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I have been in Retail & Customer service for 22+ years, 13 of those years have been in one form of management or another. I understand how all the little pieces of the puzzle fit into the big picture. Ultimately to me it's always the people that make the difference. I make it my mission to learn something I have in common with every person I come in contact with and use that to build a successful team. I understand all the subtle things that go into the driving of success. I know what it takes to win and point myself in that direction.My biggest asset to any boss is my ability to take things off their plate giving them the opportunity to focus on the bigger picture. I want to be the guy that everyone counts on. I pride myself on always having an answer. If you ask me for an answer you can count on it being the truth. If I don’t know the answer I will find it. I’m not afraid to think outside the box for solutions, which makes me a valuable asset to any company and every team.Specialties: Leading by example, big picture thinking, strong merchandising skill, powerful determination
Tierney Brothers, Inc.
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Technical Services CoordinatorTierney Brothers, Inc. Apr 2013 - PresentGreater Minneapolis-St. Paul Area
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Assistant Store ManagerSears Holdings Corporation Oct 2006 - Mar 2013I have been the "go to" guy for every team I have had the privilege to lead. I have run the cashier team for a $18 million a year store. I have been in charge of the general operation and sale floor of a $1.5 million per year outlet store. I have seen great success and experenced other not so successful times. I've learned more from those less then successful endeavours. If you want a leader that understands people...I'm your guy. -
To Assistant ManagerSears Oct 2006 - Sep 2008from lead position at full-line store to help run a $1.5 million per year store. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage overall operations to ensure Customers are taken care of from start to finish. Handle any "glitches" that might arise and offer solutions that both solve the customers issue and ensure profitable operations for the store. Selected Contributions:Currently have a 96.8% personal customer satisfaction lifetime rating (3-year tracking).Brought Store from $2000-$4000 per day to $8000-$10,000 per day.Helped grow store from middle of the pack on performance metrics to upper 10% in monthly performance.Built team of staff that wants to succeed for themselves, for the store, and for the company.Developed a selling culture on the sales floor that is friendly and inviting to our customers.
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Customer Solutions/MerchandiserSears Oct 2006 - Jan 2007Hired on as season part-time help and was soon recognized for outstanding customer solutions and leadership abilities. Was soon promoted to run the cashier team in a $20 Million dollar per year store. I was in charge of leading a staff of 20-50 cashiers (depending on time of year). Interviewing, Hiring, Training, and Motivating cashiers to deliver high quality customer service, offer credit options to our customers, setting and evaluating goals for staff, and leading by example. Selected Contributions:Drove success in measurable credit metrics from 4th & 5th (out of 7) in the district to 1st and 2nd consistently.Created an exciting and high energy environment that encouraged "buy-in" from my staff, & drove success.
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Produce ManagerSam'S Club May 2004 - Aug 2006 -
Produce Department ManagerSam'S Club Mar 2001 - Aug 2006General planing, running, ordering, inventory control. and leading of a $75,000.00 per week department. Turned it into a $100,000.00 per week department.Was also in Walmart's MIT (Manager in Training) Program. -
Merchandicer/Audit TeamSam'S Club Mar 2001 - Aug 2006 -
Meat Department/Audit Inventory Team/MerchandiserSam'S Club Mar 2001 - May 2004 -
Assistant Operations ManagerGuitar Center Jan 1995 - Jan 1999Responsible for the inventory cycle counts, assets protection, general business accounting, and several other duties of a $10 million a year store.
Matt Flanagan Education Details
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Business Adminstration & Management -
St. Paul Technical CollegeComputer Programming (Visual Basic) -
Minnesota School Of Business/Globe CollegeBusiness Management -
St. Paul Technical College - StComputer Programming
Frequently Asked Questions about Matt Flanagan
What company does Matt Flanagan work for?
Matt Flanagan works for Tierney Brothers, Inc.
What is Matt Flanagan's role at the current company?
Matt Flanagan's current role is Assistant Store Manager at Sears Holdings Corporation.
What is Matt Flanagan's email address?
Matt Flanagan's email address is ma****@****ail.com
What is Matt Flanagan's direct phone number?
Matt Flanagan's direct phone number is +161269*****
What schools did Matt Flanagan attend?
Matt Flanagan attended Minnesota School Of Business, St. Paul Technical College, Minnesota School Of Business/globe College, St. Paul Technical College - St.
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