Third party vendor relations, Cloud management and planning, Proactive maintenance, Cyber Security•Play a secondary role (to Customer Care) in the implementation of SI software applications•Assist Customer Care in implementation of the SI Software suite across varying degrees of network topology and operating systems for escalated areas•Remote support for configuration and verification of all SI Software suite of products and interface with customers to make site Training-Ready•Provide remote or on-site support for training engagements•Create detailed instructions and diagrams that address problem-resolution or how-to scenarios•Assist with customer database (MS SQL) implementation, configuration and migration•Provide internal point of escalation for Technical Support Specialist from Customer Care Team and follow up with each customer support case promptly until a reasonable solution is provided•Provide suggestions for process and product improvement to maintain customer satisfaction•Software Team support:•Provision and maintain server images for test, development and build system infrastructure•Maintain licensing and subscriptions for software development tools including Visual Studio•Collaborate with colleagues and department heads to develop strategies that keep IT aligned with the company's overall corporate strategy•Establish, maintain, and enhance relationships with business and IT partners•Communicate status to key stakeholders on a regular basis•Provide guidance and research on projects as directed

This position functions as a member of the Overture Center Executive Team. As part of this team the Chief Information Officer (CIO) is responsible for all information systems including internal systems, cloud-based systems, IT infrastructure and IT security. The CIO is responsible for providing vision, direction and strategy to all technology use at Overture Center for the Arts. This direction and vision include driving business process improvements and ensuring day to day operation of technology is efficient and effective while making certain business priorities are met. This position works closely with all departments to identify, plan and direct the implementation and support of technology that enables each department to support Overture’s Mission. The CIO operates as an advocate across departments for technology and business improvements ensuring strong adoption of Overture’s technology strategy. The CIO will work closely with external IT service providers and vendors to ensure effective communication and timely response to organizational needs in a cost-effective manner

Identify, Prioritize, budget for Information Technology projects.Provide on-site support in upkeep and maintenance of database systems; suggest methods for improving utilization and efficiency, and collecting or reporting of data. Coordinate use and needs fulfillment of database systems; identify and implement ways to improve work flow, reduce duplicate information or procedures, and strengthen integration of data among departments. Manage Tessitura remote access (RAMP, NSCAN, TSTATS). Monitor and troubleshoot Tessitura, credit card processing, and server connections. Create SQL stored procedures, tables and views for use in reporting and job automation. Write customized reports, lists and extractions as requested by other departments.Maintain database integrity and security at the supervisory level; add/delete users and modify user access as approved by supervisor; implement backup procedures to include disaster recovery. Maintain records of users, confidential passwords, office files, and records; insure software license agreement compliance.Recommend and implement internal and external improvements/upgrades to database systems, modules, hardware and third-party add-ons; coordinate use of database or interface consultants as necessary.Manage relationship with Tessitura Network technical support and other network users; serve as primary organizational spokesperson to Tessitura Network for making improvements; manage periodic network reporting requirements and payments.Conduct primary staff training of systems; coordinate training of new/upgraded system components.Maintain an internal log of end user feedback citing software issues or areas for improvement. Maintain consolidated technical and user documentation and training materials of software applications.

Job Duties Specify, configure, maintain, and monitor local area network hardware and software, such as personal computers, system software, software applications, printers, servers, routers, switches, cabling, email, firewalls, and Internet service. Perform software upgrades and install patches and hot-fixes as needed. Respond to the needs and questions of network users concerning their access to resources on the network. Resolve these issues as needed.Establish and maintain network user accounts, user environments, directories, security, and connectivity. Provide proactive system support, including daily review of server logs, assisting with nightly backup, and performing regular test restores of network data. Provide support for all Microsoft Office desktop applications. Manage computer inventory and software licenses using the Computer Equipment database. Assist with the administration of our Exchange 2007 email server. Assist with the administration of our Asset Management System including configuration of necessary hardware and trouble-shooting application and database issues. Assist with the administration of Symantec Endpoint Protection. Assist with the development of documentation related to network operating systems, server hardware, PC support, problem resolution, and other systems as needed. Assist with administration and testing at our Business Continuity site. Provide technical support and advice as necessary for all District departments and outside agencies, including researching, evaluating, and recommending new technologies. Communicate with vendors and external support resources as appropriate. Attend regular training and conferences as necessary to maintain up-to-date skills and to develop new ideas related to the network and District technology needs. Be available after hours and weekends to perform work that cannot be done during normal business hours.

The Systems Administrator will be technically skilled with working in installation and maintenance of computer hardware and provides end-user support and troubleshooting. This person is responsible for the day-to-day maintenance of the local area network hardware. This person will work with the Director of Information Technology on the implementation of new technologies; will also play a role in coordinating other small scale software installations and upgrade initiatives. This would include assisting the Director of Information Technology in facilitating upgrades to systems with the latest versions of software, the rollout of new hardware and staff training.

Responsibilities• Facilitate the complete solution of product sales, upgrades, installations and service both at the store and at customer sites • Educate customers on the operation of their products/service/solution • Travel via Geekmobile™ to provide a complete service solution at customer sites • Provide thorough documentation of all work performed • Coach customers on proper use and maintenance of hardware and software Basic Qualifications• Proficiency in peer-to-peer networks and operating systems up to Windows Vista; no server experience necessary • Current valid driver’s license and clear driving record

Troubleshoot technology and provide technical solutions to a wide variety of clients.

Intern at MSTC's IT Help Desk.Completed Tickets in the Heat ticket systemRe-imaged workstations.Answered Help Desk Telephone calls. Logged calls and assigned tickets to proper place.