Matthew Brittain Email & Phone Number

Mexico City, Mexico

Greater Milwaukee Area

Responsible for creating and administering all aspects of several Mac OS networks for professional artists/designers. Diagnose and resolve all technical aspects including printers, OS X Server, color issues, upgrades. Set up servers for web, ftp, printing and file sharing, allowing the work flow of my clients as seamless as possible. This includes the transition from OS 9 to OS X and all subsequent upgrades. I always make myself available for my clients and their employees to fix any issues as they need their systems for their jobs, making sure downtime is kept to a minimum.

St. Luke'S Hospital

Perform basic technical assignments in the recommendation, design, installation and support of new and existing desktop, hand-held and mobile computing equipment and software. Provide basic local area network (LAN) equipment support.

Greater Milwaukee Area

Responsible for taking care of the customers concerns, and helping them understand what is necessary and what is recommended for the repair and maintenance of their vehicle. This includes being able to explain complex mechanical things to regular people as to understand the why’s of what is needed. Also responsible for scheduling and maintaining appointments to keep the technicians busy. This whole process required writing up and organizing all of the work orders and parts orders for my customers.

Responsible for diagnosing and assisting customers with mobile devices, worked diligently to resolve technical issues and repair hardware while also providing the customer with training strengthening their relationship with the company and better understanding of their device. This includes being a Subject Matter Expert with smart phone devices which allows me to help customers learn how to make the most of their smart phones and work through issues they may have with the device. Helped with the sales reps to be more efficient with the service department side of their job to make the experience for the customer smoother. Responsible for maintaining parts, loaner inventory including reorganizing the tech room.

Diagnose and solve network and cell phone issues over the phone through active listening. Was liaison between customers and engineers for resolving network issues, including performance, network operations and switch engineers. File and follow up on trouble tickets for issues beyond my abilities.

Education record

Information technology with a focus on networking

Bfa, Graphic Design

BFA in Graphic Design