Matthew Glass Email & Phone Number

Greater Boston Area

• Sept 2014 - May 2016 & Feb 2018 to presentEngaged as an outside business process improvement consultant for several projects with a diverse client base, including: a national analytics testing lab, an enviro-tech.
• Implemented standardized project planning and management practices by increasing knowledge base of project managers.
• Developed supply chain fulfillment infrastructures: sourced manufacturing and built distribution networks.
• Drove implementation of Acumatica cloud-ERP to replace three silo’d systems, including inventory, manufacturing and MRP.
• Created and implemented ISO-9001 programs and processes including performing ISO audits to ensure ISO compliance.
• Resolved customer retention issues, by implementing improved communication and feedback processes, rapid-response programs for product issues, and engaging key clients on their concerns, resulting in close to 20%.

Stoughton, Massachusetts

• A medical device manufacturer subject to all applicable FDA and ISO 13485 regulations and requirements. Specializes in the design, manufacture and global distribution of computer-based measurement, training and.
• Led ISO audits (both planned and unannounced) as internal resource, interfacing with and negotiating outcomes with outside auditors and regulators.
• Updated and refreshed all quality docs and work procedures, and QA processes to conform with ISO requirements.
• Implemented a continuous improvement program focused on work flows and inventory management: increased throughput by 20%, reduced WIP by 15% and inventory by 18%, and cut quality issues by 40%.
• Created a hiring and training program resulting in a production team that had 100% cross-training coverage for all key functions.

Richland/Kennewick/Pasco, Washington Area

• A global leader in non-combustion waste gasification and energy recovery systems that use patented high-temperature plasma technologies to capture the value of waste materials, creating commercially usable and.
• Developed network of vendors to engineer and fabricate complex process equipment, oversaw schedule and scope of all construction, installation and commissioning programs.
• Used proactive design-build methodologies, to minimize project risks and avoid hundreds of thousands of dollars in rework and modifications.
• Served as technical and commercial liaison between internal resources, vendors, and customers. Analyzed details and recommend system modifications to improve efficiency, enhance operation, and reduce maintenance/cost.
• Instituted formalized project management protocol for all projects company-wide, including systems standardization, transition of non-core technology aspects out of supply scope, and integrated design meetings.

Morristown, NJ

• Core Services is a premier provider of outsourced and hosted Oracle software solutions, with a focus on both systems management and applications consulting, servicing a global client base.
• Restructured and trained client-relations service team: increased customer retention 20%, erased prior history of annual client base turnover of 15-20% representing $3-5MM in revenue and focused sales team on.
• Achieved 15% improvement in add-on business by developing and implementing new standardized processes and procedures, while enhancing the client experience.
• Led 180-degree turnaround for several at-risk clients that represented $2MM in annual revenues, and signed all clients to extended service agreements.

Fairfield, NJ

• Amerlux is a designer and manufacturer of commercial architectural lighting systems that are typically engineered to order with rapid shipping turnaround. These systems can be found in many retail spaces and office.
• Implemented formalized, improved planning and manufacturing process, increasing factory throughput 20% and cutting inventory 15%, enabling continued 25% growth by revamping manufacturing operations using Lean.
• Led expansion of business into 2 new facilities for new production/ assembly lines and warehouse space, achieving on time, under-budget results for facility design and layout work.
• Implemented major safety program initiative, eliminated key OSHA citations, cut penalty from $90K to $7K and achieved zero lost-time accidents in 1.5 years.

Richland, Washington / Plainview NY

• Vice President of Operations (2001-2003)Vice President of Planning and Development (1999-2001)Director of Business Development (1995-1999)Joined as first employee at this enviro-tech start-up: managed business.
• Grew role into negotiating worldwide licensing and business deals, bringing several million dollars of revenue.
• Managed $15.5MM of equity investments, functioning as key contact for >400 investors, assisted in negotiation of licensing and sales agreements with clients in Japan, including Hitachi and Kawasaki, and Taiwan valued.
• Created and executed sales/marketing program, driving global customers to invest in licenses and purchase company’s technology.

Plainview, NY

Developed in-house MRP-style inventory control and production planning system for this rapidly expanding frozen food company, allowing continued growth from $75M to $150M (1992 to 1994). Brought inventory turns <1 to ~8 per year. Reduced overall production and warehousing costs by 16%, leading to $15-20M savings.

New York, NY

Increased bottling line productivity by ~15%. Provided numerous recommendations for equipment configuration changes and developed a series of preventive maintenance programs.