Matthew Callcut Email & Phone Number

Ipswich, Ma

I work as an Agile Product Owner in a SAFe environment.

Ann Arbor, Mi

As a Product Owner, I was responsible for backlog refinement, including requirements gathering and analysis for both customer implementations and core product development. These efforts led to the successful implementation of multiple customers, and the architecting and development, from the ground up, of products sold to these customers. These include web payment portals (SaaS), data warehouses, and data marts, which were developed on technologies such as JSON based APIs, Java, and AngularJS.In order to capture requirements that add value, I was tasked with building successful working relationships with customers and other stakeholders, both internal and external, including product management, developers, UI/UX designers, QA, and executive level management. These relationships helped with essential requirements gathering, backlog refinement, sprint planning, product delivery, and client implementation.I helped to build an agile environment by co-defining the in-house SDLC, following an Agile process, the creation and maintenance of JIRA Kanban and Scrum boards (depending on the project) and working methodologies (including backlog refinement, sprint planning, scrums, sprint reviews, and sprint retrospectives), and all supporting documentation.I documented business and working process flows and used these flows to create process improvement requirements to both improve business practices and work on iterative product development.I created and maintained the standard document template for customer requirements and core product requirements.I created, owned, or co-owned all process and technical documentation, including API documentation, operations manuals, QA test scripts, and file specifications.Being, until late in my tenure, the only Product Owner, I had to quickly learn and understand all in-house products, which allowed me to analyze business needs, understand the desires of clients, and better create requirements.

Ann Arbor, Mi

As a Product Owner I was accountable for the implementation and quality of both large and small software initiatives in the healthcare space by refining the product backlog, writing and analyzing detailed functional and non-functional requirements and leading cross-functional teams (comprising product management, architects & developers, UI/UX, and QA) in order to help realize our aims of full product completion. I was heavily involved from the beginning of multiple projects, following the Scrum framework (and later with Scrum and Kanban), through to product delivery, and consistent increment release, helping to provide full documentation of all new services and applications in order to accomplish these goals.I worked on a variety of products, from mobile applications (iOS and Android), through web based software (SaaS), to performance and security enhancements, each of which have been successfully deployed for use by customers and their user bases.I worked closely with all departments, including architecture, development, UI/UX, QA, Project Management, and Product Management, in order to make sure that the goals and requirements were fully understood, work proceeded as planned, and that the business goals were met.I analyzed aspects of internal business workflows to produce process improvement documents, helping the company to streamline working practices and improve efficiency across multiple areas of the organization. Those documents not only helped to improve existing processes, but also provide necessary documentation where none had previously existed.I was heavily involved in the drive to improve documentation across all areas of the business, which included writing documents myself and helping other teams author their own. This enabled the Product Owner team to serve more projects simultaneously as well as better identifying and addressing backlog documentation needs.

Baiziwan Nan Er Lu, Chaoyang District, Beijing

As part of an international team, I was responsible for the creation of all English language content for the Office of Marketing and Communications at the school. This involved liaising with and interviewing a wide range of people, including admin staff, faculty, board members, parents, and members of the local media. The articles and news items I wrote were published on the school web site, the school blog, the in-house magazine, and in various third party magazines. This ensured that the school was well publicized amongst the local and international community and helped to generate new business.To help develop an effective content strategy, I single-handedly oversaw the implementation of a social networking presence for the school. This began with the proposal stage, which involved writing a research document and presenting my findings to the school board justifying the need for social media in marketing, PR, and admissions. My work resulted in the adoption of school accounts on Facebook, Twitter, YouTube, and a WordPress blog. These new social media tools contributed greatly to the successful marketing of the school, and helped to spread the school’s message to a wider audience.I was also heavily involved in all other aspects of the department, including the production and creation of promotional videos for the school, as well as photography, both of which were included in marketing materials.I was a member of the school IT Committee, where I helped to review the IT infrastructure and make decisions regarding the adoption of new technology and the use of existing hardware and software.

Microsoft Research Asia, Zhongguancun, Beijing

Working closely with researchers, architects, and developers, I wrote technical documents about hardware and software that were created in house by the researchers. This involved writing in language that properly explained the workings and functionality of the product to an audience outside of the industry.I reviewed and edited research papers, making sure that they were readable and maintained the technical integrity necessary to be accepted by their peers in the various international conferences and journals to which they were submitted. These were delivered to very tight deadlines and so my work had to meet the company's high standards in a very timely fashion. I also reviewed other documents, such as personal statements and presentations, making sure that the language was of high quality, while maintaining the researcher's writing style and personality.I interviewed internal stakeholders, discussing their work in detail to ensure that their ideas were not only expressed logically and properly in English, but that they were targeted to the correct audience.I co-hosted the MSRA demonstration room, meeting with important key clients and executives, where I showed the latest technologies created at Microsoft. This helped to spread the word about the world-class innovations that researchers developed, and helped to solidify important business relationships.I was also involved in the creation of some of the demos, from helping with filming, through script editing, and to performing a voice-over. My input helped viewers understand more about the lab’s research.I co-taught an undergraduate level English Technology and Communication course for University of Science and Technology of China student interns. This included curriculum building, lesson creation, and teaching. This connected Microsoft with the local community and helped to improve the international internship program.

Kensington, London, Uk

Promoted to senior analyst after one year to lead a team of analysts.Worked closely with clients to gather and write requirements for, and then build, custom deliverables, using SQL and SAS, allowing clients to monitor the effectiveness of the delivered data, with regard to both meeting and improving on sales targets, reducing costs, and providing CACI with return business.I analyzed and co-ordinated all customer deliveries, including those to the company’s largest clients, ensuring that high standards of quality were adhered to, helping to garner repeat business.I fully documented all technical processes and procedures as well as created training manuals, allowing team members without knowledge of the systems and processes to come up to speed more quickly.Trained staff to ensure they met their business and personal objectives and were able to work towards promotion themselves.Forged important working relationships with clients, gaining the company valuable contacts and resulting in further business.Assisted sales with client demos and presentations, explaining technical concepts in an understandable manner and helping to win new business.Worked closely with the technical staff to make sure, through testing and analysis, that all systems and solutions were completed to tight deadlines and functioned to the required standard, allowing larger products and solutions to be delivered more efficiently.Co-authored the creation and maintenance of a Wiki, providing a knowledge base for the whole department and writing many of the articles myself.

Putney, London, Uk

Analyzed the factoring system requirements to perform gap analyses on the data warehouse to model, design, and construct tables and views, written in SQL, in order to create end user and integrity reports.Worked with the QA team to devise test scripts in order to fully test the reports and fix faults found before release.The quick implementation of SQL tables, views, and reports allowed HPD to send out a test version of the software to clients on time and within budget.Trained staff and clients at all levels, allowing the company to deliver the software more reliably and deliver a higher specification solution.Documented all work and created manuals, allowing management and clients alike to quickly pick up the intricacies of the reporting software.Provided support to clients after delivery, quickly fixing any issues and obtaining their trust and support.

Haverhill, Uk And Kendal, Uk

Wrote test scripts and tested an IT system being implemented nationwide.Worked with the software engineers and developers to test the solution, find bugs, and report. My work helped the project move on to its next phase on schedule.Successfully created training documents and then used them to train staff members on the new IT system.