Matthew Bromley Email & Phone Number

Greater Denver Area

DHL Global Forwarding supports business customers in international airfreight, ocean freight, customs brokerage, and domestic freight forwarding services.

As a value to DGF medium and large sized customers that spend +30K Euros in international transportation annually, Customer Implementation Specialists collaborate with Sales, Operations and Customer Service Teams worldwide to set up a seamless onboarding experience for customers. In addition to hard-coding into DGF's internal operating systems the international transportation pricing contract, pricing and service agreements the implementation team also conducts SOP training, to ensure operations and customer service agents are clear how to fulfill DGF's customer promise. Reporting to the US Head of Implementation, Implementation Specialists use a standardized approach to implement customer's business, ensuring a smooth customer experience, accurate invoicing, and sustainable compliance to customers' handling requirements.

Greater Denver Area

Implementing creative logistics solutions to customers. Customer scope includes new and existing accounts, ranging from small businesses to complex multinationals. Manage full life cycle of shipments, quoting and implementing customer pricing, negotiating airline buy rates, ensuring export compliance, accurate billing, and reliable coordination of logistics.

Denver

Sales and operations for DHL Express' heavy cargo air freight service, WorldFreight. Supported customers in Montana, Wyoming, Colorado, Nebraska and New Mexico.

Greater Denver Area

All aspects of SDV's air export services in Denver, including carrier negotiations, customer pricing, export logistics and documentation, and international financial reconciliation.

Greater Denver Area

Air export operations lead agent for a major freight forwarding company.