Matthew Behrman Email & Phone Number

Bothell, Washington, United States

- Responsible for managing customer outreach and project communications for System, Public Improvement, New Customer Construction and Maintenance projects- Act as a customer advocate and customer liaison during project planning to minimize customer impacts and address customer concerns- Coordinate with Project Manager and other internal groups, including Customer Outreach, Communications, Customer Care and Government Affairs, to develop and implement cohesive engagement plans and share project-related information- Assist with development and implementation of outreach and communications plans for Major Projects and other company initiatives as needed- Assist the Communications and Customer Outreach teams during emergency response

Bothell, Washington, United States

- Provide information and respond to inquiries from customers regarding service requests- Perform cashiering tasks, process account changes or corrections, and update customer information- Initiate service orders, make credit arrangements, and process customer correspondence- Operate computers, telephone systems, remote systems, and related equipment

Ryugasaki, Ibaraki, Japan

As Head Teacher, in addition to being an ALT, I was tasked with assisting management with training and evaluation of other teachers. I also often assisted with administrative work in the head office and was trusted to handle confidential information. Teachers in my area looked to me for guidance on English lessons, school situations, and living situations in Japan.- Assisted with administrative work and managed confidential material in the head office- Identified usability improvements to the online resource systems for employees- Conducted observations and OJTs to assess and coach teachers in both written and verbal form- Monitored and assisted other ALTs while reporting issues to the head office- Facilitated annual new-hire training in the Kanto region - typically over 200 teachers per training- Developed and presented training modules- Created a student workbook that was adopted by the head office and distributed to hundreds of teachers

Ryugasaki, Ibaraki, Japan

Teaching in Japan was incredibly rewarding. I never thought I would be a teacher of any sort, but seeing the faces of the children light up when they have a realization of English comprehension is pretty amazing and I got to see it every day. I primarily taught elementary and junior high students. At elementary, I was the primary English teacher. At junior high, the Japanese teacher and I worked as a team to instruct the students. I also spent a lot of my free time joining the students in their club activities.- Created lesson plans and materials- Came up with on-the-spot solutions to problems during class- Taught English to children in Japan in a fun and engaging way- Acted as a cultural ambassador of America to the people and children of Japan

Kenmore, Washington

My primary duty was to get more customers to use the Rite Aid pharmacy over other pharmacies. As this was a new position to the company, I was charged with determining the best strategies to implement. I took a customer service stance to this. I spent most of my time on the sales floor, helping customers with anything and everything. I made a lot of people happy, and it showed when they kept coming back. I also did some community outreach to promote community health (and the Rite Aid brand). My time here was short, but a great experience.- Procured the most flu clinics in the history of my store- Coordinated community outreach events to promote health and wellness- Provided friendly customer service both on and off the sales floor- Promoted the Rite Aid pharmacy services to drive sales and customer retention

Bothell, Wa

JTOONR Designs was a company that I founded and operated with a friend. We developed a plush toy product and brand that was intended for retail sale. My friend designed the products and I managed all operations from manufacturing procurement to online store development to annual taxes. Although our company never got firmly off the ground, I learned a lot of valuable skills and lessons.- Created all communication and marketing materials such as business cards and swag- Collaborated with external manufacturers to develop retail products- Designed and maintained company website and social media pages- Managed all e-commerce systems including product listing and performance analytics- Managed sales, marketing, production, and shipping of products

Everett, Wa

My time at Emory's was short, but rewarding. The people there are wonderful and the team treated me like family. As an experienced valet, I took the initiative to train the other valets and improve the overall valet and customer experience.- Immediately assumed a leadership role and trained all valets- Implemented a new key system that reduced recovery time of vehicles and increased customer satisfaction

Bellevue, Wa

In a position we all referred to as "The easiest job in the world," it was nice to receive a promotion and have more responsibility. I also got to meet a lot of great people, including some celebrities. Not bad for a college job!- Supervised and trained valets and cashiers- Effectively directed the busiest driveways in Bellevue with quick thinking and active communication- Developed and maintained customer relations and provided exceptional customer service- Exercised safety and security measures with vehicles

Bellevue, Wa

Well, I love cars. So why not? I was promoted to Lead Valet within 10 months.- Developed and maintained customer relations and provided exceptional customer service- Assisted in cashiering procedures- Exercised safety and security measures with vehicles

Kirkland, Wa

Datawood was a small business focused on supplying various wood products for new construction. I spent most of my time drafting estimates and managing individual accounts. I also managed a small team who would submit their work to me for approval.- Managed multiple projects including the company's principal accounts- Coordinated projects from initial bid to final invoice- Effectively managed a small team and tracked progress of work assignments- Worked closely with suppliers and contractors to optimize operations- Answered all incoming calls and contacted suppliers and clients when needed- Quantified data to keep accurate product, pricing, ordering, shipping, and invoicing information

Bellevue, Wa

A very fun job working with great people. I had the privilege of keeping people safe and also staying physically fit during my off time.- Insured safety of patrons using the facilities and maintained positive relations- Coordinated emergency procedures and provided first aid in emergency situations- Monitored and maintained safe chemical levels in the pools

Bellevue, Wa

My very first job. On the sales floor folding clothes, promoting store cards, and assuring customers that they would look great in that top.- Set and exceeded personal goals for credit card sales- Tracked and replenished inventory, maintained a clean and organized sales floor- Operated cash register and provided exceptional customer service