Matthew Day Email & Phone Number

Rancho Santa Margarita, California, United States

- Compiled information from clients to analyze, interpret and address needs.- Build and maintain client live streams systems.- Create and manage team schedules, as well as provide software/hardware support- Assist with onboarding new team members, clients and writers- Research new video platforms to implement our services- Work with developers and technical teams to streamline department into Salesforce.- Track project progress, identify and resolve obstacles.

Rancho Santa Margarita, California, United States

Caption Coordinator serves as an Account Manager who plans, troubleshoots, and cultivates relationships between vendors and clients.- Onboard and manage new client's productions. - Meet with client's production teams to devise workflows and manage account needs throughout the production. - Generate and amend vendors schedules. - Have a full knowledge of encoders and data connection workflows for troubleshooting.- Research and Test new connection platforms over IP.- Team Lead for projects and day-to-day agenda.Personal Accomplishments:- Planned and implemented the transition to Salesforce for department. - Overhauled department during the 2020 boom of business from an average of less than 100 hours per week to 400 hours per week. - Create a working testing station from spare broadcast parts.- Wrote documentation on all aspects of the department for future training.

Rancho Santa Margarita, California, United States

Developed relationship with current and new clients. - Work with clients to determine workflows of the production. - Anticipate and meet various needs throughout the production. - Follow up after the end of production.Support and schedule vendors to various productions.- Recruit and on-board vendors for an on-going basis. - Troubleshoot technical issues from computer software to online platforms. - Learn the needs and limitations of vendors to create a full schedule.

Lake Forest, California, United States

Facilitate and program various escape rooms to ensure the customer's experience created lasting memories and strength relationships. - Plan and implement new puzzles and locks.- Repair and engineer rooms to a consistent fresh and updated look.- Create and maintain customer relationships.- Represent outreach events to promote the company.

San Clemente, California, United States

Team Lead of Floor and Admin personal. - Responsible for a team of 20 associates per shift.- Managing team schedules as well as administrative, clerical, and Cash Office duties.- Oversee human resource records and systems, with an active role in on-boarding -Partner with management on current training needs to increase effectiveness.- Assist with implementation of company policies and supervise employees.- Monitor merchandise sales, employee performance, and quality operations.- Ensure the maintenance of Point of Sales and associates are trained on troubleshooting issues.

San Clemente, California, United States

Team Lead for Floor Merchandising.- Plan floor displays to maximize sales. - Ensure flow of merchandise based off seasonal purchases. - Guarantee safety procedures are followed and adhered to.- Open and Close the store timely and efficiently.

San Clemente, California, United States

San Clemente, California, United States

Lake Forest, California, United States

Lake Forest, California, United States

Aliso Viejo, California, United States

Mission Viejo, California, United States

Lake Forest, California, United States

Edit company marketing promos and internal shorts. -

Mount Hermon, California, United States

Plan, film, edit and publish videos for weekly groups at the Highschool Summer Camp- Based on the camp's weekly activates, plan out a film schedule to caption memories.- Innovate new methods to film including rigs and mounts.- Compile all film and edit into DVDs to be given to campers.

Certificate Of Arts, Film/Cinema/Video Studies

Diploma, 12

Activities and Societies: Video Production (all 4 years)