issues throughout the California, Alaska, Hawaii, Oregon, and Nevada markets. • Attends to the preparation and presentation of comprehensive and compelling orientations designed to introduce new medical facilities and address respective concerns individuals may have concerning policy changes or adjustments. • Conducts and administers performance meetings designed to identify and resolve various performance concerns impacting medical facilities and subsequent care provided to patients. • Performs comprehensive and meticulous auditing of all Provider Treatment Record Reviews to ensure all complaints and/or discrepancies are promptly addressed and resolved. • Coordinates with work groups to implement the overhaul of existing operating policies and to introduce newly created operating policies designed to generate improved and more service – focused patient care. • Maintains updated consistent communication with the provider network through the development and distribution of monthly e – briefs and quarterly newsletter correspondence. • Attends to the specialized resolution of wide – ranging and complex issues (claims, level of care disparity, and financial concerns) impacting both provider network and individuals. • Performs comprehensive market analysis of various target areas to determine the necessity and fiscal viability of establishing new healthcare facilities within respective target area.

• Provides detailed consultation for matrix partners to utilize towards the implementation and revision of existing Standard Operation Procedures to facilitate higher levels of service efficiency within their respective departments. • Attended to the comprehensive review, revision, and diagram scan of all internal documentation prior to processing, review and modified document management operations throughout all phases to ensure customers would be provided with the most accurate and up-to-date documentation concerning their specific issues, in addition to notifying and consulting with clients to address and resolve all discrepancies as they are found. • Attended to the comprehensive management and processing of qualified employee trainer and trained employee information entered into registrar system, review and modifies past system entries to ensure constant accuracy and up-to-date information, while also maintaining updated records for supervisors to review concerning completed training courses for employees.