Matthew Corn Email & Phone Number

Remote

Same day delivery/installation team.

Oversee the operations of multi lines of domestic/international support from behavioral based coaching, recruiting, hiring, training, people development, process improvement (DMAIC, Lean Six Sigma), project management and customer service.

Auburn, Alabama Area

Onsite and remote support/oversight of our strategic partner contact center’s ensuring they are embracing the Verizon credo, driving company KPI’s, providing a world class customer experience on every interaction through data analytics and influence. Starting with site directors working down to operation managers and coaches to infuse a Verizon culture.

Auburn, Alabama Area

Support and oversight of our strategic partner contact center’s ensuring they are embracing the Verizon credo, driving company KPI’s, providing a world class customer experience on every interaction through data analytics and influence. Starting with site directors working down to operation managers and coaches to infuse a Verizon culture through constant.

Huntsville, Alabama Area

Maintain a 10 to 20 employee team. Key focuses on the customer, employee, and company KPI’s. Career developing employees to not only see but have a complete understanding of the bigger picture. Allowing them to make good business decisions and drive all metrics successfully. Proven team player, leader, and motivator. Strong networking and interpersonal.

Huntsville, Alabama Area

Maintained a 10 to 15 employee team. Keys focuses on business directives and initiatives, Employee engagement and retention.. Results driven while maintaining the employee side. Successfully developed and coached all employees to performance indicators. Training and empowering them to make business decisions and be (owners of the business). In doing so.

Huntsville, Alabama Area

Communicated service levels, completion reports, trainings, AHT, and other pertinent reports with all levels of management. Managed schedules per service level requirements. Committed to maintaining service levels and the daily workings of all new employees. Scheduled meetings and trainings for the representatives in direct correlation with service level.

Wilmington, North Carolina Area

Maintained customer accounts while providing world class customer service and ensuring first call resolution. Handled high volume inbound calls while meeting and exceeding all metrics. Effectively and efficiently communicated tier 1 troubleshooting procedures. Assisted with the ramping up of the new hire representatives, ensuring a smoother transition onto.

Wilmington, North Carolina Area

Facilitated new hire trainings and all of the day to day duties consisting of but not limited to: scheduling, bookkeeping, recruiting, interviewing and hiring, sales, collections, marketing and customer service. Grew client base by over 15% in the first six months, while closing under collection quotas weekly. Managed three to five employees and was.

Bryson City, North Carolina

Managed ten to sixteen employees, including training the new hire representatives. Maintained reservations and sales. Served as Head river guide and instructor.

Murphy, North Carolina

Maintained 350-400 customer routes while closing below company standards for collections and sales weekly. Handled customer relations, collections, sales and inventory. Increased client base and sales.

Associate'S Degree, Business Administration And Management, General, 3.9

Black Belt, Vlss (Verizon Lean Six Sigma), Completed

Vlss (Verizon Lean Six Sigma, Green Belt, Completed

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.85

Master'S Information System'S, Information Technology Project Management