Matthew D. Email & Phone Number

Pleasanton, CA, US

Arvada, CO, US

• Manage all servers, VMs, and workstations on the domain in a VMWare/Windows 10/Server 2016/2019/2022 environment
• Account Management\Creation
• Group Policy Management\Creation
• Provide direction and input\testing of technology within the organization
• Application support within domain for engineering
• Tier 1 through 3 support for users on the domain

Denver, Colorado, US

• Managed a team of 5 between corporate HQ, Customer Service Center, and Canadian locations
• Managed budget for HQ, CSC. Canadian locations for user technology
• Managed employee’s interactions with the business, Time Off, Pay, etc
• Provide direction and input to technology within the organization
• Desk-side support for hardware and software for 900 in office and remote users
• Part of team that has rolled out tech initiatives to Gates, Office 365, Bit Locker, 2Factor Authentication, etc

Centennial, Colorado, US

• Account Creation in a Microsoft Azure environment
• Application Packaging and Testing in System Center Configuration Manger (SCCM)
• Tier 3 Support for hardware and software
• Software Licensing
• Group Policy Management\Creation for users and PCs

• Desk-side support for hardware and software tier 1, 2 and 3; for all levels of employees including the CEO in a Windows 7 and Windows 10 environment
• Lead the EUC team (4 people) at both the corporate and Miami locations
• Knowledge expert for Newmont environment and provide Global support to IT personnel for complex issues
• Part of the team helping with the integration of Newmont and Gold Corp
• Ordering\Spec’ing devices, peripherals, and assorted IT equipment for projects and requests.
• Support video conferencing systems\meeting space technology (Crestron and Cisco)

• Responsible for all desk-side support of hardware and software in a mixed Mac\Windows environment for internal and remote employees at Mersive
• Provide top tier customer support remotely for Mersive’s Solstice display and Solstice server software for Windows, iOS, and Android
• Assist engineering with testing and bug replication within the Windows, iOS, and Android environment
• Manage imaging, licensing, and activation of Solstice Android Hardware
• Create technical documentation for customers, partners, and internal use relating to Solstice software
• Interface with management on process improvement and scaling of process within Customer support

Woodcliff Lake, NJ, US

• Desk-side support and help desk support tier 1, 2 and 3; troubleshooting hardware and software problems in a Windows environment mixed between an office, call center, and warehouse
• Coordinated with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of Windows systems to meet corporate objectives
• Configured and install PCs and laptops
• Managed Windows 8 testing and deployment
• Tested and deploy new service packs, hot fixes, system updates, and vendor-supplied patches
• Managed and create Group Policy objects

• Desk-side support and help desk support tier 1 and 2; troubleshooting hardware and software problems in a Windows environment for over 1400 end users at 12 locations
• Configuring and installing PCs, Thin Clients, and Zero Clients
• Printer servicing; deployment, maintenance kits, firmware updates, and troubleshooting
• Provide end user support and training through all levels of Dreyer including executives on hardware and software
• Windows Server 2000/2003/2008 support; using Symantec Backup Exec 2010, updates utilizing SUS/WSUS, and monitoring using Event Sentry
• Use iSupport ticketing system to document problem, maintain knowledge base, ensure priority of ticket resolution, and ensure resolution of problems. When needed I will escalate a problem to the appropriate group

• Provided help desks assistance to users through phone and E-mail
• Repaired and maintained printers
• Repaired, upgraded, and maintained workstation hardware
• Updated and maintained workstation software