• Delivered profitable growth for the business with particular emphasis on solid internal control, best practice, governance and compliance• Responsible for formulating and leading the distribution of the sales strategy and plans, optimising the product/service mix and driving growth in business volumes in the country• Provided strategic input on business prospects and performance within the country, including business development initiatives, changes to competitive landscape and opportunities for new products and services• Provided strategic financial input on business issues impacting the company and macro-environment• Developed and monitored annual budgets, targets and performance management• Managed treasury funding requirements, liabilities and all commercial banking relationships• Ensured compliance with all local rules and regulations, including central bank regulations, company legislation, labour laws, AML, compliance and requisite reporting• Functional and administrative management of all business functions

• Responsible for the management of the company’s day-to-day retail and wholesale operations across different business units in three continents and five countries• Ensured the continued safe movement and control of banknotes to customers regionally and worldwide, whilst maintaining best practice security measures• Spearheaded special projects and other responsibilities as typically required for a rapidly growing company and as directed by the Group CEO and COO• Responsible for driving growth in business volumes by discovering new market opportunities and locations and through existing/new products and services• Ensured the Country Managers and their respective teams understood and adhered to BFC Group standards and local central bank and compliance regulations• Developed and executed numerous operational plans across all the country business units, based on board level strategic objectives, in order to achieve revenue, efficiency and profit targets• Worked closely with the Group CIO to ensure that the IT infrastructure and performance were to the required levels in each country

• Process Improvement, Organisational Change and Marketing Project in association with Tamkeen (a Government Business Fund) and their FMCG client in Bahrain• Completed thorough analysis of all business processes, identifying areas of weakness and incompatibility• Produced comprehensive change program specific to the client’s needs• Researched, accumulated and presented a detailed data analysis of customer preferences, market opportunities and market positioning

• Became a Board Level Director and Shareholder in 2005• Strategic implementation and achievement of 300% increase in turnover in 5 years• Successfully led an organisational change initiative restructuring the company to promote growth through a culture responsive and flexible to the needs of the market• Designed and controlled all operational functions and administrative processes to achieve and maintain £12m turnover (grown from £4m in 2005)• Implemented and achieved KPI management measures in all operational areas of the company• Reduced costs through continual policy of lean operations and eliminating waste in the supply chain whilst improving service quality and operational performance• Negotiated and managed all supplier contracts whilst maintaining positive and collaborative relationships• Negotiated and implemented complete service processes and reporting for the company’s blue chip customer base operating in varied industry sectors• Developed “go to market” strategies including branding, pricing, promotions as well as competitor, customer and micro/macro-environment analysis• Designed and managed the installation of a 50,000 sq ft office and warehouse space controlling 12 product lines, 5,000 skus and 3,000 transactional flows per month• Recruited, trained and managed staff in 7 cross-functional departments