Matthew Burrows Email and Phone Number
Teignmouth, GB
Matthew Burrows's Location
Teignmouth, England, United Kingdom, United Kingdom
Matthew Burrows's Contact Details
Matthew Burrows work email
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Matthew Burrows phone numbers
About Matthew Burrows
SFIA Global Design Authority Board Member; Co-Founder and President Emeritus of SkillsTX. Now retired for health reasons.
Matthew Burrows's Current Company Details
Matthew Burrows Work Experience Details
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President Emeritus (Retired For Health Reasons)SkillstxTeignmouth, Gb
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President Emeritus (Retired For Health Reasons)Skillstx Jun 2023 - PresentUnable to continue working due to health. Passionate supporter of the team from the sidelines. -
PresidentSkillstx Oct 2015 - Jun 2023Brisbane, AustraliaOur world-class Digital and IT Skills Management SaaS solution and services enables customers to more effectively manage the skills of their Digital, Cybersecurity and IT Workforce to better support operations and minimize risk from the effects of skills gaps.
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Sfia Global Design Authority Board MemberSfia Foundation Mar 2010 - PresentMember of the SFIA Global Design Authority Board.The Skills Framework for the Information Age (SFIA) provides a common reference model for the identification of the skills needed to develop effective Information Systems (IS) making use of Information Communications Technologies (ICT). It is a simple and logical two-dimensional framework consisting of areas of work on one axis and levels of responsibility on the other. -
Non-Executive ChairmanPlan It Group Limited Mar 2003 - Jun 2023Bromley, United KingdomResponsible for governance of the board of directors for this reprographics company specialising in large format printing for architects, building contractors, construction, engineering and building services organisations. -
Managing DirectorBsmimpact Nov 1997 - Jun 2023Wargrave, BerkshireLeading the largest SFIA Accredited Partner organisation, with the most experienced team of SFIA Accredited Consultants and Trainers in the world. In addition to the role of Managing Director, I am an active Principal Consultant, specialising in SFIA, ISO/IEC 20000, ITIL, PPPM, SIAM, Business Service Management, Governance & Transformation. -
Ethics Committee ChairItsmf International Feb 2014 - Jun 2021Leading the International Ethics Review Board (IERB) -
Management Board MemberItsmf Uk Nov 2009 - Nov 2012Elected as a member of the itSMF UK Management Board, with specific responsibility for priSM, Education, and the Skills Framework for the Information Age (SFIA). This role also included the Presidency of the Institute of Service Management (ISM) before the transfer to priSM. -
Lead For Global Prism Advisory Committee (Gac)The Prism Institute Feb 2011 - Oct 2012The Global priSM® Institute Advisory Committee (GAC) is responsible for co-ordinating feedback from the different Regional priSM® Institutes to promote continual improvement and innovation within priSM®. Additionally, it is a point of reference for the Global priSM Institute board to present new ideas for comment. Membership is drawn from a cross-section of the regions to give a representative perspective. -
PresidentInstitute Of It Service Management 2009 - Nov 2011Chair for the itSMF UK Executive Sub-Committee (ESC) that looks after ISM, SFIA and people (continual professional development etc.). This role as Chair also carries the title of President of the ISM.
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Managing DirectorSemitone Communications Limited Nov 1997 - Jul 2011Wargrave, BerkshireOwner and Managing Director of this small music publishing and services organisation.Transferred publications catalogue to RSCM - personally still involved as Editor.
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Head Of Consulting (Telecoms Division)Turingsmi Apr 2008 - Aug 2008Leading the Consulting team within the Telecoms Division -
Service Management Architect (Contractor)Vodafone Apr 2006 - Mar 2008Service Management Consultant directing strategy, policy, planning & implementation of a Business Service Management strategic transformation initiative based around an ITIL, COBIT, eTOM & ISO/IEC 20000 aligned service management framework -
Itsm Strategy & Services Consultant (Contractor)Hp Sep 2004 - Apr 2006• Lead Service Management Consultant implementing ITIL, COBIT, eTOM & ISO20000 aligned service management framework for a major UK telecoms customer, including service catalogue, organisation redesign and implementation• Consultant to HP account team and their Utilities customer to provide service focus and increase customer alignment/focus. Includes Outsourcing Bid & Program Management responsibility for several opportunities. -
Service Management Consultant & Programme Manager (Contractor)Centrica Mar 2003 - Jun 2004• Owner for development of Enterprise Service Management Strategy on behalf of the Chief Technology Officer• Coordination of all Tools related projects to ensure fit with CTO strategies and the agreed architectural and roadmap model• Responsible for managing the implementation of an Enterprise Management System for technology and process/service monitoring, designing and implementing a new Service Control Centre providing 24x7 support.• Programme Manager responsible for a number of projects across the IS Transformation Programme including Service Based Supply, smart sourcing, Asset Management, HP OpenView ServiceDesk implementation, BS15000 and ITIL process implementation, service improvement. -
Senior Program Manager & Solutions Architect (Contractor)Hp May 2002 - Dec 2002• Managed the services program for the first utility model computing on demand programme (UK-based) worth over £50M, which included negotiating the contract schedules with the blue-chip client and selecting and appointing 3rd party suppliers.• Designed and developed the solution in close consultation with the client, which required a completely new and innovative business architecture.• Managed the implementation and delivery of the solution and defined the steady-state Service Level Agreements (SLAs) with the client.• Key player in the global development of generic computing on demand solutions.
