Matthew C. Email & Phone Number

Solve client business problems in large and complex service engagements by employing appropriate methods and skills. Articulate solutions and establish strong, trusted relationships with clients. Identify new business opportunities, participate in creative development and sale of solutions, and assist in winning pursuits. Support and lead the delivery of services to clients using AI and ecosystem partners to accelerate solutions, cost reduction, and turnaround time. Actively engage in sector or solution communities. Manage overall account performance and the financial success of client engagements while also generating new services revenue. Develop account strategies and assist with overall strategic development across accounts, industries, and services.

Leader in the Cloud & Digital program providing transition, transformation, and run-state optimization expertise with leading IT Service Management platforms and integrations across legacy, hybrid, and cloud enterprises. Former co-lead for center of excellence in IT Asset and Operations Management.Record of opportunity wins, client growth, and engagement delivery of industry-leading strategies and solutions utilizing ITIL constructs across consumer packaged goods, manufacturing, hospitality/tourism, insurance, and financial services industries. Responsibilities included service design, strategic planning, performance analysis, vendor coordination, risk assessment, escalation resolution, project management, process enhancement, and solution transition.Proactively mentored associates, contributed to published thought leadership, and drove improvement implementations as a diversity champion within the practice’s recruiting strategy team.

IT Service Management consulting in the Cloud Infrastructure Services organization providing transition, transformation, and run state optimization for top contracts in a variety of onshore/offshore support models. Ensured successful delivery of ITIL best practices along with industry leading solutions across state and local government, hospitality/tourism, and financial services industries.

Lead consultant at mindSHIFT Technologies (acquired by Ricoh) in service line providing end-to-end IT outsourcing and management consulting to portfolio of customers. Primary responsibilities included service design, strategic planning, performance analysis, vendor coordination, risk assessment, escalation resolution, project management, process enhancement, digital transformation, infrastructure optimization, and solution transition.

Primary technical advisor and relationship manager at USWired (acquired by Quatrro) to portfolio of customers with local campuses or hosted environments in my region. Acted as an escalation point for server and network configurations and maintenance, coordinated hardware installations and systems integrations, met regularly with customers to ensure quality of service, advise about risks, and consult on solution opportunities.

Master Of Business Administration - Mba

Operations Management (Six Sigma, Lean) • Project Management (PMBOK, PMP) • Managing Change • Managerial Problem Solving • Scenario.

Bachelor Of Science - Bs, Computer Science

Networking Basics (CCNA 1) • Routers and Routing Basics (CCNA 2) • Switching Basics and Intermediate Routing (CCNA 3) • WAN Technologies.