Matthew Chaffin Email & Phone Number

Jarrell, Tx, Us

Managed various projects within the company, delegating responsibilities to team members.Moderated community channels to engage with customers and reported feedback to developers.Facilitated partnerships with other brands, companies, and artists to onboard them to the platform in collaboration with the business development team.Oversaw all social media marketing initiatives to increase website traffic.Assisted developers with implementation requests and bug reports.Participated in closed feedback loops from the community to ensure customer-centric changes are made.

Develop and Execute Marketing Strategies: Devise and execute innovative marketing strategies to promote our gaming studio and partner games, leveraging social media, YouTube, and other digital marketing channels.Social Media Management: Lead the social media team to create engaging and relevant content across various platforms, fostering a strong community presence and increasing brand awareness.YouTube Strategy: Develop and implement a YouTube marketing strategy, including channel optimization, content creation, collaboration with influencers, and audience engagement, to enhance our studio's visibility and subscriber base.Partnership Marketing: Collaborate with partners, influencers, and content creators to amplify our gaming studio's reach and engage new audiences, building mutually beneficial relationships within the gaming industry.Data-Driven Decision Making: Utilize analytics and data insights to measure the effectiveness of marketing campaigns, identify trends, and optimize strategies for maximum impact and audience growth.Brand Development: Work closely with the creative team to maintain and enhance the studio's brand identity, ensuring consistency and relevance in all marketing materials and campaigns.Community Engagement: Foster a strong and active gaming community by organizing events, tournaments, and interactive experiences that engage players and enhance their connection with our games and brand.

Austin, Texas Area

Manage a team of 16 (or more) technical professionals, ensuring efficient workflow, timely project delivery, and excellent customer service.Contribute data that helps identify profit and loss management strategies, optimizing revenue streams and controlling costs to maximize profitability.Handle disciplinary actions in a fair and consistent manner, promoting a positive and respectful work environment.Provide coaching and mentorship to team members, fostering skill development and career growth opportunities.Conduct regular one-on-one meetings to provide feedback, address concerns, and support professional development goals.Collaborate with cross-functional teams to identify root causes of technical issues and develop effective solutions, leading to enhanced operational efficiency.Utilize data-driven decision-making techniques to analyze performance metrics, identify trends, and implement process improvements.Assist the hiring process for new talent, including job postings, interviews, and onboarding procedures, ensuring a seamless integration into the team.Develop and implement training programs to enhance technical skills, customer service, and communication abilities within the team.Act as a liaison between technical teams and other departments, facilitating clear communication and promoting a collaborative work environment.

Austin, Texas

Assisted clients with exceptional technical support: Provided timely and comprehensive technical assistance to clients, guiding them through our platform with expertise and patience. Ensured clients had a smooth experience by addressing their concerns and resolving issues promptly.Engaged clients with in-depth service explanations: Delivered detailed explanations of our services and clarified charges associated with specific features on their account. Educated clients, enabling them to make informed decisions and maximize the value from their subscriptions.Mentored colleagues for skill enhancement: Acted as a mentor, sharing best practices for troubleshooting and refining their skillsets. Contributed to the team's professional development, fostering a collaborative and knowledge-sharing work environment.De-escalated calls and built strong rapport: Proactively de-escalated client calls by addressing concerns early on and building rapport. Cultivated positive client relationships, ensuring their satisfaction and enhancing the overall customer experience.Exceeded performance metrics consistently: Demonstrated exceptional performance by consistently exceeding metric goals. In July 2017, achieved a milestone with 0 detractor surveys, showcasing a commitment to excellence and customer satisfaction.

Round Rock, Tx

-Provided excellent customer service by ensuring that guests’ needs are met through attentive service-Collaborated with co-workers by assisting with prepping food, re-stocking materials, and cleaning stations to promote efficient and sanitary operations-Handled various amounts of money throughout shift while meeting sales quota; regularly ranked number one in sales by encouraging guests to try higher priced items

Round Rock, Tx

-Organized team’s responsibilities and delegated tasks to accommodate guests and movie theater capacity to ensure that food was delivered promptly and that guests were able to cash out in a timely manner-Attended team meetings to discuss sales, goals, and future projections for upcoming months

San Angelo, Tx

-Developed superb multitasking skills by managing roles of host, server, and bartender simultaneously-Resolved issues by adapting to fast-paced environment and communicating with staff to provide great service to customers

San Angelo, Tx

-Promoted restaurant values by motivating co-workers through positive re-enforcement and helping out in the kitchen, as well as other servers on the floor, in addition to own responsibilities-Interfaced with guests in the dining area, drive through window, and over the phone for to-go orders, improving communication skills and ability to multi-task-Prepared and stocked items for next shift to ensure smooth transition and operations throughout business day

San Angelo, Tx

-Oversaw food prior to delivering items to guests to verify that all plates were complete and had proper presentation-Ensured that food met FDA standards by measuring temperature and confirming that guests’ preferences were met-Represented company’s mission of great customer service by providing great service while following company policies and procedures

San Angelo, Tx

-Monitored phone line to arrange delivery orders, communicating with guests as well as drivers-Planned route ahead of time to expedite deliveries to different areas while on the same run

Bachelor'S Degree, Nursing, 3.0

-Pursued Bachelor of Science in Nursing

High School

Activities and Societies: Football, Cross Country, Track