Matthew D'Aversa Email & Phone Number

Monitor employee and customer account data and develop scripts in Microsoft SQL Server.Manager, Developer, and Designer of 3 internal SharePoint Websites.Automate manual data import processes to improve employee efficiency.Identify, diagnose, and resolve reported issues.Design UI and enhance internal employee tools and websites.Generate visual and spreadsheet reports and schedule deployment timelines.Follow an Agile development process to efficiently complete weekly tickets.

Consistently provided professional, friendly, and engaging service. Trained new employees to be successful in their positions. Communicated between server and cooks to complete customer orders. Delivered meals to appropriate tables after orders were completed. Reset tables in dining area and sanitized countertops to ensure a clean environment. Hand washed and restocked glassware to be used by the bartender(s). Assisted servers and guests by completing tasks given to me. Answered customer’s questions and lead them to tables of their choice

Project leader for the ‘DOCSIS 3.0 cable modem upgrade’ project. Updated PenTeleData’s SharePoint website to meet the needs of management. Modified database of rental modems in client possession. Daily customer and partner cable provider outbound calling for modem updating/replacing/installing new rental cable modems. Averaged 30 calls per day. Completed and submitted work orders to cable partners. Help desk customer service support for residential and commercial customer requests with modem installs and maintenance.

Taught children and adults (ages 5+) how to properly ski and utilize chairlifts. Assisted management and other ski instructors with lessons. Promptly arrived for instructor lineup and assigned up to 12 students at a time. Communicated with parents and provided individual report cards describing the student’s progress. Prepared and constructed beginner learning area for students daily. Provided assistance to other customers and effectively answer their questions