Matthew J. Boos Email & Phone Number

Guanacaste, Costa Rica

Property Development

• Responsible for the processes and systems related to servicing customers and support of sales organization. • Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. • Provide team members with appropriate training / development, tools, direction and motivation to create environment for success. • Manage Inside-Sales Staff to generate revenue and provide support to FIMCO National Sales Managers. • Facilitate new processes, tools, communications, training, and methodologies to ensure success of sales and customer service department • Establish and execute team goals and action plans Participate in sales forecasting activities and set performance goals • Establish departmental performance metrics, Monitor individual and team results and act on both positive and negative performance to ensure attainment of revenue goals and/or performance targets • Monitor/compare pricing to ensure product and shipping costs are competitive • Responsible for the operation of e-commerce and dealer listings on website Online comment management • Facilitate programs to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships as needed • Collaborate with marketing, support, internal systems, account management, etc. to facilitate new programs, messages, campaigns, and offerings

Upper Midwest

Developed an undeveloped territory consisting of 8 states into a profitable market. YoY comp and sales growth all 5 years. Worked across multiple departments in multiple locations to ensure accounts were taken care of to the best of our abilities. Shared my experiences of the territory with those departments to bring a larger understanding of the nuaces within the market. Leveraged vendor relationships to enhace the accounts selling ability.

Sioux City, Iowa Area

Delivered results of P&L in core and services within store. Deliver superior experiences for 3,000 customers weekly and 40 associates. Developed and promoted teammates to management positions.District resource for pet adoptions. Store results with pet adoptions helped develop National Adoption program. Circle of Excellence winner. Perfect scorecard across 17 metrics for 27 months..

Sioux City

Mason City