Matthew C Allen Email & Phone Number

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

1: Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes, and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the whole disaster cycle of an assigned sub-territory. Functional areas may include Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign.2: Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals.3: Support local preparation, response, and recovery activities and maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside the immediate region. This may include physical deployment to impacted communities.4: Engage and develop a volunteer team responsible for implementing disaster preparedness, response, and recovery programs in the local area. 5: Support local responses by deploying volunteer leaders daily in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in critical roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies, and Local Emergency Planning Committees (VOADs, EMAs, and LEPCs).

Wilmington, North Carolina Area

• Responsible for all the technology that is deployed on disaster relief operation.• Efficient supervision of building the technology infrastructure for the other groups/activities to use.• Execute the planning and implementing IT systems from disaster affected areas.• Includes cell phones, laptops, network connectivity, satellite dishes, cellular air cards, two-way radio.• Provision of Help Desk Support.• Effective coordination of day to day operations.• Providing maintenance and testing of the portable satellite system. • Assists with training and developing new volunteers.• Supporting a Microsoft Windows and Office environment.

Wilmington, North Carolina Area

Process field crew survey data• Prepare base survey mapping• Produce drawings using AutoCAD• Revise and/or modify drawings as necessary• Plot, organize and assemble project related documents• Perform quality control checks on data

Wilmington, North Carolina

Communicate professionally with customers and employees.• Service Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers• Manage a full field of assigned territory.• Maintain good customer relations through visits or telephone communications.• Ensures the timely and accurate preparation of reports.• Performs periodic inspections of vehicle parts stock and tool bag.• Provides assistance to management as required.• Keeps informed of new products and other technical developments.• Coordinates service activities with dispatch, field personnel, management, sales personnel and customers.

Leland, Nc

• Efficiently managed all Technology assets on campus-Servers, PC's Chrome Books, Ipads, Voip Phones, Copiers, Network, Switches, and WAPs.• Responsible for the provision of end user support to all staff and students.• Manage all server operations and data entries.• Championed the installation of new devices.• Troubleshooting and repairing all systems.• Spearheaded the implantation and deployment of new assets.• Support of Microsoft Office Suites.

Wilmington, North Carolina Area

• Used innovative customer engagement and creative sales techniques to increase sales of Google Chrome's products at Best Buy.• Used passion for customer service and knowledge of technology to build quality relationships with consumers at Best Buy.• Enjoyed answering questions about the each product's features and explaining the benefits of the features.• Engaged and excited customers by showing and demonstrating to them how the products can enrich their lives.• Successfully delivered product demonstrations that were relevant and memorable, and which increase sales and brand advocacy.• Built an excellent relationship with Best Buy's RSAs and Store Management as a trusted ally and brand representative of Google Chrome.• Shared observations, concerns, and potential solutions: what works well, what could work better (inventory, sell-in, pricing deviations, sales techniques).• Received Market Star's coveted Brand Ambassador Award

Wilmington, North Carolina Area

• Spearheaded the Re-imaging and deployment of new computers.• Repaired and deployed new and old printers.• Assisted with the help-desk.• Played an integral role in troubleshooting computer issues and making repairs.• Conducted inventory counts on equipment.

Wilmington, North Carolina Area

• Provided adequate help desk support for customers with DIRECTV service.• Responsible for ordering new service; installation, new equipment, the return of used and defective equipment.• Efficiently coordinated the dispatching of technicians.• Initiated problem tracking and solutions.• Accurate maintenance of records.• Handled and resolved complaints with the focus of satisfying customers.

Wilmington, North Carolina Area

• Efficient management of staffs.• Safe control: Efficiently managed all safe activity for opening and closing of day operations. End of day money counts of cash registers and safe.• Hit targets and implemented strategies which improved sales.• Hitting sales targets.• Handled and resolved complaints with the focus of satisfying customers.• Effective coordination of recruitment and training of new staff.

Hampstead, Nc

• Provided technical and troubleshooting analysis for the end user community.• Logged and tracked all IT equipment issues in the tracking system.• Carefully resolved end-user problems either remotely or through visits to the desktop.• Appropriate escalation of business system, server, or network issues to other members of the IT team.

Bachelor Of Emergency Management

Cisco Networking Certificate, Information Technology, 3.3

Associate'S Degree, Information Technology

Principle of Financial Accounting, Intro to Program & Logic, Info Sys Business Concepts, Hardware/Software Support, Operating Systems.

Associate'S Degree, General Education, 3.3

Diploma, General Studies

Activities and Societies: Heath Occupation Students of America: Competed all 4 years in heath occupation competition, even making it.