Matthew Borwick Email and Phone Number
๐ช E-commerce is where creativity meets data, and for me, that intersection is where the magic happens.I am an E-Commerce Manager with a Bachelor of Digital Business and more than 10 years of experience diving into e-commerce strategy development, digital marketing, inventory and supply chain, and data analytics. At Christmas Warehouse, Australiaโs leading bespoke Christmas retailer, I have played a primary role in the businessโs digital transformation and immense growth - from a single retail outlet to 90+ across 3 states. I have managed 4K+ product listings, an extensive bespoke SaaS tech stack, and 50+ supplier relationships - Notably, I developed an SEO strategy that now accounts for 70% of website traffic and sales. But, most importantly, I have contributed to bringing the excitement of Christmas to life for thousands of customers!itโs not just about the numbers - itโs about creating an experience that customers love and that teams and stakeholders enjoy being a part of. Every day is a balancing act - I thrive on making data dance, blending numbers with innovative ideas, and bringing all the elements of e-commerce operations together to deliver an outstanding digital experience.
The Christmas Warehouse
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E-Commerce ManagerThe Christmas Warehouse Aug 2019 - PresentSydney, New South Wales, Australia๐ธA critical member of the senior management team, I support overall business direction with a focus on e-commerce strategy development and execution. I manage all e-commerce operations, encompassing a bespoke SaaS tech stack including B2B/B2C CMS, POS, Google Suite, CRM, 2PL, and PGW. โธ Managed 4K+ product listings in HTML, on retail website and multiple marketplaces.โธ Launch 300+ new product SKUs annually.โธ Bolstered brand sales by 35% through SEO.โธ Reduced customer refunds byโฆ Show more ๐ธA critical member of the senior management team, I support overall business direction with a focus on e-commerce strategy development and execution. I manage all e-commerce operations, encompassing a bespoke SaaS tech stack including B2B/B2C CMS, POS, Google Suite, CRM, 2PL, and PGW. โธ Managed 4K+ product listings in HTML, on retail website and multiple marketplaces.โธ Launch 300+ new product SKUs annually.โธ Bolstered brand sales by 35% through SEO.โธ Reduced customer refunds by 57%, while sales increased.โธ Managed 50+ local and international vendor relationships. Show less -
Warehouse & Logistics & ManagerThe Christmas Warehouse Jul 2017 - Apr 2018Sydney, Australiaโธ Decreased freight losses by 15%.โธ Managed API and UI improvements across 3PL, POS, and other SaaS.โธ Developed SOPs, policies, and tools for the warehouse dispatching team.โธ Oversaw a 20-person seasonal dispatch team in processing hundreds of daily orders. -
Digital Media & Inventory ManagerThe Christmas Warehouse Jan 2013 - Apr 2018Sydney, Australiaโธ Created the initial SEO keyword strategy that now accounts for 70%+ of traffic.โธ Managed website payment gateways (PayPal, Zip, AfterPay, SecurePay, PayFlow).โธ Reduced time on checkout page by 50% through UI/UX projects and checkout redesign.โธ Managed social media marketing across 5 platforms.โธ Implemented product catalogues across multiple marketplaces. -
Assistant Retail Operations ManagerThe Christmas Warehouse Sep 2004 - Dec 2012Sydney, Australiaโธ Developed a 5-day process for the construction and complete set-up of seasonal retail stores.โธ Managed the commissioning and setup of 14 retail outlets across NSW. โธ Assisted in coordinating the opening of 90+ outlets across 3 states.โธ Trained 150+ retail operations employees, including 28+ store managers. -
Store ManagerThe Christmas Warehouse Sep 2002 - Sep 2004Sydney, AustraliaResponsible for the management & of day to day operations of retail store.Duties included- manage a team of 10- customer service- end of day reconciliation- staff rostering- product merchandising- store set up & pack down- manage relationships for all stakeholders with store operations- report directly to retail operations manager & directors -
Head CookHog'S Breath Cafe 2000 - 2002Dubbo, Australia
Matthew Borwick Skills
Matthew Borwick Education Details
Frequently Asked Questions about Matthew Borwick
What company does Matthew Borwick work for?
Matthew Borwick works for The Christmas Warehouse
What is Matthew Borwick's role at the current company?
Matthew Borwick's current role is E-Commerce Manager ๐ Data-Driven E-Commerce Strategist ๐ Merchandising & Inventory ๐ฆ Digital Marketing ๐ SEO, SEM, CRO ๐ฑUser Experience (UX) โค Transforming data insights into exceptional digital experiences.
What schools did Matthew Borwick attend?
Matthew Borwick attended Southern Cross University, Tafe Nsw.
What skills is Matthew Borwick known for?
Matthew Borwick has skills like Retail, Customer Service, Merchandising, Store Management, Visual Merchandising, Loss Prevention, Profit, Retail Sales, Inventory Control, Store Operations, Cashiering, Driving Results.
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Matthew Borwick
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