Matthew Isaac Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Oversee the strategic planning, development, and implementation of IT support services locations GloballyLeadership and Team Management:o Lead and manage a global team of IT support professionals, including hiring, training, and performance management.o Foster a positive and collaborative team culture that encourages innovation and continuous improvement.o Develop and implement team goals, objectives, and KPIs aligned with organizational objectives.Strategic Planning and Execution:o Develop and execute a global IT support strategy aligned with the company's overall IT and business objectives.o Identify opportunities to improve IT support processes, tools, and technologies to enhance efficiency and effectiveness.o Collaborate with other IT leaders to ensure seamless integration of support services with other IT functions.Service Delivery and Quality Assurance:o Ensure timely and effective resolution of IT support issues through incident management, problem management, and escalation procedures.o Monitor and analyze key support metrics and KPIs to assess performance, identify trends, and drive continuous improvement.o Implement quality assurance processes and standards to maintain high levels of customer satisfaction.4. Vendor and Stakeholder Management:o Manage relationships with external IT vendors and service providers to ensure SLAs are met and services are delivered as per agreements.o Collaborate with internal stakeholders, including business units and executive leadership, to understand their IT support needs and priorities.o Communicate IT support initiatives, achievements, and challenges to stakeholders in a clear and concise manner.Security and Compliance:o Collaborate with the cybersecurity team to ensure IT support processes and tools comply with security policies, standards, and regulations.o Implement security best practices in IT support operations, including user access management, data protection, and incident response.

New York, Ny, Us

Reporting to Global CIO, lead efforts to identify areas for improvement in the technology landscape, propose solutions and implement projects to complete them. Be responsible for site technologies, including IT support for existing sites and integration of new sites as required. Interface with other IT Managers to contribute to standardizing and improving our overall global technology platform. Provide advanced hardware, software, network, and application problem resolution.● Responsible for IT Management of all site technology, (computers, servers, data & voice) support of 27 Power Plants and 7 Corporate Office locations Across The United States, Caribbean, Mexico, Colombia, Peru & Brazil including management of onsite IT support personnel● Responsible for Managing the Global Head of Service Desk & Global IT Project Manager ● Led IT M&A workstream for successful integration of 12 companies across the US and Caribbean, including the transitioning of employee accounts, data, networks, business servers, Telcom and applications● Led IT Team for global data migration from legacy SharePoint, OneDrive and On-Prem File Servers across multiple countries and geographic to an Enterprise Cloud Storage solution for 1200+ users across 20 countries in 4 regions● Led implementation of new company intranet solution for 1200+ Users ● Led global Zoom Room deployment of 100+ VC kits, end to end managing vendor selection, project scoping, procurement, and installation & shipping logistics during a global pandemic.● Manage & Support M&A process from IT Perspective, Including IT Due Diligence, Pre / Post closing assessments, IT Transition planning and Integration support in my region● Prepare & present IT business cases, proposals and reports for review and approvals from senior corporate management● Support numerous IT R&D, Proof of Concept, and implementation initiatives such as HRIS, ERP, IT security and networking platforms● Manage Technical billing, contracts & IT Vendors

New York, Ny, Us

Lead efforts in my region to Identify areas for improvement in technology landscape, propose solutions and implement projects to complete them. Be responsible for sites technologies, including IT support for existing sites and integration of new sites as required. Interface with other IT Managers to contribute to standardizing and improving our overall global technology platform. Provide advanced hardware, software, network, and applications problem resolution.

Port Washington, Ny, Us

Lead efforts for technology implementation/evaluations where it involves identifying, evaluating and scoring products against the desired features, business requirements, and ease of use. Configuring, maintaining, and troubleshooting Desktop solutions. Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.• Manage projects and tasks such as upgrades, migrations, maintenance R&D, and proof of concepts for new technology with minimal supervision.• Assist in the evaluation of business problems, evaluate and recommend vendor packages, and implement required software.• Take ownership and responsibility of all onsite technology such as system management, Imaging, and Endpoint Security.• Improve on existing IT process in order to enhance end user experience. • Provide last tier support for both on site and remote office locations as needed.• Provide immediate support while juggling multiple projects and tasks.• Prioritize tasks and be extremely efficient.

