Matthew Charles Email & Phone Number

Riverview, FL, US

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

National recruiter helping healthcare professionals find their next opportunity. Opportunities available for nursing, imaging, therapists and allied positions:✔ Medical/Surgical - RNs✔ Telemetry - RNs✔ Critical Care - RNs✔ Emergency Department - RNs✔ Operating Room - RNs✔ Imaging: Xray, Ultrasound, Echo, MRI, CT✔ Allied: CST, Surg Techs, SPTs✔ BCBA's.

Tampa, Florida

• Advocacy for, and primary ownership of, the customer to ensure the Company is serving the interests of the client, thereby ensuring client satisfaction and promoting client retention. Schedule regular conference calls.
• Provide technical/functional support to existing customers, including troubleshooting and delivering high-quality resolution for advanced product features and benefits, future direction of product and overall Asure.
• Consultation on system functionality.
• Diagnosis of client/system issues/requests submitted to the Company.
• Coordinate resources to complete projects, data mapping, testing, analytical and design skill
• Ensure time commitments are met by all internal staff who service the client.

Charleston, South Carolina Area

• Managed Open Enrollment projects via Salesforce for several high-profile clients and a book of business of 10+ accounts.
• Managed customer expectations with a focus on Software as a Service.
• Built, nurtured, and maintained relationships as primary point of contact for HR and Carrier Administrators.
• Provided navigational assistance and training on the Benefitfocus platform to HR and Carrier Administrators.
• Introduced and provided knowledge on new Benefitfocus products to HR Administrators.
• Worked with Business Analysts, Project, and Delivery Managers to obtain Client business requirements and deliverables.

Charleston, South Carolina Area

• Learned best practices for managing multiple customer accounts from senior Account Managers.
• Assisted HR and Carrier Administrators with navigational and product support of the Benefitfocus platform.
• Proactively provided assistance to senior Account Managers when escalations or other urgent issues arose.
• Served as out of office contact for Account Managers to ensure no lapse in service.

Charleston, South Carolina Area

• Recognized with the President’s Award for providing exemplary customer service.
• Provided anticipatory service in a high-volume contact center environment.
• Proactively took on extra work during the rigorous Open Enrollment seasons.
• Performed manual updates and approvals to ensure client satisfaction and continuity of services.

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Bachelor Of Arts (B.A.), Communications

Activities and Societies: Rugby

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Rugby