Matthew Buttler Email & Phone Number

Ottawa, Canada Area

As Signiant's senior technical writer I lead the development and content strategy of our online documentation, coordinate software releases, and oversee in-app microcopy for several enterprise SaaS products used every day by major players in the media and entertainment industry, finance, and more.I work with colleagues to develop, implement, and enforce a house style guide, author our API documentation, and overall direction and priorities of Signiant's documentation ecosystem.

Ottawa, Canada Area

As a technical writer and web developer for Speedyrails, I handled the day-to-day maintenance of our self-serve help centre, as well as the routine updates to our public facing website.

Ottawa, Canada Area

During my time at Macadamian I was a subcontractor working for a third party in a remote work environment. I was responsible for editing and publishing technical documentation targeted towards software developers for a Microsoft Windows application, using standard Microsoft Style, and worked with SMEs to develop procedural documentation with a targeted audience

Ottawa, Canada Area

As PixelEra's technical writer I generated the first iteration of their customer-facing knowledge base. My responsibilities included:-Technical Writing-Content Management-Administration of a Wordpress Site-Custom Wordpress plugin development-Project Management

Ottawa, Canada Area

As a Web Development Specialist, I worked with the Web Communications team to administrate and develop the Bank of Canada's internal and public Wordpress sites.- Updated and modelled content for stakeholders and SMEs- Provided input into front end design elements- Developed and improved Plugin UX

Ottawa, Canada Area

As an Online Content Specialist, I coordinated updates to Adobe's Information Technology Knowledge Center in order to prepare for an upgrade to the ITKC's infrastructure.-Conducted an Information survey of existing KC articles and proposing content revisions-Creation a centralized lexicon for metadata tags-Creation of a new house style guide for technical terms-Consolidation of legacy articles-Technical Writing

Ottawa, Canada Area

As a Documentation Content Specialist for Shopify I worked closely with support staff, developers, and UX team to redevelop software documentation. I created and updated content for merchants, partners, and third-party developers. - Developing technical content and product documentation for a leading ecommerce software provider- Conducting user-needs analysis and rebuilt sections of documentation to improve usability- Extracted online survey results to determine the best content… Show more As a Documentation Content Specialist for Shopify I worked closely with support staff, developers, and UX team to redevelop software documentation. I created and updated content for merchants, partners, and third-party developers. - Developing technical content and product documentation for a leading ecommerce software provider- Conducting user-needs analysis and rebuilt sections of documentation to improve usability- Extracted online survey results to determine the best content strategy and terminology to describe high-level product features- Updating product content for a Ruby on Rails app, editing software tests for continuous integration Show less

Ottawa

- Direct contact with merchants and potential merchants about Shopify's ecommerce and point of sale products- Product sales and feature knowledge to address potential merchant requests- Troubleshooting technical issues across a complex, high-functioning web app- Achieved highest issue close rate (October-December 2013)

Ottawa,

English language transcription of Committee proceedings for the Government of Canada

Ottawa, Canada Area

- Taught radio technology concepts, and hands-on techniques to 3rd year Journalism students as part of Carleton's core curriculum.- Production of live broadcasts of radio news- Proper Recording/Archiving of newscasts for student portfolios

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: In/Words Magazine, Sonic Design Students English/Music high honours double major Contributed to In/Words.

Bachelor Of Education (Bed), English/Language Arts Teacher Education, 9-12

University of Ottawa teacher education program. Received B.Ed.