Matthew Ciesko Email & Phone Number

Texas A&M University

• Successfully managed the textbook department at Texas A&M University, overseeing contract implementation processes related to the university’s textbook requirements including textbook inventory, ordering, and distribution processes• Collaborated with faculty, academic departments, and university administration to ensure accurate and timely textbook adoptions, resulting in university compliance with the Higher Education Opportunity Act (HEOA) Textbook Provision and improved availability and affordability of textbooks for students• Implemented campus-wide training for a new textbook adoption portal which streamlined the textbook adoption process, resulting in increased efficiency, accuracy, and timeliness of textbook adoptions• Cultivated strong partnerships with publisher representatives, establishing joint on-campus visits and meetings to facilitate open communication and form a true partnership between faculty, publishers, and the bookstore• Achieved a 40% increase in textbook adoptions by the due date through strategic initiatives such as providing ongoing training and support to faculty and staff users of the textbook adoption portal and implementing effective email campaigns and targeted communication to encourage faculty involvement• Supervised a team of 10+ textbook associates, providing training and guidance to ensure excellent customer service and efficient operations• Monitored industry trends, new editions, and digital textbook options, providing recommendations to faculty and students to ensure the availability of the most relevant and cost-effective course materials• Generated and analyzed comprehensive reports on textbook adoption patterns, sales trends, and student feedback for university administrators’ decision-making• Recipient of Inspire Award in Customer Service after first full month of employment

Conroe, Texas, United States

• Restructured and oversaw a 21-member Board of Directors for a 501(c)(3) organization averaging 70 members• Strategically guided the organization through the Covid-19 pandemic, implementing safety protocols and innovative measures, becoming the first artistic organizationin the community to safely resume operations after the pandemic just in time to celebrate our 50th anniversary• Skillfully authored and managed contracts of employment for two Artistic Directors, fostering a culture of artistic excellence and adaptability during challengingtimes, while maintaining the choral society’s reputation as a cultural cornerstone in the community• Created the annual budget and managed grant submissions and disbursements, adeptly reallocating resources to accommodate unforeseen circumstances during thepandemic while sustaining financial stability and ensuring compliance with funding guidelines• Played a key role in securing funding by assisting in the preparation of grant applications & conducting research for new grant opportunities resulting in a 68% boostin grant revenue to support the choral society’s activities and initiatives• Successfully presented grant proposals to the city council, which effectively articulated the choral society’s mission, programs, and community impact to securefunding for artistic endeavors and operational needs• Managed the submission of grant disbursement forms and conducted reviews of expenditures and supporting documentation, ensuring meticulous adherence to grantguidelines and requirements• Proactively communicated with grant funders to address any inquiries or clarifications regarding submitted disbursement forms and receipts, maintaining positiverelationships and facilitating prompt payment processing• Represented the choral society at community events, public forums, and fundraising activities, effectively advocating for the organization’s mission and objectives

Beaufort, South Carolina

• Provided sales, engraving, appraisal, and repair support for a medium sized jewelry store• Provided marketing support for the company website and social media• Head Engraver responsible for all engraving orders and training new engravers• Self-taught maintenance of the engraving equipment yielding a 100% availability of the order machine• Received multiple bonuses for high dollar sales equivalent to 34% of my annual base salary

Beaufort, South Carolina

• Managed the look of the store while providing assistance to customers by using my knowledge of the products produced and sold by the company• Promoted from being a server two months after employment• Responsible for handling customer transactions, closing drawer, and making deposits at bank• Worked at all three locations of the company• Created a flow through the establishment highlighting the products with the greatest return

Montgomery, Texas

• Worked to maintain the fleet of 72 golf carts owned by the club• Managed the driving range• Provided background service in a discreet manner to ensure operations ran seamlessly