Matt Cullen Email & Phone Number

Boulder, CO, US

Costa Mesa, CA, US

• Increased hardware connection rate 6x over three years
• Increased ARR by 16x over three years
• Created organizational clarity on product direction with an ambitious vision and clear roadmap
• Instilled a drive to focus on the most critical projects leading toward product adoption
• Established product KPIs focusing on progress toward our most important objectives
• Created a new pricing model that dramatically simplifies the sales process, improves customer satisfaction, and has led to an increase in subscriptions

Wilsonville, OR, US

• I led the development of Acyclica, a SaaS IoT cloud platform that provided traffic congestion data and analytics. I was also responsible for sensor firmware that ran on our own hardware as well as hardware produced by.
• Implemented agile product development processes that improved efficiency and product quality
• Helped shape a customer-oriented culture that focused on making our customers our best partners
• Established metrics that uncovered problems that were responsible for over 80% of support tickets. Drove product changes that cut requests by 75%, allowing support personnel to engage deeply with more complex issues
• Salvaged the account of our largest customer who was frustrated and considering other vendors. The turnaround led to a lasting partnership, saved milllions of dollars in revenue, and led to their deployment more than.
• Transformed Acyclica from hardware-oriented sales to a software as a service model, leading to more consistent revenue and potentially 150% higher lifetime value per customer

• Established lightweight, efficient processes for product prioritization
• Helped create a customer-focused culture for product management and development
• Led the development of our Cloud Analytics Platform, described by one partner as the “best software in the industry” and by a competitor as “the only product that kept them up at night.”
• Established metrics that uncovered problems that were responsible for over 80% of support tickets. Drove product changes that cut requests by 75%, allowing support personnel to engage deeply with more complex issues.
• Turned relationships with unhappy customers into lasting partnerships, recovering millions of dollars in revenue.

Pittsburgh, PA, US

• Led effort to modernize the flood zone determination platform and its associated products.o Performed client-focused market research to gauge perception of existing products and uncover customer pain points.o Monitored.
• Developed a deep understanding of customers, their problems, and solutions that worked within the business objectives.
• Worked with marketing department to create launch plans and documentation.
• Collaborated with customers, company executives and internal stakeholders to develop creative and practical solutions to customer problems.

• Led the product development process from cradle to grave, including finding and analyzing opportunities, product definition, design, development, user testing, QA, release and retirement. Launched six new products in.
• Created product documentation including business requirements, product specs, user stories, and managed agile backlog.
• Developed UI/UX wireframes using Balsamiq, Axure and pen and paper.
• Product development highlights include: o Turned around troubled Zen Journey project and delivered it on time to great customer reception.o Directed the production of Deepak Chopra’s Secrets of Meditation through.

• Performed customer research and documented use cases
• Created a scalable, economical H.264 video transcoding solution for nmroads.com
• Successfully won project for NMDOT – ITS Operations
• Completed server configuration and maintenance
• The Video Hypervisor offered web-based video feed configuration, software status monitoring, and processing load distribution

• Conducted software testing and benchmarking.
• Worked with customers to translate feature requests into specs for developers.
• Created software documentation.
• Helped with the integration of Hamilton Signal into the Iteris product line.

• Created new website based on the Joomla content management system, making the site easier to maintain and update.
• Designed a modular dashboard web interface to allow control of all Hamilton Signal products from a single access point.
• Helped plan new network architecture for Hamilton Signal's products. Combined with dashboard interface this architecture allows for increased scalability of installations.
• Managed distributor and potential clients in Northwestern United States.
• Implemented a fresh marketing campaign, including e-mail and direct mail.
• Increased e-mail campaign results to an open rate of 40% and click thru rate of 19%.

• Managed the production cycle, standardizing procedures to ensure that production runs were completed on time, on budget, and to all technical specifications.
• Coordinated hardware and software development processes, sampling, production and shipping.
• Re-engineered shipping processes, saving 300 hours per year (4.5% of total), decreasing miss-shipments, and improving accounting of inventory and shipping costs.
• Shifted support emphasis from phone to web based support by creating an easily accessible technical support section for consumers on the website. Decreased time on phone with customers by more than 15% and reduced.
• Worked with development and marketing to outline necessary procedures for filing a 510K for medical device manufacture.

• Standardized employee training program, reducing training time for basic customer service competency from 3 weeks to 1 week.
• Wrote 2 user's manuals and edited two others to make them easier to understand and more informative, reducing customer inquiries by approximately 30%.
• Promoted to Operations Manager.