• Initiated learning consultation, management and professional learning and sales training services for eighteen Distributorships, encompassing 1200 sales members.• Conducted needs discovery, analysis and training design plans for Eastern US sales territories.• Supported all programs, resources, and tools of the sales training department and ensured adoption by sales territories.• Acted as a learning expert, coach, and mentor for all training, development, and growth initiatives to drive performance.• Participated in the development of digital and consumable sales training assets in partnership with Instructional Design and Production teams.

• Administered SAP SuccessFactors LMS for the global quality organization encompassing over forty manufacturing and distribution centers.• Developed and managed projects of various complexity with a focus on multiple learning modality platforms.• Conducted needs assessment, analysis, design, delivery, and evaluation of Procedures, Work Instructions, Job Aides, Training Materials, Training Programs, Course Materials, Course Evaluation, and Course Effectiveness.• Identified appropriate course development, deploying interactive media elements to support engaging and effective learning.• Packaged course content according to best practices for classroom and online instruction.

• Oversee performance of geographically diverse team comprised of 12 training specialists within nine state territory• Lead team to provide new-hire onboarding and sustainability training for Field Sales organizationthrough variety of modalities including virtual (WebEx), classroom, and 1:1 coaching• Responsible for managing new hire training to over 700 new hire Sales and Service Reps, with focus on reducing turnover and increased productivity• Consultative partner with five Area and 63 Branch Managers to implement effective coaching solutions to meet and exceed the organization’s critical objectives• Preside over development, implementation and evaluation of technical training and behavioral learning• Coached 15 direct-reports into higher management positions through individual development plans

• Managed the development and performance of geographically diverse team comprised of six training and four quality assurance staff• Executed project plans as they related to Regional business objectives• Worked closely with systems development and support groups to define, plan, and coordinate information technology solutions• Administered technical and non-technical training programs within 11 state region• Developed and organized training manuals, multimedia visual aids, and other educational materials• Developed testing and evaluation procedures

• Managed projects at a regional level for technology and telephony releases• Acted as liaison between business operation and IT with focus on usability• Coordinated and implemented all aspects of technology release including developing schedules,training programs and post deployment assessments• Identified the causes of networking problems, using diagnostic testing software and equipment• Tested computer software and hardware, using standard diagnostic testing equipment and procedures

• Supervised 20 customer service representatives and administrative staff in five Indiana offices• Developed and Maintained 92% retention rate for state of Indiana• Coached staff to develop new business opportunities through cross-selling and affinity marketing channels• Recorded complex customer interactions or transactions, recording details of inquiries, complaints,or comments, as well as actions taken

• Reviewed insurance policies to determine whether a particular loss was covered by insurance• Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints• Solicited sales of new or additional services