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I am a professional deliverer of bad news. I spend my days saying no to suggestions and requests. My philosophy is that when I'm doing my job well, everyone on my team will be more focused and effective and so will our products. So I clear obstacles and turn down good ideas so that we can spend our time on the best ideas with the most potential. I'm a builder and creator. Whether it's creating a brand new product, developing efficient processes, remodeling part of the house, or making art, I love to produce. So I've been extremely fortunate to find myself in product management where I get to help build things every day as a career. I still have to work for a paycheck, but if I didn't, I would still be doing the same thing. Some of the things I like best about leadership and product management are: • Helping people grow and achieve success, both for themselves and for the organization as a whole • Removing obstacles, facilitating communication and providing information so that my team can focus on what they do best • Spending time with customers, digging in to understanding the problems we are in a unique position to solve • Helping team members frame problems, break them down into manageable chunks and create innovative, effective solutions • The satisfaction of talking to customers who love the products I've had the opportunity to work on During my time in product management I have worked in several industries and organizations of different sizes. This has allowed me to: • Launch 8 new products and contribute to the ongoing success of several others • Run all aspects of the product development process from identification of market opportunities, through conception, development, launch and retirement, as well as setting product vision and strategy for existing products. • Lead geographically distributed teams of up to twenty members, and work closely with supporting business groups throughout organizations, including sales, marketing, finance, engineering, and support. • Turn relationships with unhappy customers into lasting partnerships, recovering millions of dollars in revenue.
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Chief Operating OfficerTrue HomeBoulder, Co, Us
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Senior Product ManagerQsc Jun 2021 - Sep 2024Costa Mesa, Ca, Us• Increased hardware connection rate 6x over three years• Increased ARR by 16x over three years• Created organizational clarity on product direction with an ambitious vision and clear roadmap• Instilled a drive to focus on the most critical projects leading toward product adoption• Established product KPIs focusing on progress toward our most important objectives• Created a new pricing model that dramatically simplifies the sales process, improves customer satisfaction, and has led to an increase in subscriptions -
Senior Product ManagerFlir Systems Sep 2018 - Jun 2021Wilsonville, Or, UsI led the development of Acyclica, a SaaS IoT cloud platform that provided traffic congestion data and analytics. I was also responsible for sensor firmware that ran on our own hardware as well as hardware produced by several partners. A competitor described Acyclica as "the best software in the industry" and by another as "the only product that kept them up at night." While there I: • Implemented agile product development processes that improved efficiency and product quality• Helped shape a customer-oriented culture that focused on making our customers our best partners• Established metrics that uncovered problems that were responsible for over 80% of support tickets. Drove product changes that cut requests by 75%, allowing support personnel to engage deeply with more complex issues• Salvaged the account of our largest customer who was frustrated and considering other vendors. The turnaround led to a lasting partnership, saved milllions of dollars in revenue, and led to their deployment more than doubling in size• Transformed Acyclica from hardware-oriented sales to a software as a service model, leading to more consistent revenue and potentially 150% higher lifetime value per customer• Contributed to the growth of our team, providing mentorship and coaching• Successfully led tiger team formed to uncover and resolve issues related to company acquisition• Used a data-informed approach to ensure that development resources were used on the most important work -
Director Of Product And SupportAcyclica, Inc. Jan 2016 - Sep 2018• Established lightweight, efficient processes for product prioritization• Helped create a customer-focused culture for product management and development• Led the development of our Cloud Analytics Platform, described by one partner as the “best software in the industry” and by a competitor as “the only product that kept them up at night.”• Established metrics that uncovered problems that were responsible for over 80% of support tickets. Drove product changes that cut requests by 75%, allowing support personnel to engage deeply with more complex issues.• Turned relationships with unhappy customers into lasting partnerships, recovering millions of dollars in revenue.
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Product ManagerFactual Data Jul 2014 - Jan 2016Pittsburgh, Pa, Us• Led effort to modernize the flood zone determination platform and its associated products.o Performed client-focused market research to gauge perception of existing products and uncover customer pain points.o Monitored industry regulations to ensure that products remained in compliance at all times. o Acted as a communications focal point for company stakeholders to foster and maintain consensus around business and functional requirements. • Developed a deep understanding of customers, their problems, and solutions that worked within the business objectives.• Worked with marketing department to create launch plans and documentation.• Collaborated with customers, company executives and internal stakeholders to develop creative and practical solutions to customer problems. -
Director Of Product DevelopmentWild Divine Dec 2009 - Jan 2014• Led the product development process from cradle to grave, including finding and analyzing opportunities, product definition, design, development, user testing, QA, release and retirement. Launched six new products in less than four years.• Created product documentation including business requirements, product specs, user stories, and managed agile backlog.• Developed UI/UX wireframes using Balsamiq, Axure and pen and paper. • Product development highlights include: o Turned around troubled Zen Journey project and delivered it on time to great customer reception.o Directed the production of Deepak Chopra’s Secrets of Meditation through multiple vendor changes to a successful launch. o Led the development of the iom Driver which allows iom Hardware to be used by both local and online programs and eased development of future products. o Managed the creation and launch of Wild Divine Online – a virtual world that included online versions of all of Wild Divine’s software, a virtual economy, and collaborative meditation sessions – in just seven months.
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FounderVideo Hypervisor, Inc. Aug 2009 - Aug 2010• Performed customer research and documented use cases• Created a scalable, economical H.264 video transcoding solution for nmroads.com• Successfully won project for NMDOT – ITS Operations• Completed server configuration and maintenance• The Video Hypervisor offered web-based video feed configuration, software status monitoring, and processing load distribution
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Product Application EngineerIteris Apr 2009 - Jun 2009• Conducted software testing and benchmarking. • Worked with customers to translate feature requests into specs for developers.• Created software documentation. • Helped with the integration of Hamilton Signal into the Iteris product line.
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Director Of OperationsHamilton Signal Oct 2008 - Apr 2009• Created new website based on the Joomla content management system, making the site easier to maintain and update. • Designed a modular dashboard web interface to allow control of all Hamilton Signal products from a single access point. • Helped plan new network architecture for Hamilton Signal's products. Combined with dashboard interface this architecture allows for increased scalability of installations. • Managed distributor and potential clients in Northwestern United States.• Implemented a fresh marketing campaign, including e-mail and direct mail.• Increased e-mail campaign results to an open rate of 40% and click thru rate of 19%.
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Operations ManagerWild Divine Jun 2007 - Sep 2008• Managed the production cycle, standardizing procedures to ensure that production runs were completed on time, on budget, and to all technical specifications.• Coordinated hardware and software development processes, sampling, production and shipping. • Re-engineered shipping processes, saving 300 hours per year (4.5% of total), decreasing miss-shipments, and improving accounting of inventory and shipping costs. • Shifted support emphasis from phone to web based support by creating an easily accessible technical support section for consumers on the website. Decreased time on phone with customers by more than 15% and reduced resolution time for customers outside of support hours. • Worked with development and marketing to outline necessary procedures for filing a 510K for medical device manufacture.
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Customer Service SpecialistWild Divine Sep 2005 - Jun 2007• Standardized employee training program, reducing training time for basic customer service competency from 3 weeks to 1 week. • Wrote 2 user's manuals and edited two others to make them easier to understand and more informative, reducing customer inquiries by approximately 30%.• Promoted to Operations Manager.
Matt Cullen Skills
Matt Cullen Education Details
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University Of DenverMajor: History And Biology Minor: Chemistry
Frequently Asked Questions about Matt Cullen
What company does Matt Cullen work for?
Matt Cullen works for True Home
What is Matt Cullen's role at the current company?
Matt Cullen's current role is Chief Operating Officer.
What is Matt Cullen's email address?
Matt Cullen's email address is ma****@****nal.com
What is Matt Cullen's direct phone number?
Matt Cullen's direct phone number is +171935*****
What schools did Matt Cullen attend?
Matt Cullen attended University Of Denver.
What skills is Matt Cullen known for?
Matt Cullen has skills like Product Development, User Experience, Product Management, E Commerce, Product Requirements, Start Ups, Team Leadership, Project Management, Business Development, Team Building, Product Marketing, Cross Functional Team Leadership.
Who are Matt Cullen's colleagues?
Matt Cullen's colleagues are Anil Gowda, Shweta Na, Olivia Wallen, Hiteshkumar Gohil, Silvia Rodriguez, China Jung, Tyler Birgen.
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