- Utilized sales skills to upsell products as well as push slow inventory- Utilized customer service skills to provide quality and unique service to all customers while building relationships with clients- Assisted the bar manager with operational tasks and facilitating day-to-day operations- Provided new owners with help learning the wines and point of sale system

- Ensured that all resident meal orders were taken and served to residents- Assisted social coordinator with event planning and set up as needed- Answered all phone calls during shift hours and directed inquiries to the proper channels- Provided all residents with exemplary customer service to ensure that their needs were met

- Led prospective tenants on tours of the property and utilized sales skills to secure lease agreements- Utilized customer service skills and training to assist potential clients over the phone and email- Applied data entry skills across Microsoft Office to assist with record keeping- Protected the sensitive personal information of prospective tenants, residents and guarantors

- Developed sustained growth of a variety of Youth and Family programs- Seamlessly integrated with multiple departments to ensure the best results possible- Managed a diverse group of 15-20 staff members and ensured that all department policies were being enforced- Ensured that all program activities and spaces remained in compliance with state policy

- Facilitated activities for groups of children age 5-14- Ensured that all licensing policies and procedures were being followed- Completed licensing paperwork and turned in to my supervisors weekly- Maintained a safe, healthy environment for all children and staff- Served as the main point of contact between staff, families, and corporate

- Led group activities and carried out the activity and curriculum plan set by the site director- Managed groups of middle school students- Provided transportation for students on the YMCA bus at the end of program each day

- Assisted prospective tenants that have shown interest in various rental properties with our organization- Oversaw the setup of all showings for our properties and led all tours- Specialized in customer service while answering phones and responding to emails- Used critical thinking to help solve day-to-day problems within the office

- Utilized customer service skills and training to assist potential clients over the phone and email- Specialized in data entry while engaging with clients- Exceeded quality assurance guidelines for phone and email services- Familiarized myself with Fair Housing guidelines to ensure professional communication

- Assisted prospective tenants that have shown interest in various rental properties with our organization- Oversaw the setup of all showings for our properties and led all tours- Specialized in customer service while answering phones and responding to emails- Used critical thinking to help solve day-to-day problems within the office