Matthew Wilfong Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

#BleedGreen #TeamRazer

Orlando, Florida, United States

* Customer Obsessed and G.A.M.E.R. focused.* Consistently exceeds monthly sales targets and other metrics by an average of 17% for four consecutive quarters.* Consistently generates a substantial increase in repeat business by maintaining strong relationships with existing customers.* Consistently maintains a high level of customer satisfaction based on feedback ratings.* Fosters an inclusive and effective sales competitive mentality amongst peers to elevate team morale and overall Store KPIs.* Inventory Lead:* Accurately reconciles physical inventory with system records, investigating and resolving discrepancies.* Collaborates with peers and the Visual Lead to ensure smooth movement of merchandise between the back-of-house (BOH) and sales floor, meeting company visual and organizational standards.* Proactively learning the Visual Lead AOR to better understand product placement on the selling floor based on the current floor plan.* Currently in collaboration with the Retail Training Manger to implement a high level training module leveraging the importance of our ownership of THX and the beneficial technologies they bring to Razer Headsets and other audio devices.

Orlando, Florida, United States

Assisting Regal Cinemas to remain "The Best Place to Watch a Movie" by providing world class Guest Service while maintaining a clean and welcoming atmosphere!

Orlando, Florida, United States

XBOX Consumer Sales and Support• Recognized for the highest number of cases resolved above targeted goal

Orlando, Florida, United States

• Created customer loyalty through personal training and use of the relationship sales approach• Assisted Learning Specialist in training peers• 2019 Q4 $104k in consumer sales and 17 business leads• 2019 Q3 Best sales attachment leading store with 60% over goal• Nominated by leadership team to represent the East Coast Market at the Microsoft Office in Redmond to learn new product information to teach to the local stores• Appointed to the Microsoft Store opening team, opening stores across the U.S. including Orlando, FL, Cleveland, OH, and Jacksonville, FL• 2018 "Wow of Fame" Award for being in the top 10 in sales of all Microsoft Retail Sales Teams• Fostered friendly competition between peers

Orlando, Florida, United States

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimized shrinkage by 32% in six months• Exceeded team sales goals and resolved issues using relationship building sales styles. This created repeat business to travelers in and out of the Orlando International Airport• Coached staff through direction and modeling sales approaches to assist in surpassing their sales goals by 5%• Engaged in regional store competition through an established "Smack" email chain which challenged the 13 stores in the Green Region• Displayed attention to detail and appointed to Inventory Team for all the Orlando International Airport stores

United States

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service• Staged merchandise and stocked sales floor to stimulate impulse sales• Created customer gaming competitions to increase sales and customer loyalty• Improved profitability by executing daily, weekly and monthly floor plan changes• Prevented store losses using awareness and attention to detail to detect gaps for corrective action• Pursued and generated partnerships with other retail locations in the area to promote one another's business• Boosted team morale and overall sales volume by creating employee sales contests for bragging rights and other prizes• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals