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Matthew Darrah Email & Phone Number

Group Product Manager: Customer Self-Service Experience and Operations Solutions at Mercedes-Benz Financial Services USA LLC
Location: Detroit Metropolitan Area, United States 13 work roles 3 schools
1 work email found @angelfire.com 8 phones found area 248, 800, and 330 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 8 phones

Work email g****@angelfire.com
Direct phone (248) ***-****
LinkedIn Profile matched
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Role
Group Product Manager: Customer Self-Service Experience and Operations Solutions
Location
Detroit Metropolitan Area, United States
Company size

Who is Matthew Darrah? Overview

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Quick answer

Matthew Darrah is listed as Group Product Manager: Customer Self-Service Experience and Operations Solutions at Mercedes-Benz Financial Services USA LLC, a with 1180 employees, based in Detroit Metropolitan Area, United States. AeroLeads shows a work email signal at angelfire.com, phone signal with area code 248, 800, 330, and a matched LinkedIn profile for Matthew Darrah.

Matthew Darrah previously worked as Sr. Product Line Manager at Mercedes-Benz Financial Services Usa Llc and Product Manager, Digital Platforms at Mercedes-Benz Financial Services Usa Llc. Matthew Darrah holds Mba, Finance & Corporate Strategy from University Of Michigan - Stephen M. Ross School Of Business.

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Email format at Mercedes-Benz Financial Services USA LLC

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*@angelfire.com
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Profile bio

About Matthew Darrah

Product Management and Digital Marketing Leader with a proven track record in self-service platforms, contact center technology, AI, CRM, and customer experience strategy. As an accomplished Program Manager and SAFe Agile Leader, I bring expertise in scaling SCRUM teams and applying both agile and waterfall methodologies to large-scale, strategic enterprise initiatives. With extensive experience in EBPP projects for consumer websites and a specialization in business case development, I bring a robust understanding of strategic planning and corporate growth.Directly experienced in M&A, I’m particularly interested in private equity and high-growth firms. Key proficiencies include Salesforce, QualtricsXM, SAFe, financial modeling, strategic development, project management, and digital marketing.Technical Skills: Salesforce, QualtricsXM, Scaled Agile Framework, Lean UX, DevOps, Adobe AEM, Google Analytics 4, Watson, Dialogflow, SEO/SEA

Listed skills include Cross Functional Team Leadership, Strategy, Program Management, Process Improvement, and 18 others.

Current workplace

Matthew Darrah's current company

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Mercedes-Benz Financial Services USA LLC
Mercedes-Benz Financial Services Usa Llc
Group Product Manager: Customer Self-Service Experience and Operations Solutions
Detroit, MI, US
Website
Employees
1180
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13 roles · 31 years

Matthew Darrah work experience

A career timeline built from the work history available for this profile.

Product Manager, Digital Platforms

Current

Farmington Hills, Michigan, Us

Certified SAFe 4.5 Agilist and SCRUM scaling evangelist.Product Manager responsible for 5 Product Teams across consumer and dealer digital platforms.Owner of program backlog, prioritizing features and enablers, driving program increment (PI) objectives, removing impediments, and assisting teams with management of risks.Establish and maintain rolling 3 year Product Suite Vision, continuously exploring changes in product strategy, consumer and dealer pain points and trends. Interface with business owners and customers to assess value, conduct market research and testing to continuously improve products

Aug 2017 - Present

Manager, Digital Platforms

Farmington Hills, Michigan, Us

Developed comprehensive digital platforms strategy using generative market research, established customer and dealer personas, journey maps, and heuristic analysis of UX. Served as chief product owner for two product lines (customer and dealer platforms), maintain 3 year product line roadmap with over 16 gap closing initiatives for all web properties.Leadership responsibility for staff of 12 product owners, program and project leads, business analysts, and advertising staff for all consumer/dealer facing digital platforms. Managed annual Operative Budget and responsible for securing incremental investment from regional board to fully realize vision and pipeline for consumer product line. Developed first agile PMO for consumer digital platform program, including three highly interdependent Scrum teams in early stages of a scaled agile framework.Interfaced with CEO, CMO, CIO on a frequent and 1:1 basis to discuss platform strategy, conduct show and tell sessions, review KPI progress, and socialize/substantiate business cases.

Nov 2015 - Mar 2020

Manager, Business To Consumer Marketing

Farmington Hills, Michigan, Us

Responsible for Digital Marketing strategy, implementing best practices, and identifying emerging online marketing opportunities and trends. Lead online marketing team responsible for customer acquisition and retention, as well as tracking and evaluating digital marketing initiatives.

Aug 2012 - Nov 2015

Sr. Business Analyst - B2C Marketing

Farmington Hills, Michigan, Us

Enterprise project manager coordinating multiple application project teams, site developers, outside consultants, and internal (marketing, remarketing, brand partner, customer service) stakeholders.Identify industry EBPP trends and manage teams responsible for bringing best in class self service functionality enhancements from concept to production.Development and reporting of multi-channel consumer marketing campaigns, including social media, print, and email, using campaign URLs and QR tracking codes.Web analytics lead responsible for formulating digital marketing strategy and prioritizing website enhancements using trends gathered from top web analytics packages.Review daily website, mobile, and iPhone data, identifying production trends and addressing escalated consumer Customer Service issues.

