Frontline acquired Teachscape in January 2016 where I received an offer to continue in the same capacity.• Responsible for implementation and customer success of 19 active SaaS projects, accounting for 3.4 million dollars in reoccurring revenue • Foster and establish relationship with clients to encourage renewal and expansions of services• Critically analyze requirements of school/district partners to determine criteria for successful product usage• Design and lead instructional training sessions to empower project stakeholders in managing products• Review customer usage and data points with customers through periodic check-ins to identify potential issues• Collaborate and assist with Account Executives in pre-sales or renewal presentations• Responsible for team updates on product releases and their global impact to Customer Success team • Represent ‘voice of the customer’ to Teachscape product team in regards to product enhancements• Escalate issues internally and coordinate departments/resources to problem solve and address issue

• Responsible for implementation and customer success of 19 active SaaS projects, accounting for 3.4 million dollars in reoccurring revenue • Foster and establish relationship with clients to encourage renewal and expansions of services• Critically analyze requirements of school/district partners to determine criteria for successful product usage• Design and lead instructional training sessions to empower project stakeholders in managing products• Review customer usage and data points with customers through periodic check-ins to identify potential issues• Collaborate and assist with Account Executives in pre-sales or renewal presentations• Responsible for team updates on product releases and their global impact to Customer Success team • Represent ‘voice of the customer’ to Teachscape product team in regards to product enhancements• Escalate issues internally and coordinate departments/resources to problem solve and address issue

• Managed the day-to-day operations of the MET Study in Charlotte Mecklenburg Schools for Teachscape• Trained and supported 50 schools in CMS in the performance of over 4000+ panoramic video captures of direct-classroom instruction over 18 months of the MET Study with a 100% completion rate• Supervised and trained team of three that performed school-site visits and provided support• Coordinated with CMS District Office in formulating strategies to reach goals and resolve problems• Represented Teachscape in all district related business affairs in Charlotte area

• Responsible for the care and safety of all children under supervision during the school day• Implement lesson plan left by teacher, or design lesson plan consisting of age-appropriate activities with own discretion if necessary

• Maintained and created content for official website of Duke University’s athletic program, goduke.com• Led digital archiving initiative where I was responsible for processing and sorting historic statistics for a new section of athletics’ website, http://www.goduke.statsgeek.com• Reviewed, maintained and updated on-site sports information historical archives• Operated P.A. system, read advertisements and provided play-by-play commentary during athletic events• Was responsible for providing customer service to reporters, honored guest, and athletic teams during home athletic contests

• Created and developed “Home Grown” scholarship program, which provided Orleans Parish High School graduates with college tuition and job opportunities with OPSB• Led auditing team that examined personnel files to ensure compliance with federal and state regulations• Wrote new procedure for OPSB HR manual to increase clarity, understanding and effectiveness• Interacted with department heads to ensure the completion of day-to-day tasks