Matthew Burrows Email & Phone Number

Teignmouth, GB

Unable to continue working due to health. Passionate supporter of the team from the sidelines.

Brisbane, Australia

Our world-class Digital and IT Skills Management SaaS solution and services enables customers to more effectively manage the skills of their Digital, Cybersecurity and IT Workforce to better support operations and minimize risk from the effects of skills gaps.

Member of the SFIA Global Design Authority Board.The Skills Framework for the Information Age (SFIA) provides a common reference model for the identification of the skills needed to develop effective Information Systems (IS) making use of Information Communications Technologies (ICT). It is a simple and logical two-dimensional framework consisting of areas.

Bromley, United Kingdom

Responsible for governance of the board of directors for this reprographics company specialising in large format printing for architects, building contractors, construction, engineering and building services organisations.

Wargrave, Berkshire

Leading the largest SFIA Accredited Partner organisation, with the most experienced team of SFIA Accredited Consultants and Trainers in the world. In addition to the role of Managing Director, I am an active Principal Consultant, specialising in SFIA, ISO/IEC 20000, ITIL, PPPM, SIAM, Business Service Management, Governance & Transformation.

Leading the International Ethics Review Board (IERB)

Elected as a member of the itSMF UK Management Board, with specific responsibility for priSM, Education, and the Skills Framework for the Information Age (SFIA). This role also included the Presidency of the Institute of Service Management (ISM) before the transfer to priSM.

The Global priSM® Institute Advisory Committee (GAC) is responsible for co-ordinating feedback from the different Regional priSM® Institutes to promote continual improvement and innovation within priSM®. Additionally, it is a point of reference for the Global priSM Institute board to present new ideas for comment. Membership is drawn from a cross-section.

Chair for the itSMF UK Executive Sub-Committee (ESC) that looks after ISM, SFIA and people (continual professional development etc.). This role as Chair also carries the title of President of the ISM.

Wargrave, Berkshire

Owner and Managing Director of this small music publishing and services organisation.Transferred publications catalogue to RSCM - personally still involved as Editor.

Leading the Consulting team within the Telecoms Division

Service Management Consultant directing strategy, policy, planning & implementation of a Business Service Management strategic transformation initiative based around an ITIL, COBIT, eTOM & ISO/IEC 20000 aligned service management framework

• Lead Service Management Consultant implementing ITIL, COBIT, eTOM & ISO20000 aligned service management framework for a major UK telecoms customer, including service catalogue, organisation redesign and implementation
• Consultant to HP account team and their Utilities customer to provide service focus and increase customer alignment/focus. Includes Outsourcing Bid & Program Management responsibility for several opportunities.

• Owner for development of Enterprise Service Management Strategy on behalf of the Chief Technology Officer
• Coordination of all Tools related projects to ensure fit with CTO strategies and the agreed architectural and roadmap model
• Responsible for managing the implementation of an Enterprise Management System for technology and process/service monitoring, designing and implementing a new Service Control Centre providing 24x7 support.
• Programme Manager responsible for a number of projects across the IS Transformation Programme including Service Based Supply, smart sourcing, Asset Management, HP OpenView ServiceDesk implementation, BS15000 and ITIL.

• Managed the services program for the first utility model computing on demand programme (UK-based) worth over £50M, which included negotiating the contract schedules with the blue-chip client and selecting and.
• Designed and developed the solution in close consultation with the client, which required a completely new and innovative business architecture.
• Managed the implementation and delivery of the solution and defined the steady-state Service Level Agreements (SLAs) with the client.
• Key player in the global development of generic computing on demand solutions.

• Directed projects / programmes and bids for major outsourcing and managed service contracts (£1M to £500M) for global customers within finance, banking, telecoms, government, leisure, IT and other industry sectors.
• Managed full lifecycle from pre-sales to delivery
• Successfully managed the largest global Oracle Financials implementation (at that time)
• Handled the global data centre and operations centre implementations (the 1st global follow the sun centre), which required defining completely new working practices / procedures and overcoming major technological.
• Managed the design, analysis, customisation, implementation, upgrades and testing of Clarify for global outsourcing clients and internally within Compaq, which included managing the helpdesk using Clarify and Siebel in.

• Carried out project management / business analysis for end-user applications on the Year 2000 compliance project within all British Gas departments, which included finance and investment, marketing, sales, business.
• Handled business continuity planning, disaster recovery, gap analysis, containment, contingency planning, risks and issues management, change management and implementation.
• Designed, developed and implemented Intranet and Internet sites to communicate Y2K issues throughout British Gas.
• Managed the development and implementation of compliant end-user applications.
• Successfully achieved compliance for the data of 20,000 users at the end of 1998.

• Managed the crucial project to replicate 2,800 employees’ desktop computer services for British Airways relocation to a new global HQ building (Waterside), which included managing the design, implementation and.
• Represented IBM at senior levels within British Airways and also represented an internal British Airways department at director, manager and user levels.
• Designed an innovative technological solution for both voice and data that implemented a Wireless LAN and DECT telephone system within this major new office building, which had never been done before (at this time).
• Acted as a Consultant to other critical British Airways projects, which included the Tivoli rollout, Lotus Notes migration, Year 2000 compliance project, OS/2 to Windows NT Server migration, as well as a wide variety.

Manager for company providing office equipment, stationery, reprographics, printing, computer hardware / software (dealer for Hewlett Packard, Canon, Panasonic, Apple, Brother, IBM, Lexmark and Microsoft). Managed the service department, technical support for software and hardware, field service calls, installation and setting up of new systems.

Hayes, Kent

Trading as "Manic Music", "Tonic Services" and "Tonic Publishing". Professional Musician; Conductor and Director of Music for various choirs; singing and organ tuition; soloist, band and session musician (keyboards, organ, voice, bass, guitar, drums); Musical Director for pantomimes and other shows; composer and arranger; recording engineer and producer.

Produced estimates and schedules of rates for ductwork air conditioning contracts worth up to £2M. Managed all computer systems, including computer-aided manufacturing machines, job costing / estimating systems, accounts & CAD systems.