Matthew Chmiel Email & Phone Number

Reno, Nv, Us

United States

Las Vegas, Nevada, United States

• Led and inspired high-caliber teams across multiple DashMart warehouses, achieving improvement in key performance metrics and setting industry-leading operational standards.• Oversaw daily warehouse operations with a focus on efficiency and safety, consistently surpassing benchmarks and significantly contributing to DashMart’s overall success.• Cultivated an inclusive and purpose-driven work environment, resulting in multiple team member promotions and significant improvements in team morale and performance.• Collaborated with central operations and training divisions to equip teams with advanced tools and resources, maintaining a competitive edge in a dynamic market.• Utilized data-driven strategies to identify inefficiencies, design, and execute process improvement projects, enhancing warehouse operations, quality metrics, and employee experience.

Las Vegas, Nevada, United States

• Revolutionized training for corporate and authorized retailers in Las Vegas, significantly enhancing their management of Sprint biller scenarios. This transformation resulted in markedly improved customer service and a notable increase in revenue.• Performed comprehensive analysis of loyalty and migration reports, delivering crucial insights to District and Territory Managers. My foresight in identifying lucrative opportunities fueled the success of T-Mobile's migration campaigns.• Enhanced the performance of over 26 teams with energetic coaching and precise feedback, propelling them to exceed objectives and deliver superior service to Sprint customers.• Nurtured a culture of excellence, sharing performance updates with enthusiasm and clarity. This approach unified teams around a common goal of success, fostering a high-achievement environment.• Resolved customer escalations adeptly, gaining widespread recognition for delivering exceptional service across various platforms, including in-person interactions, Slack, and WebEx, upholding high service standards.

Las Vegas, Nevada, United States

• Masterminded comprehensive store operations, including meticulous inventory management and timely merchandising updates, leading to elevated customer service standards and a significant boost in sales.• Strategically built and led a high-caliber team by recruiting exceptional talent and fostering continuous development through targeted coaching sessions, driving the team to consistently exceed sales targets and achieve career milestones.• Consistently shattered individual, team, and district sales benchmarks, establishing new performance records and significantly contributing to the company's accelerated growth.• Focused on creating an engaging and dynamic work environment, enhancing team morale and productivity, and promoting a culture of excellence and achievement within the organization.• Demonstrated exceptional adaptability and foresight by playing a pivotal role in the Sprint-T-Mobile merger as a Retail Integration Leader, facilitating a seamless transition through effective virtual assistance and leadership.

Las Vegas, Nevada, United States

• Surpassed performance metrics, leading peers to achieve their highest potential, reflecting unparalleled success in team leadership and operational excellence.• Expertly analyzed and acted on customer feedback, significantly refining in-store experiences to meet immediate and long-term goals, thereby boosting customer satisfaction.• Provided exceptional technical support to both team members and customers, ensuring seamless operations and service excellence through effective problem-solving.• Mentored colleagues in their professional development, cultivating a culture of excellence and consistently developing high-performing team members.• Upheld and embodied brand standards with dedication, actively engaging in new initiatives with zeal. Recognized as a top performer in Career Experiences programs, including the prestigious Holiday Leader on the Floor (2014) and the Apple Watch Preview Experience (2015), demonstrating innovation and leadership.

Las Vegas, Nevada, United States

• Optimized employee scheduling to ensure comprehensive coverage and smooth operations, fostering a cohesive and inclusive work environment.• Led high-profile projects, including launching new store fronts and orchestrating corporate trainings and academic events, achieving impeccable execution and finesse.• Transformed talent acquisition by assisting management in application reviews and conducting interviews, attracting top-tier candidates.• Developed and implemented comprehensive training materials, including presentations and workshops, reigniting employee drive and commitment, resulting in notable improvements in performance metrics.• Excelled as a media consultant and spokesperson during press events, enhancing brand visibility and garnering positive media attention, creating significant impact in the industry.

Las Vegas, Nevada, United States

• Surpassed performance benchmarks, establishing a key role in the business's success and driving substantial growth.• Captivated clients with detailed demonstrations of Apple products, spurring impressive sales and securing high customer satisfaction ratings.• Cultivated excellence in the team through targeted, actionable feedback, enhancing both individual skills and collective accomplishments.• Mastered industry trends, immersively updating on company developments and product launches, elevating customer interactions to new heights.• Engaged proactively in significant company initiatives and product rollouts, showcasing a dedication to ongoing learning and leadership, resulting in marked improvements in team expertise and customer engagement.

Bachelor'S Degree, Film/Cinema/Video Studies; English Language And Literature, General

High School