Matthew Birmingham Email & Phone Number

Vancouver, British Columbia, Canada

• Provide personalized solutions, leverage relationships and resources to promote products.
• Build relationships for future opportunities by regular check ins and showcasing product value.
• Serve existing customers, providing exceptional service and clear communication to solve any problems and anticipate future client needs.

• Provide customer specific solutions to ensure satisfaction, retention and growth of business.
• Build relationships with a range of clients from homeowners to business owners.
• Work with colleagues and insurance companies to deliver a high quality of service

• Drafted Account Executive’s correspondence, assisted with clients and collected accounts receivables.
• Sold ICBC and Private Auto policies in office and dealership to coincide with dealership sales process.
• Provided Personal Lines quotes, home evaluations and processed policy renewals.

• Managed book of Condo and Tenant policies while supporting the Personal Lines Department.
• Successfully grew the business through retention, sales, and addressing walk-in clients needs.
• Conducted ICBC transactions and was responsible for ICBC inventory and document management.
• Oversaw office functions and procedures related to payments, courier, and supply ordering.

• Sold cellular, Internet and TV hardware and service by showcasing products benefits and addressing client needs.
• Assisted in staffing, staff training, merchandising, and managing store operations.
• Promoted the company brand and products, using sales aids and information sheets to achieve results.
• Used company portals to update client accounts and troubleshooted technical device and billing issues, handling difficult situations with professionalism and empathy.