Responsible for the design of the technical solution provided by Vodafone to one of the major Utility Companies in the UK, delivering connectivity and network infrastructure to 15,000 users in over 70 locations across the country.

Providing resilient, scalable and manageable networking solutions to the Utilities sector

Technical Architect responsible for designing and implementing Ctalk ICE call centre solutions, both in a hosted and customer premises environment. Designed and implemented the core MPLS and voice infrastructure , including sourcing and configuring of appropriate networking equipment and Session Border Controllers, project management of voice and data carrier interconnects and managing the vendor relationships.

Drawing on over 30 years’ experience in providing solution support and management in the telecommunications and information systems industries I am able to offer consultancy and technical assistance across many disciplines.Specialising in VoIP deployment in trouble-shooting, I have also had many years’ experience in deploying integrated Information Systems and solutions into small businesses, larger enterprises and public service organisations. I can offer assistance in the following areas: -• VoIP (SIP) Telephony deployment and integration troubleshooting at enterprise and service provider level.• Microsoft Solution deployment and support, including Small Business Server and Lync/OCS• LAN and WAN network design and implementation• Linux deployment and support.

• Responsible for ensuring services are delivered to AlwaysON's customers reliably and to their requirements• Heading a mutli-disciplined team of networking and IT professionals providing innovative and flexible solutions• Research and Development of new products and services, including coordinating the efforts of other members of the department to provide same, liaising with existing suppliers and selecting equipment from new suppliers.

• Overall responsibility for delivery of voice services to AlwaysON customers. This involves design and implementation of systems providing the service, ensuring continuous availability to end users, and improvement of service through enhancements and upgrades.• Research and Development of new voice products and services, including coordinating the efforts of other members of the Voice department to provide same, liaising with existing suppliers and selecting equipment from new suppliers.• Third line technical assistance for all voice related support issues.• Technical Pre-Sales support to assist in designing solutions with our sales team and partner companies.

• Research and Development of new voice products and services• Also involved with consultancy on solutions involving Novell, Microsoft and Solaris Operating System platforms; wide area networking and firewall technology; RSA authentication, emailing, network management and internet solutions.

Reporting to Technical Support Manager, responsible for:• Installation and support of Computer Networks.• Providing a consultancy service for customer’s who require networking advice and support• Providing Technical Support for networking problems and queries for customers with support contract in the UK.

Reporting to Front Lines Services Manager.• Responsible for logging, diagnosing and rectifying faults on equipment covered by contract with ND Serviceteam Limited and, if possible, fixing faults over the telephone or by modem link. • Providing first-line technical support for field engineers and customers.• Scheduling planned work and day-to-day running of field engineers in a geographical are of the country; namely the Home Counties and South East excluding London postal districts.• Member of Product Support Group for ICL DRS6000 product, producing a support strategy.• Liaising with customers over contractual, support, and logistical issues.