• Manage all servers, VMs, and workstations on the domain in a VMWare/Windows 10/Server 2016/2019/2022 environment• Account Management\Creation• Group Policy Management\Creation• Provide direction and input\testing of technology within the organization• Application support within domain for engineering• Tier 1 through 3 support for users on the domain• CNSSI/STIG hardening of devices

• Managed a team of 5 between corporate HQ, Customer Service Center, and Canadian locations• Managed budget for HQ, CSC. Canadian locations for user technology• Managed employee’s interactions with the business, Time Off, Pay, etc• Provide direction and input to technology within the organization•Desk-side support for hardware and software for 900 in office and remote users•Part of team that has rolled out tech initiatives to Gates, Office 365, Bit Locker, 2Factor Authentication, etc•Support C Suite as primary contact for issues, questions, and meetings

• Account Creation in a Microsoft Azure environment• Application Packaging and Testing in System Center Configuration Manger (SCCM)• Tier 3 Support for hardware and software• Software Licensing• Group Policy Management\Creation for users and PCs

•Desk-side support for hardware and software tier 1, 2 and 3; for all levels of employees including the CEO in a Windows 7 and Windows 10 environment•Lead the EUC team (4 people) at both the corporate and Miami locations• Knowledge expert for Newmont environment and provide Global support to IT personnel for complex issues• Part of the team helping with the integration of Newmont and Gold Corp• Ordering\Spec’ing devices, peripherals, and assorted IT equipment for projects and requests.• Support video conferencing systems\meeting space technology (Crestron and Cisco)• Utilize Software Center Configuration Manager (SCCM) to push applications and images to devices • Provision accounts for Verizon and AT&T for mobile devices• Mobile device management (MDM) with Mobile Iron• Manage and maintain appropriate levels of equipment inventory

• Responsible for all desk-side support of hardware and software in a mixed Mac\Windows environment for internal and remote employees at Mersive• Provide top tier customer support remotely for Mersive’s Solstice display and Solstice server software for Windows, iOS, and Android• Assist engineering with testing and bug replication within the Windows, iOS, and Android environment• Manage imaging, licensing, and activation of Solstice Android Hardware• Create technical documentation for customers, partners, and internal use relating to Solstice software• Interface with management on process improvement and scaling of process within Customer support• Manage Solstice licensing entitlement creation and distribution for Software licenses

• Desk-side support and help desk support tier 1, 2 and 3; troubleshooting hardware and software problems in a Windows environment mixed between an office, call center, and warehouse• Coordinated with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of Windows systems to meet corporate objectives• Configured and install PCs and laptops• Managed Windows 8 testing and deployment• Tested and deploy new service packs, hot fixes, system updates, and vendor-supplied patches • Managed and create Group Policy objects• Active Directory account creation and management• IBM iSeries account creation, troubleshooting, and administration• Network troubleshooting; Servers, Desktops, Switches, and Routers• Research, recommend and execute modifications to Windows systems hardware and software in order to improve efficiency, reliability, and performance in support procurement and system development efforts• Coordinated with outside vendors for support and troubleshooting• Provided end-user support and training• Mobile support for Android and iPhones• Printer servicing; deployment, maintenance kits, firmware updates, and troubleshooting

• Desk-side support and help desk support tier 1 and 2; troubleshooting hardware and software problems in a Windows environment for over 1400 end users at 12 locations• Configuring and installing PCs, Thin Clients, and Zero Clients• Printer servicing; deployment, maintenance kits, firmware updates, and troubleshooting• Provide end user support and training through all levels of Dreyer including executives on hardware and software• Windows Server 2000/2003/2008 support; using Symantec Backup Exec 2010, updates utilizing SUS/WSUS, and monitoring using Event Sentry• Use iSupport ticketing system to document problem, maintain knowledge base, ensure priority of ticket resolution, and ensure resolution of problems. When needed I will escalate a problem to the appropriate group• Configure Exchange accounts through Outlook• Support Active Directory; unlocking accounts and changing passwords

• Provided help desks assistance to users through phone and E-mail• Repaired and maintained printers• Repaired, upgraded, and maintained workstation hardware• Updated and maintained workstation software