Matthew Craft Email & Phone Number

Alpharetta, Ga, Us

Wellington, Fl, Us

Worked closely with the property manager on the acquisition of property. Completed comprehensive audit of the community to ensure accurate and organized files and compliance. Present consistent, exquisite property tours showcasing the amenities and various floor plans. Collect required documentation and screen applicants for approval. Follow up with current prospective residents through various CRM outlets. Secure new resident signature(s) on appropriate paperwork prior to move-in and renewal process. Increasing renewal rates to 18% while maintaining high renewal percentage. Streamlined the renewal process from start to finish. Orchestrate and facilitate resident events. Manage and ensure 100% insurance compliance.

Palm Beach Gardens, Fl, Us

Welcome prospective residents and qualify by covering all criteria. Demonstrate community and apartment/model, applying extensive product knowledge to client needs by communicating the amenities and unique benefits. Curate required documentation and process applications for approvals. Follow up with prospective residents through various multimedia outlets. Secure new resident signature(s) on appropriate paperwork prior to move-in. Assist in monitoring and executing renewals. Distribute and follow-up on renewal notices. Orchestrate and facilitate resident events.

Mclean, Va, Us

Maintain inventory of vacancies, reservations, and room assignments. Welcome and register arriving guests. Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized and manual systems. Serve as hotel ambassador and liaison for local dining, entertainment, and attractions representing and maintaining Hilton's brand and reputation. Handle and rectify any guest concerns or complaints.