Manage outside service team of roughly 10 employees while still completing the day to day tasks of an outside service employee. Assisting members with tasks they may have, maintaining and growing professional relationships with members to inhance the sense of a family like atmosphere at the country club. Create all schedules and complete all the hiring for the outside service team.

Oversee banquet staff and insure events such as business meetings all the way to 150+ guests for a wedding are run smoothly. Oversee the restaurant at the club and the day to day activity that comes with that. Insure the pool snack bar and the golf course snack cart are running smoothly.

Directed bellman and associated staff to insure guests a warm welcome, gracious hospitality and prompt valet service to Guests and Members. Completed hotel rounds on foot, bicycle, propane vehicle, and company vehicle to complete various assignments and monitor guest areas, providing assistance where needed. Aided and supported concierge services with external meal, event, and winery reservations throughout the Napa Valley and local environs. Interacted with staff, local businesses, and guests on a regular basis to support and assisted the catering department with organizational planning and facilities reservations for weddings and other special events as needed.

Provided outstanding service to enhance the customer experience as a server for formal meals, high end quality wedding celebrations, special celebrity and winery events throughout the Napa Valley. Comprehensive knowledge of food and beverage presentation standards and proper etiquette.

Performed and assisted guests with the express check in and out process. Served guests and assisted the concierge services with planning guest activities and area reservations to include: restaurants, tours, hot air ballon rides, sky diving, local train, bus, and air transportation. Responsible to assist and move guest luggage and vehicle as needed. Chauffeured guests as requested to local restaurants, hangouts, venues, and transportation hubs.