Matt Stewart Email & Phone Number

Lexington, Kentucky, United States

Conduct comprehensive technology audits and business impact reviews, analyzing client systems to identify inefficiencies and recommend solutions that enhance performance, security, and long-term operational goals.Provide Tier 2 and Tier 3 support, handling escalated technical issues and ensuring efficient troubleshooting and resolution of complex problems.Lead the management of O365 and Windows Server environments, ensuring system reliability, security, and seamless integration of solutions based on audit findings.Collaborate with clients to deliver customized IT solutions based on audit insights, driving improvements in service delivery, operational efficiency, and customer satisfaction.

Provided comprehensive support for a diverse client base, ensuring system integrity, uptime, and optimal performance across a variety of IT environments.Documented system changes and configurations, creating detailed records that enhanced infrastructure management, streamlined troubleshooting, and improved client support efficiency.Acted as the Tier 3 escalation point for the help desk, resolving complex technical issues and providing expert-level troubleshooting for critical system problems.

Led the transition from legacy analog fax systems to modern digital eFax solutions, streamlining communication processes and significantly improving operational efficiency across departments.Primary lead on migrating legacy systems to modern server infrastructure, ensuring seamless integration, improved system performance, and long-term scalability.Developed a comprehensive Business Continuity Plan (BCP) for the city's IT infrastructure, ensuring system resilience, minimizing downtime, and supporting disaster recovery efforts.

United States

Provided comprehensive support for a diverse client base, ensuring system integrity, uptime, and optimal performance across a variety of IT environments.Documented system changes and configurations, creating detailed records that enhanced infrastructure management, streamlined troubleshooting, and improved client support efficiency.Acted as the Tier 3 escalation point for the help desk, resolving complex technical issues and providing expert-level troubleshooting for critical system problems.

Madisonville, Kentucky, United States

Spearheaded a major SMB share migration to a robust TrueNAS solution, enhancing data security and access.Conducted a comprehensive audit of outdated GPO policies, streamlining processes and improving system performance and reliability.

Redesigned the company's intranet using SharePoint Online, improving user engagement and access to information.Provided technical support for over 100 users across multiple branches.

Greater Nashville Area, Tn

Leveraged industry experience to grow B2B customer base by 10% in the first month.Helped integrate new CRM systems that enhanced customer retention.

Madisonville, Kentucky

Established IT protocols for a startup, resulting in a 15% increase in returning customers.Managed a team of 5, fostering an environment of growth and innovation.

Hopkinsville, Ky

Accelerated revenue by managing social media presence and maintaining product inventory.Analyzed and resolved complex customer service issues while supporting a team of 4.Improved store performance through the implementation of new policies and procedures.Enhanced team sales revenue by delivering effective training and coaching.

Music Central, Hopkinsville Ky

Managed product inventory and researched expansion opportunities, fostering strong relationships with suppliers and customers.Enhanced overall store performance by implementing new policies and procedures.Increased Facebook engagement by 400% through effective social media management.Streamlined inventory management by reorganizing over 15,000 SKUs.Achieved a 20% year-over-year profit increase in accessory categories.

Hopkinsville, Ky

Built and managed relationships with suppliers and customers in the guitar and keyboard division.Oversaw store sales programs and managed social media presence.Expanded product offerings by introducing brands like Ampeg, Vox, and Orange.Achieved a 200% revenue increase and reduced repair turnaround time by 50% through enhanced team performance and customer service.

Madisonville, Kentucky

Implemented technology solutions that reduced book entry time and improved user training.Secured funding through grant writing, enhancing library services.

Computer Science

I was enrolled at the University of Kentucky from 2003-2006 where my main area of study was Computer Science with an emphasis.

Pre-College Diploma, Computer Science

Associate'S Degree, Business Administration And Management, General