Managing the the hires and sales programme to target for the building across the theatre and studio spaces for a wide range clients from corporate and creative to education and community, from negotiation through to completion. Line managing a team of venue operations staff (FOH, box office and technical) including HR and rota responsibilities. Managing ticket sales for events both in and outside the venue for clients from one off events to large festivals. Managing IT infrastructure including Spektrix (box office) and YesPlan (venue planning), both of which I onboarded. Budget holder across a wide range of areas including staffing and stock. Responsible for policy and training in areas including Health & safety. Licence holder for venue bar and Safeguarding lead. Member of the senior leadership team.

Leadership and programming of a mid size independent cinema and theatre (film, broadcast, theatre and hires) with line management of the complete staffing team and a volunteer community of 160 people. During Covid-19, I doubled up on many roles including marketing, box office, press, maintenance, finance and volunteer coordination, securing DCMS funding and achieving national media coverage for the venues restoration project. I relaunched the venue following Covid and restoration with new systems, procedures, products and programming in place. I managed all onsite IT systems including the box office.

See current.

Ticketing systems support and training for arts and cultural venues across the U.K. including troubleshooting, setups and out of hours call out. During my time with the company I closed out 68% of all support tickets.

Venue Manager and programmer (artistic and space hire) for a historic 160 theatre and cinema plus 100 seat studio space with ancillary function rooms and bar. I led a team of customer facing staff for FOH and box office and was also responsible and a large number of volunteers, for which I formally established the volunteer programme. I formed the venues artistic and hires programme. This was achieved whilst working on a site with ongoing project maintenance challenges as a building in restoration. I was responsible for all digital marketing output during this time in addition to acting as technical manager and projectionist where required.

Creating content for the companies new website, providing research, fact checking and copy writing on regional dance agencies, venues, companies and practitioners. Editing copy by others to bring in line with corporate tone and appropriate reader personas. Search Engine Optomisation services across the site.

Working with a range of clients from sports arenas through to small arts centres to set up and maintain their ticketed events, technical systems and websites using ticketing, marketing and CRM product Audience View. I was the client account manager for approximately 30 orgnaisations including several of the agencies main income generators and worked with a key client on a pilot digital marketing project.

Commissioned and project managed a new website build and created / managed all content across the site plus all associated social media assets for 2 years including customer led blogs, producer of 2 documentaries, commissioner of short video pieces and a podcast series. Photographer documenting productions and company events – published in local and regional press and across the internet. Creating integrated digital marketing plans for performance events and company related activity. Assisting in research based activities as part of the companies merger and venue relocation using a variety of sources and methods including survey creation, execution and analysis. This post was on a rolling temporary contract pending a company merger. The company brand has now been merged and dissolved along with most of my online work within the digital assets under the old brand.

Managing all ticketing operations across 2 large venues with up to 8000 admissions daily. Additional responsibilities included managing and marketing the customer loyalty scheme, line managing the corporate members scheme and ticketing Access Service. I qualified as a company customer service trainer and delivered training back to both venues. I project managed the introduction of new IT systems including the Ticketfast barcode scanning system to the FOH operations and expanded the product sales range by introducing Ticketmaster Ticket Centre to front counter operations to sell for over 200 venues, increasing the venues revenue on commissions. I managed a sales team of up to 10 persons.

A one year post to stabilise a ticketing service that was under a new local authority department who weren’t experienced in this area.

Creating an entertainment brand for the facility, programing it and executing events.

Management of a busy ticketing service inclding a systems and a sales team for two venues.

Management of a small ticketing service with extra duties including event programming and marketing. Full implimentation of Pass2 including installation.

Intern in Springfield MA, USA.

FOH Intern managing two venues and a team of volunteers.

Ticket sales, ushering, concessions sales (food and drink), bar sales and security (opening up and locking up).

Box Office intern across two venues. Manaul box office, included training telephone team.