Matthew Coelho Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca

Customer Care, Payments and Risk

• Managed a crowd of over 200 workers which annotate machine learning (ML) classification models.• Scaled crowd production by over 3X (1.2M records/month) in support of Walmart Marketplace launch and maintained high quality workforce by executing data audits with Python scripting and advanced Excel functions.• Crowdsourced classification resolution of over 4.6M products and executed impact analysis showing 314% lift in search impressions and 139% lift in revenue ($80M over 4 months).• Developed and maintained Tableau dashboards for classification precision and coverage on 50M+ item assortment which engineering leaders and business partners used to track assortment health.

Project Genome:Building the world’s most comprehensive product information repository and providing services for its access and use.• Led integration of Content Providers (CP) to our Universal Catalog product data repository.• Ensured high quality integration by implementing audits on item and content module counts.

San Francisco Bay Area

From ideation, design and development to launching on the App Store in April of 2016.Diogo uses your location to give you access to view and vote on photos posted nearby. Swipe to vote and expand your access!• Coded all front end (iOS/Swift), back end (Parse Server) and company website (WordPress).• Created all design elements including user experience, user interface and graphic design (Sketch 3).

• Provided production support for Walmart.com USA • Triaged, prioritized, and resolved complex back-end and customer facing issues with diversified engineering teams• Supported a variety of multimillion dollar business groups including Merchandising and Order Management team• Closed and deflected over 50% of incidents in my queue without using engineering resources• Facilitated PdM recognition of potential enhancements through gathering and documenting business requirements• Products and systems supported including enterprise software (Item Setup, Merchant Tool Suite), Site (Search, Cart, Checkout, Item Page), Web Services, Supply Chain, and Order Management System.

• Supported a variety of multimillion dollar business groups including Merchandising, Marketplace, and Pharmacy• Worked within Product Management team to maintain products after software releases

• Managed the setup process for over 4,000 items per month• Collaborated cross functionally with internal business partners and managed vendor and 3rd party content provider relationships• Created process improvements which increased speed to market by over 10% while assortment size doubled

• Managed setup process for over 2000 items per month• Performed QA on categorization, governance, and attribution of item catalog