Us

• Evaluate, Develop an Implementation of cost effective IT solutions• Work Closely with management to prioritize business goals and information needs• Implementation, support and Inventory control of various applications, Business Continuity Plans and office Documentation • Manage technical billing, contracts, and vendors• Inventory and Asset management• Facilitate procurement process• Responsible for resolving Level 1-3 service request via ServiceNow ticketing software • Moves, Adds and Changes on user and email accounts via Active Directory and Exchange Server• Support Virtual environment / VMware VDI provisioning, deploying, moves, adds, changes and troubleshooting • Daily monitoring of physical and virtual network environment• Process and monitor scheduled database Backup and restore jobs• Application support and updates• Mobile support including ordering, email activation, and troubleshooting of Android and iOS

• Provide a comprehensive Executive Technology Support to the President and the Chief of Staff and Executive Vice President.• Assist the Director in overseeing scheduling, training, and job performance of IT Assistants and work-study students at the computer labs, call center, help desk, and public computing spaces. • Assist with entering and dispatching service requests in the college’s service desk software (UserVoice). Follow-up to ensure satisfactory resolution of requests. • Assist with deployment, troubleshooting, and maintenance of computers and related hardware/software, as well as audiovisual systems and equipment. Create, deploy, update, and troubleshoot computer images for computer labs, faculty/staff desktops and laptops. Maintain, analyze, deploy, install, and troubleshoot audiovisual and computer systems, hardware and computer peripherals, including but not limited to computer labs, VMware VDI, networking equipment, printers, mobile devices (Blackberry, iPhone, iPad, Android, etc.), projectors, a/v switchers, and cable connections.• Assist with resolving account and other issues related to software systems including Banner, Portal, Email, Active Directory, and Learning Management System (Blackboard).• Assist with maintaining hardware and software inventories.• Assist with scheduling computer labs.• Set-up and operate audiovisual and computer equipment for lectures and college events.• Assist in maintaining the discipline and protocols of using SUNY/OW computer labs.• Document failures of desktop, audiovisual, and peripheral equipment and resolutions. • Performs other related duties as specified by the director/supervisor.

IT SpecialistBreak-Fix / Lead Technician • Handled support requests via UserVoice (help desk software) and resolved or escalated tickets where appropriate.• Brake / Fix Computers and related hardware. Troubleshoot and repair network accounts, smart (technology) rooms in the field / help center.Help Desk Operations• Log support request via help desk software • Provide telephone/walk-up support for technical issues.• Staff the IT Help desk and supervise student workers.Audio Visual Technician• Handled requests via Que Centre (event scheduler module) to setup, breakdown and staff events• Provide audio and visual support to individual and groups of faculty or students using equipment that includes sound (speakers, microphones), stage lighting, and video (projectors, televisions) Campus Wide. Troubleshoot and repair audiovisual equipment (DVD Players, Amplifiers, projectors, lecterns) in classrooms and conference rooms. Replace projector lamps

Lighting Designer - Work with crew to design, install and maintain DMX lighting systems including knowledge of HOG, GrandMA, Electronic Theatre Controls Etc., and other lighting console equipmentStage Manager• Coordinating the work of the stage crew, sound engineer, and lighting engineer• Ensuring the safety of people onstage Crew Member• Install, repair, and operate audio visual (sound, projection, and lighting) equipmentLighting Engineer / Designer, Production assistant

Us

Information Technology Assistant• Troubleshoot and Repair office computers• Assist Real-estate agents and brokers with software• Secure and destroy sensitive data from computer hard drives, flash drives and PDA’s• Website administration, assist in testing and updating the companies beta and functional website, data entry, and basic work with MySQLAs well as;Assistant work, Internet database management, Data entry, Basic IT work

Woodside, Ny, Us

-Maintaining technology equipment (laptops, routers, digital cameras)-Oversee and assist instructors and students using technology equipment.-Asset Management-Procurement-Enforce policy for acceptable technology use