Mar 2011 - Aug 2012

Global Processes & Systems Pmo

Farmington Hills, Michigan, Us

Created and managed project schedule and scope for (5) interdependent technical work-streams of ~U$D100M global portfolio system replacement and process standardization project, employing PMI methodology.Administered the on-time delivery of approved business requirements for 11 local ITapplications, 26 services, and Operational/Solutions Architecture requirements.Lead 20 person project team through planning phase for $1.5M call center (CRM) applicationexpansion and enhancement project, completing requirements discovery, business case, and early stage implementation.

Apr 2010 - May 2011

Stratetgy Associate / Internal Consultant (Energy Leadership Development Program)

Farmington Hills, Michigan, Us

Internal consulting for strategic projects, business initiatives, & enterprise-wide projects.Comprehensive financial analysis & business case development.Leadership development & rotation program.Expertise in customer experience enhancements & payment channel strategies.Consumer transactional website strategy. Execution of vendor sourcing studies & make/buy decisions.Risk-based collections scoring models.Credit loss mitigation PMORegional credit strategic analyisAgent workbench deployment

Nov 2007 - Apr 2010

Program Manager

Morsbach, Nrw, De

Account responsibility for U$D 30M client. Project managment for OEM lost-core and shell welded plastic intake manifold programs and automotive Class-A interior components. Product pricing and project financial analysis.

Jan 2007 - Nov 2007

Manager, Product Engineering & Program Management

Maumee, Ohio, Us

Created project pro-forma cash flow plans to determine project NPV, IRR, ROS, RONA, and Payback in order to establish pricing, investment level, and long term capital Handled Strategic Planning process for creating 5 year 200% revenue growth plan, new product introductions, marketing mix, and organization plans.Administered employee performance appraisals, group budget, & group objectives and mentored new team members & worked with sr. employees on continued skill enhancement.Guided international product-focused team with Program Management responsibility responsible for launching 6 global programs annually, ahead of schedule, and below budget.Chaired cross-functional (international) Program Management meetings while implementing process improvements resulting in improved launch success & lead times.Led Intellectual Property (patent) generation & new product development, leading to 4 new partnerships, 1 new licensing agreement and 2 brand registrations / trademarks.Initiated product introductions, marketing campaigns & customer trade show presentations for newly patented products.Executed monthly VA/VE committed savings program generating 5% annual cost savings.

Sep 2000 - Jan 2007

Vice President

Vision Design Service

Sheet metal fabrication specialist and special machines engineering and design.

1996 - Feb 1998

Project Engineer

Magnetic Products, Inc.
Aug 1995 - Dec 1997
Team & coworkers

Colleagues at Mercedes-Benz Financial Services USA LLC

Other employees you can reach at mbfs.com. View company contacts for 1180 employees →

3 education records

Matthew Darrah education

Mba, Finance & Corporate Strategy

University Of Michigan - Stephen M. Ross School Of Business

Bsme, Mechanical Engineering

Kettering University

Study Abroud Bsme, Mechanical Engineering

Unsw
FAQ

Frequently asked questions about Matthew Darrah

Quick answers generated from the profile data available on this page.

What company does Matthew Darrah work for?

Matthew Darrah works for Mercedes-Benz Financial Services USA LLC.

What is Matthew Darrah's role at Mercedes-Benz Financial Services USA LLC?

Matthew Darrah is listed as Group Product Manager: Customer Self-Service Experience and Operations Solutions at Mercedes-Benz Financial Services USA LLC.

What is Matthew Darrah's email address?

AeroLeads has found 1 work email signal at @angelfire.com for Matthew Darrah at Mercedes-Benz Financial Services USA LLC.

What is Matthew Darrah's phone number?

AeroLeads has found 8 phone signal(s) with area code 248, 800, 330 for Matthew Darrah at Mercedes-Benz Financial Services USA LLC.

Where is Matthew Darrah based?

Matthew Darrah is based in Detroit Metropolitan Area, United States while working with Mercedes-Benz Financial Services USA LLC.

What companies has Matthew Darrah worked for?

Matthew Darrah has worked for Mercedes-Benz Financial Services Usa Llc, Montaplast Gmbh, Dana Corporation, Inergy Automotive Systems, Llc., and Vision Design Service.

Who are Matthew Darrah's colleagues at Mercedes-Benz Financial Services USA LLC?

Matthew Darrah's colleagues at Mercedes-Benz Financial Services USA LLC include Inna Smolkin, Caleb Thomas, Santosh Sirikonda, Christoph Rieker, and Ganesh Devulapalli.

How can I contact Matthew Darrah?

You can use AeroLeads to view verified contact signals for Matthew Darrah at Mercedes-Benz Financial Services USA LLC, including work email, phone, and LinkedIn data when available.

What schools did Matthew Darrah attend?

Matthew Darrah holds Mba, Finance & Corporate Strategy from University Of Michigan - Stephen M. Ross School Of Business.

What skills is Matthew Darrah known for?

Matthew Darrah is listed with skills including Cross Functional Team Leadership, Strategy, Program Management, Process Improvement, Management, Crm, Project Management, and Project Planning.

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