Matthew Bemis Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

- Managed largest and highest value customers of the business- Built-out, delivered and maintained success plans across all customers - Strategized with and project managed customers within a mutual framework of accountability- Drove customer outcomes through in-person workshops, strategy sessions and business reviews- Maintained high and consistent quarter-over-quarter customer net retention- Made President's Club in 2022 (during first year eligible)

London, Gb

- Designed, created and delivered executive level presentations to key client stakeholders- Created E2E strategic roadmaps to guide and deliver transformational work- Managed team of product owners in an agile framework for the E2E delivery of digital products- Coordinated multi-vendor teams for the delivery of complex digital transformation projects- Applied text analytics, journey/persona mapping to design unique user experiences- Facilitated exploratory workshops to identify hassles and road map future state capabilities

London, Gb

- Served as client partner in building a customer experience team within a new business unit- Drove assessment, POC exercises and deployment of text and journey analytics tools- Served as product owner for implementing Net Promoter Score (surveys, analytics, governance)- Created reporting frameworks for customer lifetime value, churn and personas, using VOC data- Translated client requests into insightful and actionable social media insights for multiple sectors

Boston, Ma, Us

- Oversaw the training and onboarding processes of all new/existing clients- Built onboarding curriculum, trainings and virtual workshops for all new/existing clients- Consulted clients in the skills of interpreting large data sets using an advanced software platform - Collected and reported in-depth metrics of client behavior during the onboarding process

Boston, Ma, Us

- Oversaw the program of onboarding new clients- Worked directly with the other coaches to develop strategies for addressing all client use cases and product applications- Organized and managed monthly client workshops as well as all public training sessions- Maintained metrics for all new clients and monitored their progress throughout the onboarding program- Directly coached specific accounts, focusing on those at the enterprise level- Cultivated use case specific training for clients, gaining deep insight into their business questions and offering them direct platform solutions to answer them

Boston, Ma, Us

- Worked directly with clients in the best practice uses of the platform - Developed a comprehensive knowledge of the product with the ability to replicate and troubleshoot user questions and difficulties - Worked directly with clients in the initial onboarding phase of their use of the platform, interacting with them both over conference calls as well as onsite visits - Proactively used the software to develop specific use case studies as well as produce content for the company's blog

Chestnut Hill, Ma, Us

- Assisted in the processing and acquisition of research material for faculty and students- Worked directly with faculty and students to better understand and discover exactly what they were looking for- Utilized resources at domestic as well as international library institutions to acquire the materials sought after

Master Of Theological Studies, Theological Studies

Bachelor Of Arts (Ba), Political Science And Government