Matthew Cox Email & Phone Number

Australia

Melbourne, Vic, Au

Milton, Queensland, Au

South Melbourne, Victoria, Au

Group Team Leader in the IT Department working with key stakeholders and over 640 team members within the Made Establishment organisation around Australia. I have the ability to adapt to change and priorities work load is the key to the success within my time at Made Establishment.Successfully created a Request for Proposal documentation for new potential POS systems working with vendors around Australia and getting a great understanding on what is on offer and presenting these results to the senior management team.Successfully managed moving over all entities for Jimmy Grants, Hellenic Republic, Gazi and The Press club from Legacy servers to Redcat Polygon Central. Working with the financial team and Redcat to make sure key dates are accomplished.Successfully opened and I was the key I.T. project manager for new venues for Jimmy Grants including Sydney Central, Newtown and Bondi Junction( NSW). Eastland Food Court, Chadstone, St Kilda ( VIC)Supported E-gift card integration with external developers. This project gives the business the ability to sell E-gift cards online and for it to be redeemed straight into the POS after purchase.Implementation support of NetSuite and inventory management system is currently on going within the group.Negotiated several new systems to get the best deal for the business not only commercially but getting the best out of each system to improve operations.Implementation of labour management tool which gives managers key indications to help improve labour controls and make on the spot decisions to improve operations within the venue.Support of new Inventory management tool to provide better COGS for the business.

Au

Team Leader for I.T. Support / Network Team with over 500 people in the Hawthorn, Melbourne office in addition to providing remote support across Australia and the UK.Implemented Dialer Solution within the company to help increase call pickup rates for outbound staff.Provide ideas and recommendations to the business with a full business case for each.Stabilised the IT team and created a good working environment.Implemented Zendesk support ticketing system into the Acquire business to help with reporting to make sure we are meeting agreed SLAs.Supported the migration of Gmail to Office 365 for users across the business. To help increase security and improve the user experience for all staff.Manage, configure and maintain all Acquire PBX systems including a new mobile representation phone system.Manage relationships with vendors and directors within the business as well as manage the budget for network infrastructure.Plan and manage all IT projects across the business.

Trafford City, Manchester, Gb

• Team Leader for I.T. Department Melbourne• Plan, implement and suggest improvements to both existing and new areas / systems within the network infrastructure. • Maintain all servers (both standalone and Blade Chassis)• Configure and maintain Avaya PBX systems) Ranging from hunt group configuration to more complex tasks such as ISDN signaling configuration, trunk group configuration.• Problem tracing and SIP integration.• Streaming web technologies (Silverlight / IIS Smooth streaming), streaming infrastructures and encoders with full logging and stats.• Plan, configuring and maintain federated Lync infrastructure. Currently in the process of integrating this with our Avaya PBX for remote call control and Lync dialing via ISDN lines.• Looking after ticket requests / Lync and phone calls from Australia / Dubai / Canada and UK Travel Counsellors• Pro-actively documenting helpdesk solutions and IT policies and procedures• Installing and configuring new desktop PC’s and Laptops for new Travel Counsellors• Setup and maintaining user accounts across all systems using Active Directory• Set up and relocation of IT equipment whilst tracking asset movement• General IT and network related troubleshooting and problem solving• Provide excellent customer service to Travel Counsellors• Monitoring of homeworking websites• Providing Recruitment with stats on 1300 numbers using Telstra Software• Recording, editing and uploading of TCTV and Supplier videos

Trafford City, Manchester, Gb

Manager of the UK Travel Counsellors I.T Helpdesk team. Responsible for 800 homeworkers and the general I.T. running of the Bolton head office. Good Communication with overseas offices including 1 month of setup of induction in the Toronto Office in Canada.- Systems knowledge - ability to acquire new knowledge and apply it to assist TC’s - Windows operating systems- MS Office applications - TCP/IP Networking- Active Directory & SQL- Assist TCs in all aspects of IT Support- Provide tips and tricks- Assist TCs with errors/system issues- Assist TCs with desktop and network support- Following through IT development tasks with UK team- Provide updates/support to TC’s on new developments in IT- Troubleshooting complex technical problems

Trafford City, Manchester, Gb

general I.T. helpdesk

Bachelor'S Degree, Information Technology

Education record