Matthew Coutts Email & Phone Number

Sydney, Nsw, Au

Macquarie Park, New South Wales, Au

Sydney, New South Wales, Au

Sydney, New South Wales, Au

In my current role of Global Head of Information Technology for TEG, a 1.3-billion-dollar company, in the ticketing, live entertainment and data analytics sectors, I am responsible for the central administration, management, and support of technology for 18 geographically dispersed business units in Australia, New Zealand, Asia, and the UK. My key accountabilities include the management of technology located in 15 offices across 7 countries; ticketing technology and infrastructure at venues and agencies; mobile and office-based telephony; corporate cloud services such as Office 365, Azure and AWS, LAN and WAN networks including remote access; and the overall security of the network. In addition to the dispersed office locations, I am also responsible for the technology and network infrastructure the company has located at Ticketek venues and agencies (200+ locations).

Au

Operations Manager within Australia's leading ticketing company.Responsible for the technical operation project management of new Ticketek venues or major event projects (e.g. Commonwealth Games, Cricket World Cup) including the delivery, scheduling, and installation of ticketing technology (network, points of sale and access control).Responsible for leading multiple departments inclusive of event IT Operations, systems support and customer service teams.Successful delivery of ticketing and access technology for the Centenary of Anzac Commemorations 2015-2019 for the Department of Veteran’s Affairs.

Au

• To proactively recognise and manage performance, ensuring all team members have the essential skills to perform their duties; and ensuring all development needs are identified and acted upon;• To lead and develop process improvement initiatives that lead to cost effective service excellence whilst providing strong leadership, motivation and direction to a team working in a high pressured environment;• To understand, assist and implement changes required to support the Business’ strategic direction;• To implement and adopt quality assurance initiatives, to ensure all work is completed and is compliant with legislation; to ensure all key legislative, regulatory and product requirements and or changes are effectively communicated and implemented.

Au

Stockholm, Se

• To undertake management tasks relating to the operations of the Business Unit by offering technical assistance to internal stakeholders and taking responsibility for specific complicated tasks or sensitive cases;• To understand, manage and deliver ING customer expectations in a consistent manner that is of the highest quality;• To provide strong leadership and direction to a team through the coaching and development of staff;• To ensure all team members have the required skills to perform their duties and ensuring all development needs are identified and acted upon;• To understand, assist and implement changes required to support the Business’ strategic direction.

Ba, International Hotel Management

Diploma, International Hotel Management

Advanced Diploma, Hotel Management