Matthew Flanagan Email & Phone Number

Richmond, Virginia, United States

Strategic IT Management: Consult with senior management to define IT requirements and priorities, aligning new projects with organizational goals.Technology Implementation and Integration: Coordinate with various vendors to integrate new technologies, including managing relationship and projects with core processor.System Enhancements: Implement enhancements and updates across customer service channels, including websites, home banking, ATM network, and security… Show more Strategic IT Management: Consult with senior management to define IT requirements and priorities, aligning new projects with organizational goals.Technology Implementation and Integration: Coordinate with various vendors to integrate new technologies, including managing relationship and projects with core processor.System Enhancements: Implement enhancements and updates across customer service channels, including websites, home banking, ATM network, and security systems.Network Administration: Oversee the maintenance and operation of Local Area Networks, ensuring minimal downtime and optimal performance of telephone and data communications.Security and Compliance: Manage system security for all hardware and software, overseeing firewall configurations and ensuring compliance with all relevant laws and regulations. Act as the main IT contact for NCUA examinations and security audits.Policy Development and Management: Formulate and update departmental policies and procedures, ensuring they remain current and effective.Disaster Recovery and Business Continuity: Develop and maintain the Information Systems Disaster Recovery Plan, conducting regular tests in partnership with Compliance.Team Leadership: Supervise the Information Systems Department staff, providing guidance, training, and performance evaluations.Budget Management: Oversee the IT department's budget and forecasting, ensuring financial efficacy.Organizational Collaboration: Actively participate as a member of the tactical team, contributing to department-specific and organization-wide projects.Brand Advocacy: Champion and exemplify the company brand in all professional endeavors. Show less

Richmond, Virginia Area

Consult with Management to determine information requirements, priorities of new projects and to discuss system capacity and equipment acquisitions.Research, recommend and coordinate, with a variety of vendors, the implementation and integration of new technology and systems with our core processor.Recommend and implement new system features, enhancements and updates for customer service delivery channels including but not limited to: e-mail, telephone communication, and… Show more Consult with Management to determine information requirements, priorities of new projects and to discuss system capacity and equipment acquisitions.Research, recommend and coordinate, with a variety of vendors, the implementation and integration of new technology and systems with our core processor.Recommend and implement new system features, enhancements and updates for customer service delivery channels including but not limited to: e-mail, telephone communication, and security systems equipment.Responsible for the operation and maintenance of Local Area Networks including telephone and data communications to ensure capabilities are maintained with as little down-time as possible.Routinely review technology processes to ensure efficiency and appropriate safeguards are in place.Regularly monitor the computer systems, and audit the firewall and security logs.Maintain awareness of and adherence to all laws, regulations, developments and trends that may affect Information Systems.Work with management to create Information Systems Departmental policies, procedures and reports and ensure they remain current.Work with Compliance to establish, adhere to, and enforce system security policy and standards, and to develop, maintain and update corresponding policies and procedures.Assist in developing and maintaining an Information Systems Disaster Recovery Plan/Business Continuity plan.In conjunction with Compliance, conduct periodic testing of the emergency restoration plan.Works with VP of Operations to prepare Information Systems budget and strategic initiatives in conjunction with the company’s goals, and monitors performance of budget.Supervise Information Systems Department staff, conducts performance reviews, ensures adequate training and provides instruction and support as needed.Attend annual training, maintain certifications and obtain additional certifications as needed.Advocate and demonstrate company brand. Show less

Richmond, Virginia, United States

Planning and directing of workflow for IT tickets and tasks.Develops, recommends and implements new system features, enhancements and updates.Role of project lead based on discretion of Manager of IT.Works with Info Systems Manager and vendors to implement data processing solutions.Provides technical support to all credit union employees.Ensures network files are properly backed up.Responsible for CFCU intranet.Partial supervision of IT… Show more Planning and directing of workflow for IT tickets and tasks.Develops, recommends and implements new system features, enhancements and updates.Role of project lead based on discretion of Manager of IT.Works with Info Systems Manager and vendors to implement data processing solutions.Provides technical support to all credit union employees.Ensures network files are properly backed up.Responsible for CFCU intranet.Partial supervision of IT help desk in conjunction with Manager of IT.Training/mentor for IT help desk.Ensures secure and efficient connectivity of network for all locations.Maintains efficient operation of workstations, servers, printers, etc.Maintains efficiency of internal and external email systems.Audit workstations to ensure proper patching and virus protection is in place.Advocates and demonstrates company brand.Other duties as assigned. Show less

Responds to internal inquiries and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure; providing exceptional support while demonstrating a sense of priorities.Installs, configures, maintains and troubleshoots PCs, servers, and all other computer related systems, devices, and equipment. Maintains documented resolutions and operating procedures.Maintain user accounts on networks and… Show more Responds to internal inquiries and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure; providing exceptional support while demonstrating a sense of priorities.Installs, configures, maintains and troubleshoots PCs, servers, and all other computer related systems, devices, and equipment. Maintains documented resolutions and operating procedures.Maintain user accounts on networks and applications. Make certain proper permissions are established within applications and in the network operating systems.Leads and assists with various IT projects as assigned.Ensure that all backups of all servers are functioning correctly.Maintain internal web server and SQL database for corporate intranet. Main IT point of contact forintranet server.Ensure all security measures; Antivirus, Firewall, IDS, email and penetration service are functioningproperly.Helps manage VOIP phone system while working with vendors to escalate complex system issues.Backup duties for network administrator.Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Advocate and demonstrate company brandOther duties as assigned Show less

Richmond, Virginia Area

Responds to internal inquiries and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure; providing exceptional support while demonstrating a sense of prioritiesInstalls, configures, maintains and troubleshoots PCs, servers, and all other computer related systems, devices, and equipment. Maintains documented resolutions and operating proceduresAssist with the migration of Windows 7… Show more Responds to internal inquiries and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure; providing exceptional support while demonstrating a sense of prioritiesInstalls, configures, maintains and troubleshoots PCs, servers, and all other computer related systems, devices, and equipment. Maintains documented resolutions and operating proceduresAssist with the migration of Windows 7 machines to the newer Windows 10 operating systemMaintain user accounts on networks and applications. Make certain proper permissions are established within applications and in the network operating systemsEnsure that all backups of all servers are functioning correctlyBackup duties for network administrator Show less

Richmond, Virginia Area

Install personal computer related hardware and softwareResolve hardware and software problems expeditiouslyLead the development of Mobile Application division Conceive and design new mobile applications for real-world application

Richmond, Virginia Area

Assisted users with using desktop software when appropriateInstalled/configured new desktop and server equipment Rebuilt company website using Joomla Added users to the network to assign and update security permissionsMaintained desktop, terminal, and printer hardware & software documentation

Richmond, Virginia Area

Carried deliveries to customers while bikingReceived orders from customers and processed transactions on cash register Performed custodial duties and other tasks as needed

Stafford, Va

Prepped food for daily useWashed dishesMade pizzas to orderTook orders via telephone