• Led execution of project-based initiatives to support organizational strategic objectives aimed at influencing critical KPIs. • Drove field operations efficiencies with insights gained from trialing new MVPs based on weekly dispatch review data. • Collaborated with external vendors to onboard network diagnostic tools. • Served as liaison between business and IT resources to drive development to on-time completion.• Identified & resolved a critical gap in disconnect process, implemented a robotic automation solution that cleaned up ~20K records in the inventory system, enabling service capacity for new customers, earned an organization-wide "Star Performer" award.• Led project management efforts within the PMO, collaborating directly with senior leadership to drive key initiatives, streamline processes, and support strategic goals, highlighting a strong leadership role beyond traditional project management duties.

• Spearheaded new systems, working with cross-functional teams to drill down to root causes of systemic business challenges. • Drove cost efficiencies and customer experience improvements across different business units within company.• Provided insights to executive-level business leadership using data-founded, agile techniques. • Led sponsored projects within the company's internal innovation program, developing company-wide collaboration tools andreimagined customer preregistration and bulk installation processes for marketing and field operations. (~20% more leads)• Facilitated company-wide field technician surveys and created comprehensive presentations for senior leadership, providing insights into workforce sentiments. Conducted a live RACI conference to identify linkages, overlaps, dependencies, and redundancies within the marketing organization.• Acted as the point person for root cause analysis on customer executive escalations, identifying contributing factors and providing recommendations. Designed relevant enhancements to address these issues, contributing to transformational change initiatives directly reporting to the CEO.• Improved order qualification process by identifying that 37% of cancelled orders were initially unqualified, presenting findings to leadership, which led to enhancements in address qualification tools and processes, resulting in significant customer experience and cost efficiency improvements.

• Project manages the implementation of multi-location circuit based customer orders.• Coordinate installations, disconnects and changes for special access circuits including DS1, DS3 and other complex high speed voice and data services.• Interface with interexchange carriers, connecting companies, and overall PC’s to clarify and validate orders.• Place orders with other vendors for OFF NET requirements. Track orders, FOC, and DLRs with the vendors to ensure dates are met and circuits are turned up in a timely manner. • Manage multiple active customer orders simultaneously.• Serve as the single point of contact between the internal WINDSTREAMS’ groups, and vendors during the implementation of OFF NET orders.• Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth process. This includes, but is not limited to the following: identification and understanding of the project scope, customer expectations, constraints and requirements; creation and communication of a realistic project plan; management and execution of the project plan tasks and timelines; identification of project team members and roles; development and management of project issues log; completion of assigned tasks within the schedule and budget guidelines; and data collection and analysis in support of key indicators and project status.• Escalate as needed to ensure project orders are moving according to project schedule.• Conduct post project reviews to identify areas of improvement.• Research vendor business rules, analyze and resolve ordering issues.• Escalate to carriers, as needed, to provide resolution on orders rejected, clarified or in Jeopardy to manage expedite requests.• Point of escalation for internal teams and management.

Primary job responsibilities include: Auditing of clean order requirements for assorted product types in an effort to initiate customer orders across multiple heritage platforms. Managing and prioritizing numerous work queues across varying applications. Ensuring everything from billing to detailed scope and configuration details are submitted accurately. Adapting to constant change. Task dependency manipulation and assignment. Troubleshooting and learning in unfamiliar scenarios with little or no precedence to use as a guide. Assisting in the resolution of varying complications concerning customer orders prior to turn up, sometimes even on the cut. Providing pro-active feedback to Service Delivery Management concerning process and procedure improvement. Often swiveling between different work-lanes and opportunity types dependent on order interval demand. Displaying a positive and motivated attitude while communicating and researching inter-departmentally. Specific role on team is working complex and time sensitive orders including inter-provider, cross network, data center/co-location orders and government contracts. +**Selected to 2016 Employee Engagement Committee where service includes role as Process Improvement Team Leader

At Olives' my typical day begins with food preparation to prepare the kitchen for its daily demand. Once it is time for lunch or dinner service, it is my responsibility to cook all orders in a timely and precise manner with attention to detail and quality given to every order. Timing and Speed are of the utmost importance as multitasking becomes center focus during the restaurants critical "rush" periods. Other responsibilities include maintaining high health and cleanliness standards. Inventory control and kitchen staff shift scheduling.

My job at Great Harvest was to essentially transform raw materials into finished goods. In this case, the major raw material utilized was flour and the major finished good produced was bread. The initial stage in the process was mixing ingredients to make dough. Following the preceding process, bread would presumably rise and would need tho be kneaded into loaves on a giant bakers block. Finally, the dough would rise to a certain level where it would be time to get the loaves into the ovens for the final stage of production, baking. Other duties included making cakes, pies, muffins, and cookies. Inventory organization was also a responsibility.

My responsibilities at Zebb's focused primarily on team building while working with others to achieve a common goal. The goal during meal-time at this restaurant as well as most others is to pay attention to detail and move with speed to coordinate finishing times of all food orders without sacrificing quality. Extensive cleaning projects were a daily duty. I was promoted off the line into the butcher room to work with prepping the restaurants most expensive food items.