Leads FICO's Global Professional Services business unit including:- Global Business Consulting,- Global Analytic Consulting,- Customer Communication Services,- Marketing Solutions,- Technology Consulting, and - Professional Services from our Global Delivery Centers.

Leads FICO's go-to-market business unit for "Acquire, Originate & Grow" solutions. Amplifying return on investment by connecting decisions across marketing, origination and account management life-cycle activities. Also has global responsibilities for FICO Marketing Solutions. FICO's decision management applications leverage advanced analytics, business rules and optimization to: * implement risk-aware marketing strategies for lenders * leverage real-time data together with analytics and rules to transform application processing * apply advanced analytic strategies to improve portfolio performance * develop high relevance product recommendations from consumer transaction data to help retailers significantly improve their customer marketing activities (true 1:1) * make campaign selections, target appropriate treatment and messaging channels

Led the ~180 person Marketing Solutions PS team including implementation and operations of all of our client solutions. Managed the team through major changes including re-tooling the team with DB appliance technology and leveraging offshore teams.

Led enterprise scale customer care (CRM) and billing system implementation projects in the utilities industry. Global expertise with SAP IS-U/CCS and Accenture's Customer/1 solutions.