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Senior Program Manager (Contractor)Compaq Feb 1999 - May 2002•Directed projects / programmes and bids for major outsourcing and managed service contracts (£1M to £500M) for global customers within finance, banking, telecoms, government, leisure, IT and other industry sectors.•Managed full lifecycle from pre-sales to delivery•Successfully managed the largest global Oracle Financials implementation (at that time)•Handled the global data centre and operations centre implementations (the 1st global follow the sun centre), which required defining completely new working practices / procedures and overcoming major technological challenges and issues.•Managed the design, analysis, customisation, implementation, upgrades and testing of Clarify for global outsourcing clients and internally within Compaq, which included managing the helpdesk using Clarify and Siebel in a steady-state environment
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Project Manager / Business Analyst (Contractor)British Gas Aug 1998 - Dec 1998•Carried out project management / business analysis for end-user applications on the Year 2000 compliance project within all British Gas departments, which included finance and investment, marketing, sales, business development and IT for the corporate parent company and its subsidiaries.•Handled business continuity planning, disaster recovery, gap analysis, containment, contingency planning, risks and issues management, change management and implementation.•Designed, developed and implemented Intranet and Internet sites to communicate Y2K issues throughout British Gas.•Managed the development and implementation of compliant end-user applications.•Successfully achieved compliance for the data of 20,000 users at the end of 1998. -
Project Manager (Contractor)Ibm & British Airways Nov 1997 - Jun 1998•Managed the crucial project to replicate 2,800 employees’ desktop computer services for British Airways relocation to a new global HQ building (Waterside), which included managing the design, implementation and delivery of this vital £50M program.•Represented IBM at senior levels within British Airways and also represented an internal British Airways department at director, manager and user levels. •Designed an innovative technological solution for both voice and data that implemented a Wireless LAN and DECT telephone system within this major new office building, which had never been done before (at this time).•Acted as a Consultant to other critical British Airways projects, which included the Tivoli rollout, Lotus Notes migration, Year 2000 compliance project, OS/2 to Windows NT Server migration, as well as a wide variety of important specialist software development, rollout and configuration projects. -
General Manager / It ManagerPlan It Group Limited Sep 1989 - Nov 1997Manager for company providing office equipment, stationery, reprographics, printing, computer hardware / software (dealer for Hewlett Packard, Canon, Panasonic, Apple, Brother, IBM, Lexmark and Microsoft). Managed the service department, technical support for software and hardware, field service calls, installation and setting up of new systems.
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Owner & DirectorTonic Services / Tonic Publishing / Manic Music Aug 1986 - Nov 1997Hayes, KentTrading as "Manic Music", "Tonic Services" and "Tonic Publishing". Professional Musician; Conductor and Director of Music for various choirs; singing and organ tuition; soloist, band and session musician (keyboards, organ, voice, bass, guitar, drums); Musical Director for pantomimes and other shows; composer and arranger; recording engineer and producer for various commercial releases; music publisher and editor. Performed on various live and studio recordings, ITV and BBC TV, and BBC Radio. Guest Conductor for the University of London Church Choir (ULCC), RSCM Southern Cathedral Singers, and RSCM Addington Palace demonstration choir. Course Coordinator for RSCM Residential Music Courses.
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Estimator & Assistant General ManagerSuperducts Limited Sep 1987 - Sep 1989Produced estimates and schedules of rates for ductwork air conditioning contracts worth up to £2M. Managed all computer systems, including computer-aided manufacturing machines, job costing / estimating systems, accounts & CAD systems.
Matthew Burrows Skills
It Service Management
Itil
Service Management
Service Delivery
Change Management
Program Management
Service Improvement
It Management
Iso 20000
Cobit
Incident Management
It Transformation
It Operations
Business Transformation
Sfia
Data Center
Cmmi
Business Services
Iso 27001
It Governance
Consultancy
Organizational Development
Bmc Remedy
Pmp
Security
Process Auditing
Capability Assessment
Cmdb
Organisation Change
Performance Management
Employee Engagement
Coaching
Pmbok
Business Service Management
Transformation
Business Relationship Management
Etom
Pmi
Iso 27000
Onboarding
Mof
Policy
Business Case Preparation
Tmf
Sid
Ola
Benefits Realisation
Cultural Transformation
Outsourcing Advisory
Strategic Technology Planning
Frequently Asked Questions about Matthew Burrows
What company does Matthew Burrows work for?
Matthew Burrows works for Skillstx
What is Matthew Burrows's role at the current company?
Matthew Burrows's current role is President Emeritus (retired for health reasons).
What is Matthew Burrows's email address?
Matthew Burrows's email address is ma****@****act.com
What is Matthew Burrows's direct phone number?
Matthew Burrows's direct phone number is 44 7850 6*****
What are some of Matthew Burrows's interests?
Matthew Burrows has interest in Science And Technology.
What skills is Matthew Burrows known for?
Matthew Burrows has skills like It Service Management, Itil, Service Management, Service Delivery, Change Management, Program Management, Service Improvement, It Management, Iso 20000, Cobit, Incident Management, It Transformation.
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