Matthew Cunningham Email & Phone Number

New York City, New York, Us

Revolutionizing how IT companies work through an experience-first approach.

Menlo Park, Ca, Us

As Vice President of User Experience and Design, I provided clarity and direction by clearly understanding the business direction and working with executive leadership teams to define and communicate the key experiences driving the work for multiple business units. I collaborated with cross-functional teams. Created UX visions for Genesys Products and Services. Advocated for industry-leading design standards and practices. Emphasizing the importance of modern design aesthetics, design trends, technologies, and best practices.Other key highlights- Implemented a company-wide human-centered design practice.- Successfully defined and implemented dual-track product design lifecycle.- Successfully defined, implemented a centralized-partnership organizational model for multiplebusiness units.- Responsible for globally dispersed product design, user research, design strategy, and designsystems teams.- Grew UX org from 12 to 50+ worldwide- Influenced, informed, and contributed to the overall product roadmap and platform strategy focusing ondelivering superior experiences.- Partnered with engineering, product, and product marketing in representing user experience at anexecutive c-suite level.- Evangelized user experience and human-centered design methodologies to the company’s leadership.- Drove the UX vision and strategy for Spark Design System.- Provided thought leadership and a unifying vision for the user experience across all Genesys’offerings.- Defined UX goals/strategy and works closely with the Product Management, Product Development,and other stakeholder teams.- Oversaw UX strategy, Product Design, Research, Design Operations, and Design Systems teams

San Antonio, Texas, Us

As head of UX for Rackspace, I created a UX vision and strategy to further advance Rackspace as a leader in Customer and User experience within the Cloud marketplace. I advocated our design philosophy, processes, and creative direction. I provided direction to a UX Team consisting of Visual Design, Design Systems (Helix), Mobile, Research, and Information Development. I led the discovery and exploration of new product initiatives within the company and collaborated across teams to ensure a seamless end-to-end user experience I partnered with Rackspace executive leaders to ensure UX was a strategic partner and I provided thought leadership within all business units, especially with engineering and product organizations. I built Rackspace's first Service Design practice to help our Support, Account Management, and Service Delivery teams improve and deliver a Fanatical Experience to our customers - every time.

Armonk, New York, Ny, Us

Responsible for the over-all and end to end UX for IBM's Cloud platform. I led the unification of Bluemix and Softlayer UI/UX and delivered what is now the IBM Cloud. I developed UX strategies that lead to increased Account Revenue and MRR while also reducing customer acquisition costs by 45%. I established onboarding processes that allowed IBM and 3rd party Products and Services to seamlessly integrate with the Platform. I defined and implemented department-wide Agile UX principles, UXR principles, and data-driven design processes. I successfully built a Design department consisting of Visual Designers, Experience Designers, Interaction Designers, and User Researchers from 1 to 25 that spanned multiple time zones including the US and China.

Armonk, New York, Ny, Us

Design Leadership for IBM Cloud Private Cloud offering (Dedicate and Local) for enterprise customers.

New York, Ny, Us

As the Web Director, I was responsible for the maintenance and upkeep of the AIGA Austin website, as well as maintaining and managing all email aliases for the Board of Directors.Duties include:• updating and adding pages to the AIGA Austin website;• becoming knowledgeable with the code and development tools responsible forupdating the site (Drupal/ WordPress);• making sure that all hosting and domain names are paid and up to date;• communicating with the Web Content Director to make sure that all content isbeing updated in a timely manner;• assisting the Web Content Chair on larger event projects;• ensuring that board email aliases are working and are free of spam/viruses;• updating the statuses and current information for all board members on the AIGAAustin website through term rotations

Responsible for the overall UX and creative direction of all projects and products. Created and implemented lean and agile UX tenants and methodologies into development cycles. Created and defined a set of “UX Tenants” to which all UX was measured. Worked closely with product management, engineering and consulting teams to translate business requirements into meaningful experiences. Champion principles of usability and user-centered design. Identified and implemented internal and external toolsets that helped in the development of user experience deliverables. Managed team of UX Designers and monitored and coordinated team workloads.

Led the Custom Web and Mobile solutions team. My team designed and developed tools and services that generated revenue opportunities for Sales and defined new features to be incorporated into the main product. Met with Customers and potential new clients to pitch new ideas and solutions using Spredfast data. Lead design teams focusing on entire product life-cycle and end-to-end experiences, interaction models, workflows, and UIs. Created UX review sign-off and bug submission process that all UX teams follow. Defined UX roles and responsibilities within Engineering’s process and set the standards for collaboration with Engineering team. Introduced “Agile UX” processes within the Development process. Created prototypes, design patterns and style guides. Managed full-time, part-time, and international teams consisting of front-end, back-end and project managers. Generated over 400k in annual Services revenue. Created growth plans, resource allocation, and managed revenue budgets for the team.

March 29th, 2016 - University of Massachusetts intro to IBM design thinkingJune 16th, 2015 - AIGA + GA Present: Break into UX DesignSeptember 9th, 2015 - AIGA + GA Present: Break into UX DesignDecember 3rd, 2015 - IBM User Center Design Group - Going from Design Thinking to Design Doing (Agile UX Best Practices)

Responsible for core user experience and design of features and UI. Focused on HCI interaction, wireframes, creating personas and responsible for the entire look and feel and user experience. Lead ground floor discussions for product concepts in an agile startup environment. Lead the UX strategy and direction, and helped define minimum viable experiences. Created all UI components, iconography and layouts for desktop, tablet and mobile. Managed team of designers.

Spearheaded complete transformation of under-performing creative team. Re-built and managed a team consisting of designers, developers and Sales Consultants. Responsible for the creative oversight, direction and ideation of new and existing creative services. Managed workflow and creative execution of a creative team working on numerous concurrent projects. Worked with internal and external clients, pitching designs, and understanding client needs. Managed budgets revenue from $350k - 500k annually and increased annual revenues by 30% year after year. Managed Training, implementation and Project Managers consisting of over 60 employees.

Chantilly, Va, Us

As the Art Director, responsible for designing brand websites, modern shopping systems, marketing, and advertising campaigns. Created visual solutions for a host of corporate brands including CORT Events.com, ApartmentSearch.com and more. Designed new catalog platform allowing customers to self-serve furniture rental and corporate relocation. Worked with senior management to maximize available technologies that increased conversion and customer satisfaction. Helped generated +1m views per month and increased conversions by 25-45% year over year. Coauthored Market Research and Product Research documents for CORT’s family of Web sites.

Austin, Tx, Us

Managed largest custom CMS at UT for the College of Liberal Arts. CMS provided 24/7 online access to +10k students to find, consume and download information pertaining to class schedules, syllabi and other documents relating to the College. Responsible P&L and RFP for software and technology purchases. Oversaw a team of Designers, Developers, and Content Writers. Managed and prioritized releases and feature request from over 75 Colleges. Implemented new LAMP configurations to improve reliability and customizations within the CMS. Created intake processes and release communication standards that improved awareness of new features. Increases relations between Dean’s Office and Colleges on improvements made to CMS.

Austin, Tx, Us

Designed, developed and maintained Web pages under Technology Resources for Employee and Campus Services (TRECS) department for the University of Texas Austin.

Ba, Art

Education record