Matthew Brokish Email & Phone Number

Help customers gain the most from their experience with the Park District. Aided customers in applying or cancelling for program activities and reservations for facilities. Fielding customer complaints and resolved them courteously and promptly. Handled purchase transactions with customers on phone, e-mail or in person. Directed customer and visitors to proper personnel. Responsible for internal mail delivery of 180 people.Helped customers and park patrons find program activities and locations such as Atwood Center,Boating & Fishing, Community Centers, Geocaching, Lockwood Park, Magic Waters Waterpark, Museums, Nicholas Conservatory, Outdoor Winter Fun, Riverboat & Trolley Car, Sapora Playworld, Windsor Lake Activity Center, Athletics, Sportscore One, Sportscore Two Indoor Sports Center, Downtown Sports Complex, Ice Facilities, Carlson Ice Arena, Riverview Ice House, Jr. IceHogs Training Facility, Swimming Facilities, Golf Courses, Aldeen Golf Club, Guilford Tennis Center, Skateparks, Parks, Find & Reserve, Destination Parks, Dog Parks, Paths and Trails, Garden Plots, City of Gardens, Natural Resources, Goose Management,and Spray Pads.Informed customers of promotions and discounts on activities. Received donations from customers towards our Foundations Department. Have received positive feedback from customers and coworkers.

Coordinate and Supervise day to day projects for Community Service Workers. Plan necessary tasks for 6 to 8 Community Service Workers on daily basis. Schedule projects according to diverse work schedule and situations of workers. Locate and provide equipment for tasks and instruct them in proper and safe use. Communicate project status to management and departments via e-mail or text message.Being on-site and available I have many opportunities to interact with park patrons. I obtain customer feedback this way and many times can respond immediately to their satisfaction. I have been commended by management for my accomplishments in customer service.

Rockford, Illinois Area

Responsible for Client Safety and Welfare while at Inpatient Treatment.Deliver exceptional Customer Service consistently to each Client.Maintain strict Client confidentiality.Working towards CADC (Certified Alcohol and Drug Counselor). Received employee recognition from peers through Recovery Warrior Program.

Performed security detail for corporate complex. Made observation rounds for potential safety hazards and equipment damage. Maintained activity log books thoroughly in keeping with sound record keeping discipline. Interacted daily with vendors, customers, visitors and employees. Was entrusted with confidential information. Worked in small team that was responsible for the integrity of the complex. Responsible for resolving issues such as answering alarms and investigating disturbances. Small team was self directed in wide variety of tasks during non business hours. Identified and followed procedures for emergency situations. Maintained security equipment and vehicles. Act as liaison police and fire departments.

Led production team in semiconductor manufacturing in clean room environment. Certified in chemical handling. Responsible for quality assurance of the shift. Monitored yield at each stage of production and was responsible for final approval on product before shipment. Trained team on equipment use and safety procedures. Coordinated work schedules of the shift team. Manned work stations as needed. Maintained record of production activity and maintenance discrepancies. Resolved employee and equipment issues during shift. Coordinated supply of materials to each station. Communicated production status and equipment issues to subsequent managers thru pass -downs.Attended Motorola University for training in Team Building, Conflict Resolution, Diversity, Six Sigma and Chemical/Hazardous Material Handling. Became lead operator within 6 months of start date. Received 3 perfect attendance awards. Suggested labor saving methods that were approved and implemented.

Kaneohe Bay, Hi

From basic training I learned how to instill discipline, self respect and team work in all aspects of life. Attended Radio Communications School, 29 Palms, CA. Mastered set up and operation of field radio equipment. Stationed with 3rd Battalion, 3rd Marine Division in Hawaii and was promoted to rank of Corporal. Became Squad Leader over seeing a team of 10-12 Marines. Responsible for assigning daily team duties and holding them accountable for their actions. Exposed to diverse cultures with Team Exercises in Japan, Korea, Philippines and Thailand. Provided Security Detail in Seoul, Korea during the 1988 Olympics. Duties in Okinawa, Japan included responsibility for Communication Platoons Motor Pool Vehicles and driver for Officer of the Day. Provided radio communication support to Weapons Company during field training exercises in multiple locations.Received (2) Sea Service Awards and a Good Conduct Medal. Qualified Rifle Expert.