Matthew Denny Email & Phone Number

Williston, FL, US

Austin, Texas Area

• Leader of Global Field Services team responsible for 75,000 dispatches worldwide in support of telecommunications services at customer premise locations as well as core network point of presence locations.
• Leads the US based Field Services Team of 85 members including an overseas team responsible for global dispatch task management.
• Provides vendor management oversight for third party vendors actively performing dispatch activity worldwide managing to a $5M annual vendor budget.
• Developed and deployed transactional Customer Satisfaction Survey for the field teams driving month over month average scores to 4.89 out of 5.

Austin, Texas Area

Responsible for global dispatch operations and Program Management for Nationwide Field Operations Team. Dispatch Operations oversees over 100K truck rolls annually for installation, repair, and core network support. The Program Management Team is primarily responsible for all organizational process and policies as well as Training and Systems.

Austin, TX

Directed the efforts of 150 field service employees responsible for supporting all core network activity across the U.S. with oversight of a $12M annual operating budget. Our productivity targets included achieving 82% closed-on-first-dispatch rate, a 90% closed-with-one-dispatch rate, and a seven-day average turnaround time.

Senior Field ServicesTechnician for TX/LA Markets.